6 Interesting Stats About Desktop Video Conferencing for Business

March 26th, 2015 by ali No comments »

build_trust

Are you considering upgrading to a desktop video conferencing solution in your business, but want to be sure you have all of the relevant facts and details before doing so? Making the decision to upgrade is an important decision and is not one that should be made without understanding how your business can benefit. Below are six stats about desktop video conferencing of which you should be aware in order to make a more informed decision:

  1. Increased Connectivity. When working remotely, 87% of desktop video conferencing users report feeling more connected to their teams and colleagues. Connected teams are able to benefit from a clear understanding of work tasks and thus are able to work more efficiently, which can drive increased productivity.
  2. In-Person Communication. While important, verbal communication only accounts for 35 percent of all communication. For this reason, there are numerous occasions when picking up the telephone simply is not enough. In order to truly understand and relate to one another, we must be able to see facial expressions. Desktop video conferencing provides face-to-face communication without the need to be in physical proximity with one another. As a result, even when teams are in different geographic locations, they can still benefit from in-person communication.
  3. Elimination of Need to Travel for Face-to-Face Communication. 95 percent of working professionals believe that face-to-face communication actually improves the quality of communication. By deploying desktop video conferencing solutions, it is possible to enjoy face-to-face communication from any location without the need to travel.
  4. Effective Alternative to Inability to Meet in Person. 54 percent of professionals think that if you are not able to meet in person, desktop video conferencing is the next best thing to meeting in person. This number is more than double the percentage of people who believe that telephone calls are the most effective form of communication.
  5. Complements Smartphone Technology. By the year 2016, 70 percent of video conference calls will be made from mobile devices. In the smartphone age in which we now live, mobile devices are increasingly chosen over standard PCs. As mobile technology continues improving, more people will opt to use their smart-phones for making video conference calls.
  6. Ability to Work from Alternate Locations. 94 percent of workers believe that they would be able to work better from home. Desktop video conferencing offers an effective communication solution that makes it possible for people to work from any location they choose, whether that is a home office, local café, or even their dining table.

As you can see, all of the most current statistics indicate that desktop video conferencing will be an increasingly popular and vital tool for business communication in the years to come. If you are considering upgrading to a desktop video conferencing solution and would like to experience desktop video conferencing for yourself, we invite you to sign up for a free trial with the R-HUB desktop video conferencing solution at http://www.rhubcom.com

  • Share/Save/Bookmark

What Makes R-HUB Remote Support Servers Secure?

March 25th, 2015 by ali No comments »

build_trust

As technology continues to evolve and improve, remote access and control technologies now provide the ability to significantly improve productivity and efficiency. Even so, the potentially destructive impact of remote access and control technologies must also be recognized.

How Hackers Gain Access
In a Data Breach Investigations Report, the Verizon Business Risk Team named “remote access and control” the most common attack pathway used by hackers. The team concluded that, “in over 40 percent of the breaches investigated during this study, an attacker gained unauthorized access to the victim via one of the many types of remote access and control software.”

Why R-HUB Is Secure
Given the hacker climate in which we live today, you might wonder “What makes R-HUB secure?”

That is certainly a legitimate question, considering the potential risk. First, it is important to know that R-HUB recognizes both the risk and the importance of protection and has taken a number of measures to ensure the security of the data transferred during support sessions. Below are a few of those measures that outline the major areas that support R-HUB being a secure, remote access and control technology:

  • Architecture: Encrypting data is a good start, but the reality is that it is simply not enough. A remote access and control system must provide support organizations with control over sensitive data as well as visibility into remote support activity. R-HUB’s appliance-based architecture works to unify support activity and collects all the data surrounding support in a central repository.
  • Authentication: One layer of authentication is not sufficient. Support reps should pass through multiple authentication layers or directory authentication prior to being given access to or control of a remote system. R-HUB provides administrators with complete control over the way in which individuals, teams, and customers are authenticated without sacrificing or slowing down support.
  • Access: Access should be tiered as well as permission-based at each level. R-HUB ensures this by focusing on each end of the support session and offering granular user management to administrators and reassuring controls to customers.
  • Reporting: The ability to review support activity is vital to security. R-HUB offers robust logging and recording capabilities to capture exhaustive details regarding support sessions. Administrators are provided with critical visibility into support activity.

Inadequate remote working policies can result in serious potential problems, including placing a business or organization at risk for a data breach. Data protection is now a massive concern for businesses in all sectors and industries. As the number of people working remotely continues to increase, the need to ensure that employees are able to work securely without compromising sensitive data has become of paramount importance. Ensuring the correct procedures and tools are in place can help to reduce the risks associated with inadequate remote access and control technologies, while still providing all of the benefits.

Secure your remote support sessions using our on premise R-HUB remote support servers. To obtain more information about R-HUB remote support products, contact us on 1-866-758-0984 or email us at sales@rhubcom.com

  • Share/Save/Bookmark

How RHUB Remote Support Solutions and Collaboration Helps Service Desks Meet Priorities

March 19th, 2015 by ali No comments »

build_trust

HDI (Technical Service and Support Professional Association) recently released their HDI Support Center Practices Report, which shows industry trends in terms of technology, processes, and challenges for support center organizations. HDI is the first membership association and certification body created specifically for the technical service and support industry. The annual research-based report defines a support center as including service organizations that provide support to internal or external end-users, or both. In terms of priorities of organizations, there are some interesting findings. The report also highlights how current processes and technologies could impact performance results.

A Rise in Volume
Among the most interesting facts highlighted in the HDI report is the observance of a continued trend this year for support centers that has resulted in the increase of ticket volume. The primary drivers of this trend include new applications, systems, equipment, devices, and customers now requiring support. As the breadth of devices and systems continues to increase, it places even more importance on IT and how they support them.

When reviewing the reasons why volume had decreased in some support centers, the HDI report found that 16 percent of respondents attributed the decrease to remote tools for support that assist in driving and increasing first contact solutions, thereby reducing volume to and from the customer.

Remote Support Adoption

Remote control ranked third for the second year in a row in technologies required to provide successful end-user support behind incident management and knowledge management. A significant percentage of service desks currently use remote support technologies, such as R-HUB remote support servers. In fact, 84 percent of respondents stated they currently have remote support. An additional 7 percent stated they plan to add remote support.

Support Center Priorities

When reviewing the priorities, the report found that the two highest priorities are supporting business growth and reducing costs. In order to accomplish this, organizations will need to find ways in which they can continue driving greater efficiency with a focus on technology and training to assist in resolving customer issues more quickly and on the first contact. The use of Remote Support Solutions, such as R-HUB can play a major factor in driving a reduction in volume while also aiding support center reps with the ability to support a broad range of devices in a quick and efficient manner.

The Need for Greater Collaboration
When reviewing collaboration in terms of the support desk, it seems as though there is still ample opportunity for greater adoption in order to drive even greater efficiencies. First-call resolution, referring to a resolution by any level on the first phone call, was only 2 percent higher than first-level resolution and only approximately 4 percent higher on incidents than first-contact resolution, in which resolution is achieved by the first person responding. There is also an opportunity to continue to drive greater collaboration by breaking down silos as well as utilizing technology, such as R-HUB Remote support servers for reducing real-time escalation rates.

For more information about R-HUB remote support solutions, please visit http://www.rhubcom.com or contact us at 1-866-758-0984.

  • Share/Save/Bookmark

How Conducting Webinars using R-HUB Web Conferencing Solutions Helps your B2B Business Grow

March 18th, 2015 by ali No comments »

build_trust

Webinars can be a highly effective tool for business-to-business marketing. Previously, the only way that a B2B business could deliver a message to large audience was to hold a conference or seminar, a method that required travel expenses as well as attendees to juggle their schedules. Today, technological advances have made it possible to replace such old school methods with web-based seminars or webinars.

With these modern tools, it is possible to deliver the exact same message without participants needing to spend money on expensive travel or take time from their busy schedules in order to travel to a central location. A highly versatile tool, webinars are now being used to achieve a variety of different business goals. As a result, webinars have become one of the best tools available for B2B marketing. Below are just a few of the ways in which webinars can be used for B2B marketing purposes:

Developing Business Contacts
If you are attempting to break into a new industry, webinars can be used to introduce your business while building your brand name and connecting in a more interactive manner with attendees. By providing the audience with the ability to interact with the speaker, business becomes more personal. The strong connection also helps to build credibility.

Product Promotions
Webinars provide the ideal platform for promoting and selling new products. Using webinars, speakers are able to show off what makes their product unique and stand out from the competition through live demos, video clips, and photographs. The ability to provide product demos can be particularly beneficial when your service or product is complex in nature and is best explained or demonstrated live. Decision makers will also be able to benefit from the ability to receive live resources and answers to any lingering questions. After the webinar is concluded, guests can be directed easily to a sales page to close the deal.

Training
In the past, when you needed to provide training to new customers, it often meant sending a sales rep out into the field. With webinars, you can deliver training in a cost-effective, interactive, and convenient manner to provide new customers with the training they need in order to be successful with your service or product.

Lower Expenses
Holding seminars and conferences can take a huge bite out of your business’s budget. By hosting a webinar, you can attain the same benefits at just a fraction of the cost. The money that you would have spent on travel arrangements as well as renting facilities and the myriad of other expenses associated with hosting a conference can instead be reinvested into other areas of your business.

Along with the benefits listed above, webinars can also assist your business in growing a global presence, capturing more sales leads, and maintaining better relationships with clients. As a result, you can leverage the opportunity to develop new sources of revenues.

To learn more about how webinars can enhance your business, check out our R-HUB web-casting solutions today at http://www.rhubcom.com

  • Share/Save/Bookmark

Will A Web Conference Solution Pick Up Background Noise?

March 12th, 2015 by Beth Jackson No comments »

Web conferencing solutions are one of the best ways to bring a group of people together to share and collaborate. No matter how big your business or group is, you’ll want to take every step possible to ensure everyone can communicate in an effective manner. Part of that process is using tools that provide quality sound. When choosing and using web conferencing tools, be sure you choose a solution that allows you to maintain quality sound throughout its use. With the right software, the right tools, and a bit of organization, you’ll minimize the risk that background noise impacts your call.

How to Ensure a Smooth Web Conference Happens

To ensure everyone on the web conferencing experience is able to get the best communications and connectivity, there are a few things you’ll need to do first.

#1. Choose a High Quality Web Conferencing Solution

Not all products are the same. Some are inferior and less effective in terms of creating a solid connection and good sound quality. In short, you’ll want to use the right company to set up your communications. Doing this is going to ensure you get the best level of service from the provider. Be sure the company offers:

  • Good sound quality
  • Good image quality
  • Versatility to allow computers and/or phone communication
  • Can handle as many webcams as you need
  • Offers simple-to-use features

Once you know this is in place, you’ll want to take a few extra steps to ensure the communication continues to be good.

#2. Ensure Your Noise Level Is Low

Depending on how you set up the conference, you may be speaking from your location over the phone or Internet to others at the presentation. In this type of situation, you’ll want to make sure you are in a good area that’s quiet. You’ll want to ensure your Internet connectivity is good. And you’ll need to ensure any background noise at your office is minimized. If you are using microphones or phones, be sure the sound quality on these devices is good, too. Do this before you log in for your web conference.

#3. Mute the Guests Out

The final step to ensure there is no background noise during your web conference is to mute out everyone else. There are generally two options here. First, you can have your guests who will not be communicating during the duration of the call mute themselves. You can also mute all guests in one step. You can unmute these individuals when you are ready for two way conversations. By doing this, you block out all background noise from your guests.

There is no doubt that this web conference can go well when you take the time to set up and manage your communications properly. Take a few minutes to put together your event. Be sure to communicate to everyone involved the steps they need to take to keep background noise to a minimum. Within a few minutes, you’ll be ready to go.

 

  • Share/Save/Bookmark