Why People Hate Video Conferencing (and how to solve this problem)?

December 10th, 2017 by ali No comments »

Three main reasons why many users dislike video conferencing and there are three easy and quick tips to efficiently address the problem

Being widespread does not mean being loved, and video conferencing does not make exception.Although in the past almost everybody found the idea of communicating through screens cool, it seems that the enthusiasm is slowly going down today, now that the technology for video-conferencing has become real and within everybody’s reach.

What happened so badly? According to a survey conducted by the Blog High-five, there are at least three reasons behind many users’ aversion to this medium of communication:

1.) Appearance concerns

According to a survey of Zogby Analytics, over 59% of people in the US are very concerned with their appearance when staying in public, and a video conference is anything else than a virtual public space.  The most common hang-ups regard their hair-cut, facial expressions, double chins and bags under the eyes, being fat. Unfortunately, the cam can highlight these small defects.  To tell it in other words, you could be not very photogenic.

The solution? More education and training to utilize lights and cams properly. In facts, many problems can be effectively addressed simply by tuning up the lights in your room and setting the cam at the right tilt and height. Consider that a camcorder can also disguise physical defects and make you appear  better on cam than on the street.  It is much about how you utilize this device.

2.) Technical difficulties

Many users still have some concerns about their ability to utilize video-conferencing products. No matter how much money has been invested in UX design, functionality improvements and technological development in the last few years; the fear that something goes wrong is still strong among the majority of users. It must be said that 40% of meetings have technical issues, with frequent calls to the customer support and a lot of time being lost in frustrating attempts to fix several technical problems.  So, these concerns are well-founded.

The solution is simple: use reliable video conferencing solutions with highly ergonomic user interfaces, like, for example, the suite of video conferencing servers TurboMeeting of R-HUB (http://www.rhubcom.com).  Affordable, easy to maintain and very secure, R-HUB`s servers have an intuitive visual interface that has recently been improved. The guidelines and directions are easy to find and follow, so that it is possible to learn how to use the product in only a couple of minutes.

3.) It is impossible to see or hear, or being seen or heard

This issue is more common than the reader could expect. For some reasons, it frequently happens that it is not possible to see or hear during a video call. Abruptly, the signal disappears.

The issue can be caused by several reasons, like poor bandwidth, bad connections, noise in the background, lack of memory of your pc, and so on.

The solution is to check the system before your video conference starts and not before. Assure yourself to match the necessary requirements in terms of network, connections and power, such as they are stated in the technical documentation of the manufacturer, and that your equipment is running. Last, don’t forget to prevent background noise by switching off radio/TV, or asking your colleagues to keep away during your video call.

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Video Conferences: How to ensure a Good level of Privacy

December 2nd, 2017 by ali No comments »

When you start to receive strange emails and notifications from people you do not know, it means that the security of your online meetings is at risk. Let’s see what to do to prevent or address privacy issues during video-conferencing

Data leaking during video conferences is much more frequent than you might expect. Unfortunately, this technology has several flaws that can be utilized by hackers to steal data, from poor or lack of encryption in data transmission over the internet to vulnerabilities connected to CODEC downloading / upgrading and human mistakes (for example, let someone know your password or spy you while inserting your password to log in).

Therefore, it is always important to take care of the security of your meetings.  Here comes the list of the main points to remember before conferencing in.

  • Never disclose your personal information during a meeting

Revealing personal information (like email addresses, phone number, bank accounts, etc) during a meeting could be risky, even if you know the participants. You should always avoid disclosing sensitive information during a call.

  • Check if they are going to record the meeting

It happens quite often that the organizers record the video conferences for several purposes.  If you wish to avoid that your face is going to be shown on YouTube or in other public places, choose video-conferencing tools that allow you to disable recordings.

  • Close all windows before sharing your desktop

The easiest way to hand out your sensitive data to the world is simply to forget some file open on the screen before sharing your desktop to your guests. It is thus vital to close every program, window or pop-up before this risky operation.

  • Beware of data transmission

When data are transmitted through the internet, they are accessible to everyone. Therefore, it is important to utilize solutions that ensure a good data encryption, or, better, to avoid sharing very sensitive documents during your conferences, like, for example, designs of new products or other industrial secrets.

  • Opt for a close-door policy

Ban the access to your company video conferencing software to everybody. Only the attendees to a conference should have access to this software and only for the time that is strictly necessary to attend the conference. It is not a bad idea to reset each password after every meeting and to centralize the process of password creation to someone who is held responsible for it.

Are you interested or concerned about the problems connected with data security and video-conferencing? You are going to find more resources and many interesting posts on this matter on R-HUB`s blog at http://www.rhubcom.com

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The Five Basilar Best practices to include in any policy for Safe Video Conferencing

December 1st, 2017 by ali No comments »

The massive adoption of video conferencing by almost all global organizations in the last few years creates several potential issues in terms of data security. This is the reason why it is important to work out an effective corporate policy for safe video conferences which every member of your organization has to conform with. Let’s have a look at five fundamental best practices that must be always respected in order to prevent data leaks

The more a technology spreads, the higher the possibilities of incidents connected with this technology. Video conferencing does not make exception.  According to a recent survey of Brother International, 60% of organizations exchange critical data during their virtual conferences, of which 50% are financial data and 25% trade secrets. This is bad enough to take the topic of data safety very seriously.

So, what do you need to do in order to ensure a good level of data protection during your conferences? There are five best practices that every organization should adopt:

1 – Use encrypted protocols and software

Encryption protects your data during the transit through the web. Today, almost all providers of video-conferencing solutions utilize encrypted protocols and software; however, you’d better check this important detail before utilizing video conferencing software, and not after.

2- Opt for on-premise server based solutions

Encryption alone is not enough to assure you a good data protection, as data could be stolen at either end of the conference.  Another common issue is that video-conferencing protocols must be allowed through firewalls, which creates potential vulnerabilities. On-premise server based solutions help to solve this second issue, as they are deployed beyond your firewall or the router, so that it is not necessary to open new ports. R-HUB`s TurboMeeting (http://www.rhubcom.com), for example, offers the possibility to reject anybody who tries to access your conference from outside your firewall, besides a strong SSL and proprietary encryption.

3- Create strong passwords

Technology is not enough to be safe, as in many cases data leaks are the consequence of human mistakes. A classical mistake of many workers is to utilize weak passwords, like Johnny1967, as they are easier to remember. A good idea is thus to centralize the process of creation of password, so that there is only one person responsible that handles them out and take cares to work out stronger and stronger passwords that are to be changed periodically.

4 – Create a devoted room for video-conferencing

Passwords are often stolen simply by overlooking someone while inserting his password at the beginning of a video conference.  A good practice is then to utilize a devoted room for video conferencing to which nobody has access and where participants are placed in a way they cannot overhead or overlook each other. In that way, also your equipment is more secure.

5- Switch off any non-necessary device or tool

It is important to disable any device or tool that is not necessary for your conference, like remote camera control, codec auto-updating / downloading, file sharing, as they are often exploited by hacker to break your systems. For similar reasons, it is also important to log off every time when a session or a conference has ended.

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Four great Video Conferencing Solutions with Low Latency and Seamless Live Streaming

November 25th, 2017 by ali No comments »

Nothing is worse than frame overlapping and frame delays, while working remotely in real time with your team. These four video conferencing products have efficiently addressed these annoying issues

Working remotely in real time has become common practice for almost all global organizations today. Unfortunately, it has also become a common experience the annoying problems of frame overlapping and latency, two issues that can potentially disrupt any communication among remote users.

Frame delay / latency simply mean the time that is employed by an image captured by a remote cam to reach your eyes in the form of a frame video. The shorter this span of time, the better and more performing the video conferencing solution that you are utilizing. However, speed is not enough to ensure good performances: it is also necessary a good frame synchronization, so that frames do not get overlapped and their stream is seamless.  Consider that frame overlapping practically disrupts any remote communication and compels video conference participants to fall back to audio conferences or even text chats.

Latency and overlapping depends much on the quality of your connection and your equipment. This is the reason why it is important to opt for video conferencing solutions that take care of these two issues. Among the best, we signal:

R-HUB`s TurboMeeting (http://www.rhubcom.com). An on-premise server based solution that  presently offers the fastest live streaming service for real time collaboration available on the market, with delays that are limited to only 3- 18 seconds  (on average, the delay can be even over 30 seconds) in dependence of  network conditions.  No software to install, as data are streamed to your participants’ devices through their browsers. Smartphone users find this feature very helpful, as they do not need to take up other memory of their devices which is usually full because of the installation of any sort of apps.

Vidyo (http://www.vidyo.com ) . It was the first manufacturer to launch some video conferencing solutions in HD, and it is considered to be the leader of the market. Today, Vidyo offers software based multipoint video conferencing solutions with low latency across multiple different networks in HD 4 K and virtual meeting rooms for small groups. A distinguishing feature of Vidyo software is video optimization, a tool that preserves bandwidth and assures each participant a good user experience.

ezTalks (http://www.ezTalks.com). This company offers a huge range of video conferencing services that cover almost all the possible technologies available, from on-premise server based solutions to cloud and software based solutions. In other word, you can choose the technology that suits your need best or all-in-one solutions. This company was the first to launch free conference rooms where to host up to 100 guests.

Polycom (http://www.polycom.com) is another company that offers multiple video conferencing and real time collaboration solutions through which to browse in order to pick up the best for your specific needs. Its distinguishing feature is a particular system to reduce / block background and environmental noises, one of the most common and annoying causes of distraction during video conferencing.

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The Secrets to enhance your Guests’ Video Conferencing Experience

November 24th, 2017 by ali No comments »

Sixfast- to-learn and easy-to-implement tips that increase a lot your chances to run successfully any video conference

In a world of virtual conferences where the mantra is to engage participants in any way and by all means, the importance of a good video experience for your guests cannot be underestimated.  To understand the importance of video communication, consider that, according to the US Department of Labor,  people retain 65 % of the information delivered through a combination of visual and verbal messages against a poor 10% of the communication delivered through verbal messages only.

Video conferencing is the only medium that allows you to communicate on both ways today. Therefore, assure your guests the best in term of video experience is crucial for whomever, whether he be a speaker, a marketer or a business man. These five tips will help you to make you and your participants to profit as much as possible from video conferences.

First, eliminate environmental noises: nothing is more annoying for your guests than hearing ringing phones, text message typing or other not pertinent noises on the background. Before any meeting, please ask the participants to close, mute or silence their mobiles. Naturally, you have to do the same.

Keep eye-contact with the participants to your video conference. Keeping eye-contact is crucial also in real life meetings. This is quite easy to do, you have simply to set your web cam at eye height and watching it while speaking.

Ban side conversations. People that start chatting to each other are annoying during real conversations, never mind in a virtual meeting. Therefore, you should ban side conversations and ask people to devote their attention only to the speaker. Today, video conferencing tools like R-HUB`s TurboMeeting (http://www.rhubcom.com) enable clients to easily disallow or mute peer-to-peer chats and side conversations.

Dress up for the occasion. Clothes make the man, we say. This is true in both real and virtual life. Therefore, take care of your appearance, exactly as in real meetings. Before the meeting shave yourself, visit your hairdresser and wear appropriate clothes for the occasion. Video won’t save you if you look wild, dirty or not properly dressed up.

Be natural. When speaking, be relaxed and natural as much as possible. Try to make the meeting an enjoyable process for any participant, by smiling, laughing if it is the case, and answering questions. If you feel self-confident, participants will realize it immediately, and they will be relaxed as well. Putting your guests at ease increases a lot your chances to successfully run your video conference.

Take care of the visual noise. Noise is also visual. Ban anything in the background of your screen that can cause distractions, like paintings, posters, furniture, people that come and go. Ideally, you should have a white panel behind and nothing else.

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