Deploy On Premise RHUB Remote Support Servers to Improve Remote Support Security

September 1st, 2014 by turbosupport No comments »

When it comes to working online, you can never be too safe. For quite some time, Internet specialists have been calling attention to the fact that numerous devices are exposed online, including surveillance cameras, medical devices, home monitoring systems, and more. Recently, a survey was conducted to identify computers with remote access software but with no password for security. Within just one hour, tens of thousands of computers were identified.

That is certainly a frightening prospect and serves to underscore the importance of ensuring that your remote support is completely secure. Once a prospective hacker gains access to your network, there are virtually no limits to the damage that can ensue. The recent spate of data breaches reported in the news, including breaches related to payment information from point-of-sale systems demonstrates just how serious this situation can be.

The question is what can you do to practice safe remote support computing? The solution is as simple as using RHUB remote support servers.

RHUB remote support servers assist in ensuring the remote access of your computers is secure while working from behind your computer’s firewall. As a result, you are able to view and take control of unattended desktops, servers, and even point-of-sale returns all within the convenience of real time and from any platform. Furthermore, you can do so with the knowledge that your system is protected by unparalleled security.

In considering how you can make your remote support more secure, it is important to remember that your security is only as strong as your weakest point. Unfortunately, remote support servers provide little in terms of access security. Additionally, remote support servers provide access to anyone who possesses a session ID and password. Such security can be compromised far too easily. All it takes is for the wrong person to read an email, gain access to someone’s calendar or use one of the many password cracking modules readily available. At that point, security is compromised and all of your confidential data could be vulnerable to an attack by a hacker. It can happen that quickly and that easily.

By comparison, RHUB remote support servers provide the opportunity to establish a virtual VPN between attendees and the host. Consequently, this limits the scope of the session’s attendance to only internal locations and addresses or specified external IP addresses. It should be noted that such policies are specifically designed to work alongside your internal security servers, including routers, firewalls, and other types of security devices that your organization may opt to use.

Ultimately, RHUB remote support servers offer the best possible security by restricting attendance to authorized attendees and locations. This works to prevent your systems and networks from hacker attacks. You gain the ability to work efficiently and with complete confident that your system is completely protected.

Take advantage of the opportunity to secure your networks and computers by utilizing RHUB remote support servers. To obtain more information, contact us at 866-758-0984 or email us at sales@rhubcom.com

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Take Advantage of Guaranteed Attendance During Online Meetings with RHUB Web Conferencing Servers

August 31st, 2014 by turbomeeting No comments »

If you have used web conferencing in the past, there is a good chance that you have experienced trouble with attendees not being able to join your conference due to a variety of reasons. When this occurs, it can create problems with the entire conference. Along with causing massive levels of frustration for everyone, these types of issues can also take away valuable time from your attendees when they are forced to download client software that may not even work for them. Among the most common reasons that meeting attendees fail to join a conference include:

  • Computer locked down by corporate IT policies to prevent the installation of software
  • Computers blocked by proxy servers or firewalls
  • Meeting client software installation blocked by anti-spy and anti-virus software
  • Attendees attempting to join from platforms that are unsupported, such as UNIX, Linux, Mac, mobile devices, etc.
  • Computers missing proper Flash or Java Virtual Machine installation

Despite these challenges, it is possible to command 100 percent attendance. With RHUB Web Conferencing Servers, you can take advantage of Guaranteed Attendance across all platforms. This is because RHUB provides the first universal attendance web conferencing solution. This is accomplished by bypassing the roadblocks that typically prevent attendees from joining a conference.

First, meeting attendees are not required to download any type of software, Flash, Java Applet, or other type of software in order to attend the conference. This ensures that even if their corporate IT policy prevents downloading software, they can still join your conference.

Additionally, attendees are able to join your meetings and view your presentations provided they are able to view a Web 2.0 sight like Google Maps with a browser for the following platforms: Mac, Windows, Unix, Linux, iPad, iPhone, or Windows Mobile (with Opera). There are now worries that an unsupported platform will prevent your attendees from joining your meeting.

In fact, joining a meeting is as simple as clicking on or typing a URL. Within just a few seconds, your attendees will be able to join your meeting. The only thing that might prevent your attendees from joining would be if they have extremely slow Internet speeds.

Curious about how Guaranteed Attendance works? When an attendee joins your meeting, he or she will see the guaranteed attendance URL on the join-meeting page. From the URL, your attendee will be able to join your session from any platform and using any browser without the need to begin any download of any type.

Consequently, your participants are guaranteed to be able to attend using RHUB Web Conferencing Servers. In the event that your attendees do not join your RHUB Web Conferencing meetings, you can contact us for a refund of your current monthly subscription. It’s that simple.

Would you like to find out more and even give our RHUB Web Conferencing Servers a try? Contact us at 866-758-0984 or email us at sales@rhubcom.com to learn more about how you can get started.

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The Time to Increase Security Against Malware with RHUB Remote Support Servers Is Now

August 25th, 2014 by turbosupport No comments »

Security breaches have become so common, they are increasingly part and parcel of the day’s headlines. While not all of the breaches have common links, one thing they can have in common is poor remote access security.

According to recent data releases, malicious hackers are now taking advantage of publicly available tools in order to specifically locate and identify businesses that utilize remote desktop applications. Remote desktop solutions such as Apple Remote Desktop, Microsoft’s Remote Desktop, Splashtop 2, Chrome Remote Desktop, LogMeIn, Pulseway, Join.Me, and others certainly provide a tremendous amount of efficiency and convenience when it comes to connecting to a computer via a remote location. Unfortunately, they can also serve as a gateway for hackers.

Once those applications have been identified, persons with malicious intent can attempt to force the login feature of the remote desktop solution. Once the suspect has gained access to what was previously a secure access account, it is possible to deploy a point-of-sale malware. As a result, the suspects are then able to remove consumer payment data using an encrypted POST request.

This dire situation has become increasingly common. Similar attacks have been seen in PoS malware campaign. Some studies now indicate that specifically targeting Remote Desktop Protocol through Bruteforce attacks is definitely on the rise.

In some instances, remote desktop access connections are provided for the purpose of allowing employees to gain access to their computer while working at home or from another remote location. Other remote access connections are established to allow outsourcers and IT administrators to manage and support desktops. Whatever the case may be, it has become crucial for such remote desktop connections to be secured. Since such connections often include critical admin-level permissions that can be exploited by hackers, securing those connections is of the utmost importance.

Some might argue that if an end-user is only using RDP for accessing a single desktop, there is no threat. This is not actually the case. Even in such a situation, it is possible for those credentials to be utilized for installed malware on the system. Once an individual desktop has been compromised, hackers can utilize that desktop to serve as a base for accessing other systems.

So, what can a business do to improve remote access security? The following guidelines can help:

  • Begin by configuring account lockout settings so that user accounts are locked after a specified period of time. Account lockout settings can also be configured so that the account is locked after a certain number of failed login attempts, thus preventing an unlimited number of unauthorized attempts via an automated attack such as with Bruteforce.
  • It is also a good idea to limit the number of users who are able to log in using RDP.
  • Firewalls, both hardware and software, should be used in order to restrict access to remote desktop listening ports.
  • Complex password parameters should be defined. Establishing an expiration time is also an excellent way to reduce the amount of time in which an attack can successfully occur.
  • The installation of a Remote Desktop Gateway is another way to restrict access.
  • Administrative privileges should be limited for users and applications.
  • Systems should be reviewed periodically for dormant and unknown users.

In situations in which remote access is used for technical support, security can be advanced by following a few additional guidelines:

  • Remote access tools should be consolidated so that all inside and external remote access can be managed and monitored.
  • Once a central remote access solution is implemented, the need to open listening ports no longer exists. By blocking opening listening ports, such as TCP 3389, it is possible to shut off that access point for hackers.
  • Two-factor authentication is imperative. Additionally, each individual should be issued unique login credentials. Vendors and IT teams all too frequently share logins in an effort to save money on the cost of licenses, but this serves to weaken 2FA, thus making it impossible to audit who is actually doing what on a system.
  • Along with limiting admin privileges for applications and users, it is also a good idea to restrict when and where users are able to remotely access the system.
  • Keep in mind that while reviewing the system for dormant and unknown users is a good first step, it is better to establish alerts for unexpected activity. For instance, you might set up an alert that will notify you when a login occurs on the weekend or overnight.

Being proactive is always better than responding after the fact. With a full audit trail capture of remote access activity, it is possible to establish a warning system before real damage can be done. Security is multi-layered and it is important to recognize that no single solution will provide all of the protection that you need from a potential data breach. By locking down the initial entry pathway even further, it is possible to significantly increase your chances of keeping hackers at bay.

Are you interested in learning more about how you can benefit from a more secure remote support? Contact us at 1-866-758-0984 or email us at sales@rhubcom.com

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Make Webinar Presentations to More People for Less with RHUB Web Conferencing Servers

August 25th, 2014 by turbomeeting No comments »

Did you know that you can conduct webinars on your own with up to 3,000 attendees? Were you aware that you can conduct such webinars for just a single one-time cost? Businesses are now increasingly looking for ways in which travel costs can be reduced while simultaneously reaching out to larger audiences in a global setting. Webinars provide the perfect solution and can be set up in just a few minutes. Furthermore, it is possible to set up a webinar without any support form IT while generating highly qualified marketing leads. With RHUB web conferencing servers, you can take advantage of the opportunity to make a presentation to literally hundreds of people from your PC or Mac. Those presentations can even be enhanced with HD video conferencing.

RHUB web conferencing servers allow you to quickly and easily manage your webinars, accept registrations online, retrieve those registrations and even integrate registration on your website by simply copying and pasting sample HTML code.

The steps below can help you to initiate a successful webinar registration in just a few minutes:

1. Begin by logging into your Web Conferencing Server management using your Turbomeeting Server address.

2. You will see three options displayed on the left menu. Those options are:

  • A User Registration Form with your server URL, which can be used by your attendees for registering for your webinar.
  • Webinar Management, which can be used as an option for retrieving webinars within a specified date range.
  • Sample Registration Page where you can create your own registration page.

Configuring your Webinar Registration

With the Configuration Webinar Registration, you can specify a headline for your webinar to serve as a welcome message that can be displayed to your attendees. You can also determine which fields will be required to be completed by attendees. For instance, if you want to require that attendees enter a phone number while registering for your webinar, you can do so. It is even possible to enter a customized field based on your requirements. A confirmation page following registration gives you the ability to utilize the default message, which can be edited, or you can direct attendees to your own URL after they have registered for your webinar.

You also have the ability to select an option that will display all of the upcoming webinars scheduled for the next several days. This allows your attendees to see all of the upcoming webinars when they are registering.

Simply click on the Submit button to configure your Webinar Registration in the way you would like it to appear to your attendees.

Management

With the Management option, you can have an opportunity to retrieve all of your webinars from a specified date range. You can also create a new webinar. This option allows you to send out invitations by email to all of your attendees.

As you can see, you have a wealth of options available for your webinar registration and management using RHUB web conferencing servers. To obtain additional information about creating and managing successful webinar registrations, contact us at 1-866-758-0984 or email us at sales@rhubcom.com

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Deploying RHUB for Classroom Use

August 21st, 2014 by turbomeeting No comments »

As students begin preparing to return to the classroom, many families and schools are now focusing on the ways in which to provide the best possible learning environment for students. Technological advancements have made it possible for students to attend virtual classrooms from practically anywhere in the world from practically any device. Web conferencing now plays a large role in providing rich learning environments via a remote setting for homeschooled students and distance learning.

There are now many services available that will allow instructors to conduct meetings for a monthly fee. Along with the cost-prohibitive monthly fee, most of these services offer significant limitations. In order to take advantage of the convenience offered by online educational classes, an appliance is required that will allow you to connect to your own network and conduct meetings whenever you like without the need to pay additional costs.

This is precisely where RHUB excels. TurboMeeting from RHUB offers a host of advantages and services that make it perfect for deploying for classroom use. In a live classroom environment, students typically raise their hands when they have a question. This same functionality is preserved with RHUB by allowing each attendee to raise their hands. It is also possible to raise hands via telephones by simply pressing *2. As a result, attendees are able to feel fully engaged in the lesson material and take advantage of the opportunity to ask for the clarification of material when something is not clear.

RHUB also provides the ability to stream desktop video with a high-speed Internet connection in real time at acceptable frames per second. There is no need for students to feel as though they are lagging behind. Materials can be presented in real time just as it would in a traditional classroom setting. Instructors are also able to share their computer audio with attendees.

A large HD viewer via webcam is also provided with RHUB. This means that you can use your HD webcam to present video in the size that is the same as your desktop. Video will be delivered by the system at photo level or even in true color with 100 percent accuracy. This option is ideal for instructors as it allows them to show their whiteboard to students. Doctors can also take advantage of this feature to show moving details with extremely high image quality. It should be noted that the frame rate is not as high as a regular webcam video. Thanks to the large size, this function focuses on image quality and details.

As technology continues to evolve, education will continue to change, as well. RHUB web conferencing servers have made it possible for educational institutions in all arenas to provide high quality instruction to students from around the world in real time and with incredible accuracy and clarity.

To learn more about how you can take advantage of RHUB for a classroom setting, visit http://www.rhubcom.com or call 1-866-758-0984 to learn more about RHUB, its cost effectiveness, and many features.

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