3 Easy and Effective Tips to Successfully Manage Remote Teams

September 21st, 2017 by ali No comments »

Working with remote teams is different from working with ordinary teams, as a lot of things can go wrong. Miscommunication due to the lack of face-to-face interactions, misaligned goals and issues caused by different time zones can fatally lead to failure and frustrate weeks and weeks of hard labor.

It is then advisable to comply with some best practices that have been worked out by some business experts of digital team management. Therefore, we have listed below 3 very effective tips to successfully manage a remote team.

Technology first

It is difficult to manage remote workers without the right technology. It is not only a matter of HD definition; consider, for example, the problem of remote real time collaboration: the delay of frames during a conference call can be so much disturbing that participants prefer to hung up and withdraw on a traditional text chat.

In that case, you won’t be able to utilize that stunning presentation you devoted a whole day to prepare, to share screens or record your conference.

This is the reason why it is important to opt for professional video conferencing tools like R-HUB`s TurboMeeting (http://www.rhubcom.com) , a suite of video conferencing servers that assures fast and seamless streaming with very low delay, high quality image definition, crisp audio and all the necessary tools to engage your audience, like file sharing and polling.

Other reliable video conferencing solutions that are commonly used by organizations are GoToMeeting and Cisco Web Conferencing.

Stay on schedule

Delay or anticipate a virtual meeting is not as easy as you can expect. Remember that people are not physically there. So, you cannot constrain them to wait for some few minutes, and they could react to the new of a delay by missing the conference.

This happens quite often, especially when there are problems connected with different time zones, as distant worker have more difficulties in rearranging their daily time schedules than ordinary office workers.

Stick to your original plan

Dana Fox, Director of Global Customer Success at Athena Software, says that it is important “to clock the conversation and anticipate the transition for the next topic to make the shift easy and natural.” A good way to help people to keep focused is to state the length, the purpose and the possible outcomes of the conference or the individual speech at the beginning.

Make an agenda and stick to it once you have got it across to your team, as people do not welcome sudden changes of plans. Last, remember that you are the leader. Therefore, try to avoid deviations from each individual points set in your agenda.

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How to get your Promotion as Remote Worker

September 20th, 2017 by ali No comments »

Five simple and easy tricks to effectively stand out in a workplace and get your boss attention

Remote workers wish to climb up the social ladder, like everybody on the planet. However, standing out in a virtual workplace is trickier than in a physical office. The traditional strategies and practices must be adapted to the specific conditions of the digital world that is characterized by distance and global competition.

However, the golden rule for standing out in digital workplaces is the same as physical offices. Be hardworking, and attract your boss’ attention on the fact that you are that way. What makes the difference is how. These five tips will help you to attract attention in a digital workplace.

Help your colleagues

Ask their questions, or, even better, help them actively through a tool like R-HUB`s web conferencing server (http://www.rhubcom.com ) that allows you to work collaboratively by sharing files, documents, and screens. This strategy will make you the person that your colleagues call or think of when in need or in troubles. The result is that your name will be one of the first to come up to your boss mind, when it is time to appoint a team leader.

Have a short meeting every day to update your team

Most remote workers keep the set of mind of traditional office workers. Therefore, they would like to go back to the past. A good idea to create a work environment that reminds the old meetings around the desk of the boss is to have a video conference every day to hand out possible updates and address possible challenges.  This is quite easy with tools like R-HUB`s TurboMeeting that ensure HD video conferences that resemble pretty much the reality under the profiles of both the quality of images and the crispness of sounds.

Use extra time to improve your skills

Remote workers do not have to commute, which means a great time saving. Employ this extra time on professional training or studying your matter of expertise. Do networking on socials like LinkedIn and join the group of discussions of your industry, in order to enlarge your professional network.

Propose new opportunities to your boss

Many organizations do not have a leadership program and welcome bottom-top proposals. Schedule a video conference with your boss on new potential projects periodically. TurboMeeting have many features and tools to make a video conference an engaging event, like screen and file sharing, polling, raising hands , and others. You will discover that a video conference can be even better than a real meeting thanks to TurboMeeting much functionality.

Reflect on your behavior

Showing respect to your colleagues and your boss is the key, as there is a big difference between a proactive person and a tyrant. Try to understand where the line lays. TurboMeeting recording function can be helpful, as it enables you to review a registered conference the day after and reflect on your behavior and your way to communicate.

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Some few little Tricks to build trust over Video when using TurboMeeting

September 18th, 2017 by ali No comments »

Researches give evidence that video conferences are slightly less effective than real in-person contact in building trust. According to a study of the University of Michigan, video conferencing comes second in the descending list of the effective forms of communication for building trust, while in-person contact still holds the first place.  The worst result is for text-messaging and emailing which stand in the far four position. Audio conferences fall half-way, by positioning themselves in the limbo of the third position.

What is there behind these results? It seems that the main problem with communicating and building trust is the loss of information that is implied in the usage of these media. For example, both visual and audio communication gets fatally lost in text-chatting. Unfortunately, some important data like the tone, inflection, peaks and accents of voice, the facial expression of the speaker, his possible frowning, and any other facial movements, are basilar pieces of information for our brains, in order to decide whether our interlocutors deserve our trust or not. In their researches, Gill and Gergle found out the importance of eyecontact. When it is poor, the result is more labored conversations and difficulties in turn-taking.

An effective strategy to tackle with these issues is to compensate the loss of information that is implied in video conferencing in some way. When using TurboMeeting for video conferencing, it is then important to follow some few best practices that have been developed expressly for this purpose. First, it is obviously important to keep eye contact with your interlocutor in order to avoid seeming untrustworthy. But there are others.

1 – Smile. Not only does smiling increase life expectancy, but it also affects trust, as it induces positive feelings. Some tests have been made about a possible link between trust and genuine smiling. The results are positive: it is proved that actually smiles increase trust.

2 – Walk or move your arms. Professor Erin Meyers advices that walking or moving your arms can improve the sound of the message, as it helps to regain “the interpersonal or persuasive edge” that is often lost through the video medium.

3 – Use more explicit verbal assents and positive emotion words. According to the researches of Gill and Gergle, this is a quite effective way to show willingness to cooperate that is used by conference groups.

4- Provide a work-style/personality profile. According to a group of scientists (Rusmann et al) , this trick speeds up the process of assessing trustworthiness.

If you are interested in virtual workplaces and the new techniques to manage distant teams, you are going to find further resources on R-HUB`s blog at http://www.rhubcom.com. It is also possible to enjoy a free trial period of 30 days of R-HUB`s video-conferencing products like TurboMeeting.

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Why Video Calling is the Best way to Build Trust in the Virtual Workplace

September 15th, 2017 by ali No comments »

In descending order, in-person contact, video calling, audio calling and text messaging/emails are the most effective means of communication for building trust according to a research of Michigan University

When the going gets tough, talking face-to-face with your opponentis the only way to get out of it in most situations. This shows the power and importance of in-person contacts in building trust among people. Now, there is scientific evidence that back up the validity of the expression “we’d better talk in private”: according to a research of the University of Michigan (http://www.business2community.com/communications/video-conferencing-formation-workplace-trust-01778381#Kt51pdUzWH4cJZL3.97) that purposely targets virtual workplaces,  face-to-face meetings are the most effective way to build trust among people and virtual meetings the next.

This is not surprising at all, as video conferences simply recreate the experience of a face-to-face meeting across distance. The strong development of this technology in the last years plays a great role, as today video conferencing ensures their users high quality video sessions that are able to perfectly replicate the experience of a meeting in the reality. To give an example, we mention the suite of video conferencing servers TurboMeeting of R-HUB (http://www.rhubcom.com) that allows its users even to cooperate in real time with very low frame delay (some few seconds) and get an enhanced experience of telepresence. Even the smallest non-verbal message is preserved through the usage of these light and compact devices that can be comfortably placed on a shelf of your bookcase as little as they are and that are sold at a price that does not go over a thousand of dollars.

A strong point of video conferencing is that all the initiatives and actions that are recommended by experts to build trust (like recognizing excellences, for example, or task delegation) can be easily included in any working relation that is managed through video conferencing. In other words, video conferencing allows managers to transpose and utilize the same tricks and techniques they learnt in traditional workplaces in an utter natural way, without the need of more or less long periods of retraining to get used to a new technology.

The fact that video conferencing is a technology that assures managers a smooth transition from the traditional workplaces to the new digital workplaces is certainly one of its key-factor of success. According to Credence Research, the growth of video conferencing in workplaces is explosive, with an expected rate of increase per year of + 20% in the next few years: in other word, it is a real technological revolution.

In conclusion, video conferencing is a very effective way to build trust thanks to its capability to perfectly render the experience of a real in-person contact and the possibility to transpose all the recommended actions to build trust into the virtual workplaces. However, it works if we use video conferencing tools that are able to ensure superb HD quality and seamless image streaming like TurboMeeting.

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Six Good Reasons why you should implement Remote Support for Retail Clients

September 12th, 2017 by ali No comments »

In a globalized economy, enabling remote support for retail clients is a must, as your customers could live three continents away from the headquarters of your organization. Remote support is the only way to effectively help your client, without spending an arm and a leg in building up a net of local agents

Never utilized Amazon? One of the services of this popular platform that customers appreciate most is precisely its fast and efficient remote support. There is no issue that Amazon remote support cannot address often in a couple of days only, which explains the piles of enthusiastic comments left by consumers. The fact that Amazon customer service is one of the main key-factors of success of this multinational on the global market is well known by business experts, at the point that Amazon is often flagged as  a great example of success story for almost every retailers  that aims to work globally.

R-HUB`s TurboMeeting (http://www.rhubcom.com) allows your organization to implement an efficient and cost-effective remote support, no matter whether you have to support a CMR or a digital display. Thanks to TurboMeeting, your business will then grow fast for at least six good reasons. Let’s see them.

Time Saving

Remote support decreases drastically the time of response, as your technicians can utilize directly the pcs of your customers to solve problems. To understand the importance of the speed of service, consider that a good 78 percent of customers have left a transactions as the support service provided was too poor.

Profit Increase

Saving time plus increasing customer satisfaction, totals earning more profits, as a result of a higher sales volume. This equation sounds elementary, doesn’t it? It is less evident that your organization can drive more resources to revenue producing tasks that way, so that your revenues are further fed.

Fewer Hassles

Through remote support and remote access, technicians can solve many problems directly on your customer’s PC`s. This eliminates a lot of painful steps like spending hours on the phone to understand problems that could be then addressed and solved  in a few minutes. TurboMeeting allows remote support also for unattended computers. In other words, in some few cases your technicians could be able to solve the problem even before your customer get aware of it.

A Larger Market

Remote support is – obviously – the only way to go global without building up a complicated and expensive organization of local agents and retailers that provides your customer with customer help and support. It is also the only way to get out of your local market and grow fast in terms of sales volume, geographical extension and number of customers.

 Prevention Enabled

Thanks to R-HUB remote access servers, your technicians can routinely check your customers’ PC`s and IT infrastructures, in order to detect some potential issues.  You can thus implement a consistent and effective active monitoring as a part of a more general strategy of prevention of potential issues.

Security First

The utilization of an on-premise server based technology by R-HUB assures your organization and your clients the highest level of data protection and security with TurboMeeting, which has been always regarded as the most sensitive and difficult to tackle aspect of any e-commerce.

In conclusion, implementing a good remote support service will speed up time, make your business grow without geographical limits and help you to save money, time and stress, with great advantage for you and your customers.

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