The Advantages to Using a Single Platform for Business Conferencing: R-HUB Web Conferencing Servers

May 22nd, 2015 by ali No comments »

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Today, it seems as though everyone has their own preferred method for reaching out to and communicating with others. For instance, some people prefer to rely on their smartphones, while other individuals are more traditional and like to use their desktops. Along with a varied number of different communication devices being in use, those devices often times have different operating systems. While some people like Microsoft Windows, there are many people who prefer to use only Apple. Given such a wide variety of technologies and platforms now in use today, the act of bringing people together online for business meetings can often seem like an insurmountable challenge.

Yet, it doesn’t have to be that way. It is possible to get all of these varied devices to communicate with one another while simultaneously managing the details of a web conference, such as sharing files and video. The solution is to use a collaboration system that is compatible with all devices, such as R-HUB web conferencing servers. Using a single web conferencing platform works to enhance business conferencing while creating a much smoother process.

The more streamlined your communication and conferencing process, the easier it is to be productive. In today’s highly competitive business world, it is vital that your organization be able to communicate with global partners and colleagues in the most effective manner possible. Even a small glitch in communication can result in confusion, misunderstandings, and lost business opportunities. A single platform can set the stage for improved business communications.

Why Choose a Single Platform

In addition to the fact that it can be difficult to get different devices to connect with one another, there are many other ways in which a web conferencing platform can enhance business conferencing, including:

  • Participants can easily share files and video without having to do things such as opening up a new application or reformatting. This can help save a tremendous amount of time while improving overall communication capabilities. 
  • It is also possible for users to share their screen, whether it is a tablet screen or computer screen, which also helps to simplify the entire process and provide more opportunities for greater communication. 
  • Additionally, whether a participant wishes to share info via email, IM, video chat, or voice, they are able to do so, further simplifying the conference.

Since the use of a single platform is easier and quicker, you spend far less time trying to figure out how to share info. As a result, you can spend more time on the conference itself, providing the opportunity for far greater productivity. Also, since only one conferencing system is used to manage a variety of different tools, it also means that you can spend less money on other sharing devices, thus driving down business costs.

If you’re interested in learning more about, how a single business conferencing platform can help your business, give us a call at 866-758-0984 or email us at sales@rhubcom.com

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Is Remote Support Software Reliable?

May 21st, 2015 by ali No comments »

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When customers and employees are depending upon you for tech support, you must be able to depend on your own support technology. Most of the R-HUB alternatives currently available on the market, including LogMeIn Rescue, GoToAssist, and Webex Support Center are SaaS or cloud-based solutions. This means they host the software. It also means that you must rent.

By comparison, R-HUB’s model is vastly different. Our appliance-based approach to remote support means that customers are actually able to own the solution. From a cost perspective, owning always beats renting over the long term. Owning is also more secure.

Even so, it is important to consider the implications for reliability of service. Can you expect the same standard of reliability from an appliance-based solution that you can hope to obtain from a SaaS solution?

How Does R-HUB Ensure Reliability?

Extremely Reliable and Optimized for Best Performance- Unlike software-only deployment, which typically shares with other applications running on a general purpose computer, each TurboMeeting server is an appliance dedicated to run TurboMeeting.

In many ways, each TurboMeeting server is similar to your switches and routers. As a sealed device, these servers are designed to deliver unattended services and support to your daily business operation 24 hours a day, 7 days a week. Consequently, you can gain complete peace of mind. Both the operating system and hardware for the servers are optimized to provide the best performance possible. Below are just a few of the benefits you can enjoy with R-HUB servers.

Backup Services – You can back up your database anytime and use the High Availability (HA) cluster configuration to increase redundancy. If for any reason your server is out of service, R-HUB will provide you with online meeting services hosted by the R-HUB servers around the world. You never have to worry about being without the services and support you need.

Security - R-HUB gives you the ability to support critical internal systems without worrying that you are exposing data to the Internet. For instance, with R-HUB, there is never a need to trust someone else to guard your data. This is because R-HUB will route all of your sensitive data through an appliance that is actually behind your firewall under security measures that you already have in place.

Integration - It’s easier to integrate an appliance you own, located behind your firewall. Additionally, R-HUB also provides integrations for the LDAP, CRM, Windows, and web management solutions.

We understand how critical remote support is to your organization. You must be able to rely on your remote support software because everyone is also relying on you. R-HUB provides you with the ability to map out your own redundancy plan instead of relying on a vendor’s due diligence, which you may or may not be able to trust. We are thankful that so many companies now rely on us for their remote support software.

To obtain more information about R-HUB Remote Support Servers, call us at 1-866-758-0984 or email us at sales@rhubcom.com

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How Can Non-IT Companies Benefit from R-HUB Remote Support Solutions?

May 20th, 2015 by ali No comments »

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Working remotely on your computer from another computer is hardly a new concept. Yet, why has it now become so popular even among those who are not IT professionals or computer enthusiasts? Furthermore, what does remote access mean for your business?

Obviously, you are able to save on travel costs as well as save time. Additionally, in this digital age, you gain the ability to actually be in multiple places at the same time. Isn’t that the dream of practically everyone today? Among the many options offered by remote access, remote office is now one of the most prolific scenarios.

Suppose for a moment that your customer or colleague wants to demonstrate data without copying or publishing it. Remote presentations and meetings provide the ability to do that and offer yet one more excellent use for remote access tools.

Now, imagine that your employee requests instruction or assistance while you are away on a business trip. They say that a picture is worth a thousand words. This proves to be particularly true when explaining how to do something on a computer. You can actually see what is taking place as well as gain control. Instruction and training are yet another instance where remote desktop offers great use.

Remote access, also sometimes referred to as remote desktop, also delivers incredible convenience. Imagine that you do not have to carry around your laptop anymore. A tablet is much lighter as well as handier to use on the go. Simply login to your computer from your iPad or other gadget and you have everything available at your fingertips, or finger taps, to be more precise.

Security is another vital reason to use remote access. Even if your computer with critical data is located miles away, you can still work on it from another device over a secure connection.

Remote access also provides significant benefits to practically any computer user. Your ideal remote access tool should be secure as well as easy to use and capable of working from any mobile device. It should also be reasonably priced. R-HUB remote support servers offer all of this and have the potential to make remote access a pleasant experience while meeting all of your expectations.

Benefits of R-HUB Remote Support Servers

  • Ease of use
  • 30-day free trial
  • Offers instant complete control of remote computer
  • Collaborative remote support and knowledge sharing
  • In-session customer training
  • Record sessions for training or auditing
  • Remote support using mobile devices
  • Fastest speed and concurrent sessions available
  • Remotely access your computer desktop, applications, and files
  • Print a file on your remote computer to a local printer
  • Unattended remote support
  • Best on premise security solution for enterprises
  • Supports numerous operating systems, such as Windows, Mac, iOS, etc.
  • One-time payment only (purchase more licenses only when you need them)
  • Lightweight components (quick to download)
  • One can control a remote computer for a presentation from an iPad or iPhone. This means you can travel with an iPad, but use your office computer as the presenter when you need to make a presentation.

The remote access software market is highly competitive. Remote access needs went mainstream more than 20 years ago. Naturally, major players have big experience in the field. With that said, technologies are developing fast and remote access needs are also evolving.

If you would like to experience quality remote support, email us at sales@rhubcom.com or call us at 1-866-758-0984 for a quick demo.

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How R-HUB Web Conferencing Servers Can Save You Money on Remote Workers

May 18th, 2015 by ali No comments »

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Remote workers are rapidly are becoming increasingly common within workplaces around the world. Whether those workers are traveling salesmen, IT professionals, or simply people who live too far from the office to commute each day, having a method for communicating efficiently is a necessity. Among the best ways to accomplish this is with web conferencing. Below are just a few of the ways in which R-HUB web conferencing servers can assist you in communicating with remote workers.

Use of Webcams- The R-HUB web conferencing platform allows for the use of multiple webcams during meetings. This is quite beneficial because it can provide you with the feel of a face-to-face meeting without the need to call everyone into the office to attend the meeting. In situations in which workers are based in disparate locations, the use of web cams for web conferencing can help your organization to save a tremendous amount of money in travel expenses. That is money that you can deploy directly back into your organization for improving product development, marketing, or other areas to help boost your bottom line.

More Personalized Interaction- Communicating over the phone can only accomplish so much. It can be difficult to catch all of the nuances of communication when you are only able to communicate via audio. Web conferencing gives you the ability to benefit from true face-to-face communication for the highest quality interaction possible.

Document Sharing- The document-sharing feature gives you the ability to upload any Word, Excel, PowerPoint, or PDF file directly into your presentation. It also provides you with the opportunity to utilize annotation tools to highlight specific elements of your document. This can be great for instances in which you need to help traveling sales reps become more familiar with new products or if there is a policy change that you want to point out to remote employees. As a result, you can rest assured that everyone receives the same information at the same time while taking advantage of the opportunity to clarify points and avoid any potential confusion.

WebRTC Integration- WebRTC Integration provides the ability to call in using the built-in microphone on your computer or dial in using any telephone. This also makes it possible for you to log in online and when you call in with your phone, it will provide you with a code to link your phone number and user ID.

Not only can these features make web meetings beneficial for remote workers, but web conferencing can also help your company to save a ton of money on travel expenses. Currently, the reimbursement rate for travel mileage is nearly 58 cents per mile. If someone is driving conservatively at 60 mph, that adds up to about 58 cents per minute. Web conferencing can be utilized for just a fraction of that cost.

You may contact us at 1-866-758-0984 or email us at sales@rhubcom.com  for a quick demo so that you can see just how much web conferencing can save your company.

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Whiteboard Tools within a Remote Support Session

May 12th, 2015 by ali No comments »

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Using R-HUB remote support servers to provide remote support to everyone from colleagues and customers to friends and family can be great. Sometimes; however, the person receiving support might prefer that you only be able to observe his or her screen rather than being able to take complete remote control of their system. In this type of situation, the new whiteboard for remote control sessions in R-HUB can come in quite handy.

Show Them How To Do It, Without Doing It For Them

By using the whiteboard tools within the remote control session, you can guide the end-users by typing, sketching, or even using comment bubbles or highlighting specific areas of their screen. All of this can be accomplished without having access to the mouse or keyboard on their system. This provides the end-user with peace of mind in knowing that you do not have the ability to modify anything on their system. At the same time, you can assist them in a productive manner. Additionally, with R-HUB’s improved audio quality, you will be able to talk them through what they need to do as you are sketching or making notes, making this rather tricky support scenario much easier. This can help to eliminate a tremendous amount of confusion while helping to improve the training process in any organization.

Teaching Mom (or Grandma) to Fish

We are all likely familiar with the proverb “give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.” This is often true with IT support, whether you are providing that support to friends, family members, or colleagues.

Suppose you’re remotely helping your mom or grandmother for the umpteenth time with something on her computer. Rather than trying to fix the issue yourself, with the whiteboard tools found in R-HUB remote support servers, you can show her how to do it yourself. She can then save a PNG image of the whiteboard session as a reminder of the steps that need to be taken the next time the same problem arises.

Boosting Productivity in the IT Department

IT support personnel often feel as though they are being forced to put out on fire after another. To make matters even worse, there are often simply not enough resources and support personnel to go around to handle all of the many IT problems that can pop up in a single company. By eliminating the need to travel from one location or even one department to another, IT support personnel gain the ability to fix problems much faster, thus providing support to more colleagues in a shorter time frame. Over time, this can help to save the company a tremendous amount of resources while also boosting productivity.

The new whiteboard feature in remote control works on both PC and Mac. Give it a try today. Call us on 866-758-0984 or email us at sales@rhubcom.com for a quick demo.

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