RHUB Remote Support Servers Help You to Be There without Going There

October 16th, 2014 by turbosupport No comments »

In just the last few years, the process of providing computer support has changed dramatically. In the past, when providing computer support, you would need to pack all of your CDs, drivers, install files, patches, and toolkit before heading over to the client’s location. Once you arrived, you would then proceed to spend the next several hours attempting to discern the problem and repair it. In the event that the repair proved to be more complex than planned, you might even need to make more than one trip to the client’s location. As a result, what should have been a simple fix could often turn out to be time-consuming and expensive in terms of travel expenses and the time detracted from your other tasks.

Remote support has changed all of that. Now, instead of packing a small suitcase of everything required to make the repairs and then visiting the location in person, you can provide support without ever needing to leave your office.

This is precisely the type assistance that RHUB remote support servers can provide. With remote support, you can take advantage of the equipment that you need around the clock from any location in the world where you have Internet access. Whether it is a laptop, work computer, or server, you can have access 24/7. This means that you can provide superior customer service without taking time away from other tasks and without incurring any travel expenses. It’s a win-win situation for everyone.

The RHUB iOS app provides even greater ability to access computers and is only limited by the quality of the Internet connection. Even with just a broadband connection and a minimum data transfer speed, you can still begin a remote session with another machine.

All it takes is directing the other party to a URL to begin a remote session, start the screen sharing, file sharing, and command line capability, and you are ready to begin troubleshooting the other computer. You can even remotely reboot the device and have it reconnect again. Whatever you would need to do while onsite can be handled in a remote manner. You can also take advantage of screen sharing if you need to demonstrate something to the other party.

When there is a problem with a computer system, it naturally needs to be fixed as quickly and efficiently as possible. This is precisely what RHUB allows you to do. Whatever the issue may be, RHUB remote support gives you the ability to work on the computer in the same manner as if you were right there, without the need to expend resources. This can prove to be a tremendous time saver while also providing significant financial benefits, including the ability to save on travel expenses.

RHUB actually lets you be there without the need to actually go there. To learn more about RHUB products and how they can benefit your operations, please visit http://www.rhubcom.com or contact us at 866-758-0984.

  • Share/Save/Bookmark

Ensure Users Stay Online During a System Failure with RHUB’s High Availability Cluster

October 13th, 2014 by turbomeeting No comments »

Real-time collaboration tools have made significant strides in the last few years, evolving from a tool of convenience to a necessity in most organizations. As a result of such evolution, uptime has become a crucial issue. Once invitations have been sent, sales and marketing staff cannot simply reschedule a webinar because of an uptime issue. In order for tech support to provide customers with superior support, they must be able to stay with those customers and rest assured that interactive meetings will not be interrupted.

Fortunately, there is a solution available. RHUB’s High Availability Cluster architecture has made it possible for customers to effectively handle all types of situations. For example, with the RHUB High Availability Cluster, it is possible for servers to work together simultaneously, thus ensuring high availability. In the event that one server is down, the other server will automatically begin delivering service.

Two servers are required for the RHUB High Availability function. This includes a master server as well as a slaver server. As soon as the High Availability begins, the master server will start providing service to the TurboMeeting users. The slave server will stand by until it is called into service if the master server goes offline. Based on the availability of a server, the master and slave server roles change in an automatic fashion. If the initial master server should go offline for a period of up to 20 seconds, the current slave server will automatically begin filling the master server role and remain so until it goes offline.

An Ethernet port is provided to each server, making it possible for you to connect the port to your LAN. The figure below shows how this is deployed. The two servers are not required to be on the same network, although this is recommended.

Deploying the RHUB HA Cluster Is Easy with the Following Steps:

1. Ensure that your Database Is Backed Up
This is vital. Due to the fact that the database of the slave server will be replaced by the master server’s database every minute, you will need to back up your database prior to setup and beginning the HA servers. It is also advisable to back up the master and the slave server databases on a daily basis.

2. Setup the HA Servers
Ensure that both the HA servers possess the same IP. You will also need to configure your firewall to port forward these ports: 443 (TCP), 80 (TCP), 8889 (TCP & UDP) to these IP
address, as well.

3. Begin or Stop High Availability Servers
You may stop or start the HA server with the click of a button. After the HA server begins, it will remain started until you stop the server by clicking the Stop HA Server button. It should be noted that the status of the HA stop/start will not be affected in the event that the server is powered on or off. The HA server holding the production database is the Primary Master Server. You will need to configure and ensure that the primary master server is working first.

4. Check the status of the HA Server
Next, you will need to check the status of the High Availability server. This is done by clicking the Refresh button located on the HA management page. The HA running status works independently of the TurboMeeting Server’s running status. This means that you should not assume that the TurboMeeting server application is running or even operating properly simply because the HA is running. Likewise, if the HA has a stopped status, this does not indicate that the TurboMeeting server application has also ceased to run.

Would you like to know more about RHUB’s Web Conferencing & Remote Support Servers? Are you interested in knowing more about High Availability Configuration? If so, call us at 1-866-758-0984 or email us at sales@rhubcom.com

  • Share/Save/Bookmark

RHUB’s 15-Way HD Video Conferencing Solution Offers Improved Business Outcomes for SMEs

October 11th, 2014 by turbomeeting No comments »

Today, small to medium enterprises (SMEs) have more opportunities than ever to expand their reach and offer services and products to an increasing global marketplace. Traditionally, this has required expensive travel, but the rise of advanced technology is making it possible for SMEs to engage with partners and customers anywhere in a cost-effective manner. Among the fastest growing communication solutions to make this possible is video conferencing. In order to take advantage of those benefits, SMEs must make certain that they have the right equipment to meet their needs. Businesses that have utilized video conferencing software in the past may have found the process to be unrewarding and difficult due to poor quality and unreliable connection issues.

Ensuring the right size equipment for today as well as tomorrow is essential for companies within the small to midsize enterprise segment. As a result of their size, it is not unusual for SMEs to lack the robust procedures and in-depth IT knowledge required for IT hardware purchases. Consequently, such SMEs may spend too much on the purchase and deployment of enterprise-level hardware in order to serve only a small number of concurrent users.

An IDC report issued in 2013 on the use of telecom resources by SMEs found that 30 percent of mid-market companies used video conferencing resources that extended beyond simple webcams. Another 30 percent stated that they planned to deploy the use of video solutions in the near future.

With the rise of video, the stage has now been set for significant growth within this sector. In fact, estimates indicate that the number of SMEs making use of video conferencing could double over the course of the next year.

RHUB’s video conferencing solution offers the use of advanced technology and customized solution to assist SMEs in improving customer interactions and boosting productivity. Through the RHUB video conferencing all-in-one solution, it is possible to provide SMEs with superior value with a simple and cost-efficient desktop and HD video collaboration capability.

SMEs are able to take advantage of the opportunity to establish a virtual conference room capable of accommodating up to 15 participants with a simple click-to-join capability through laptops, desktops, etc. As a result, it is possible to engage with conference participants who may not be within the SME’s internal network, setting the stage for face-to-face meetings. While audio is great, the ability to connect with clients in an open and honest manner while taking advantage of face-to-face conservations can assist in building loyalty and trust in critical business relationships.

RHUB offers a robust array of features, including content sharing, voice and audio, chat functionality, and more. In addition, video collaboration is not restricted to just big companies with massive budgets. All it takes is a simple click for both internal and external parties to work together in a face-to-face manner. Consequently, this can drive faster collaboration, improved decision making, and healthier business outcomes.

Would you like to learn more about solutions available through RHUB? If so, call us today at 1-866-758-0984 or email us at sales@rhubcom.com

  • Share/Save/Bookmark

RHUB Web Conferencing Servers Offer Solutions for Web Conferencing, Video, and Audio

October 10th, 2014 by turbomeeting No comments »

While meeting in person has been the preferred option in the past, it is not always practical or even feasible today. A number of factors can preclude meeting in person, including scheduling differences and budget challenges. RHUB web conferencing server technology is often the best alternative when you are not able to meet with customers, partners, or colleagues in person. With this option, you gain the ability to meet as well as present, collaborate, and share on content with just a handful of participants or thousands, all from a single solution.

With just one box, you can benefit from everything that you need to get the job done right. Regardless of whether you wish to schedule a conference in advance or you need the capability to conduct a meeting on the fly, the one-click meetings from RHUB make starting conferences quick and easy. You can take advantage of the option to launch a conference directly from Microsoft Outlook, or you can use your own personalized RHUB URL, if you wish. You can also invite participants to your conference via instant message, text, or email. The choice is entirely up to you.

The multi-point video integration in both standard and high-definition in your virtual conference room also gives you the ability to incorporate real-time video. This can prove to be particularly beneficial, as multimedia content, application, and desktop sharing can provide your participants with a more effective and engaging experience. In addition, you can take advantage of the opportunity to provide participants with control, if you so desire. Presentations and documents can also be displayed in zoom mode or full screen without worrying about any degradation occurring in image quality or clarity.

RHUB web conferencing, video conferencing, and audio conferencing services also provide a number of important features, including integrated audio controls, polling, Outlook integration, support for PowerPoint animation and transitions, and desktop collaboration and application sharing.

You can also benefit from the option to record your entire desktop application or conference using the record and play back feature. If you ever encounter the need to check something from the conference in the future, it is available for future play back. Once it is saved, you also have the opportunity to send the record to participants so that they can listen and even view your recording offline for future reference.

RHUB technology gives you the opportunity to connect with anyone from any location and across devices and platforms so that you are not limited. Whether your participants are inside or outside your firewall, you retain the ability to connect with them quickly and easily.

If you would like to learn more about RHUB technology and how it can benefit you and your business, give us a call today. RHUB Conferencing offers a one-stop solution for all breeds of conferencing services, including web, audio, and video conferencing. Give us a call today at 1-866-758-0984 or email us at sales@rhubcom.com

  • Share/Save/Bookmark