Use RHUB Remote Support Servers to Reconnect Automatically and Reboot a Remote Desktop

November 13th, 2014 by turbosupport No comments »

When you support and manage a large number of computers, it is important that you be able to gain remote access to those computers. Remote access can make your job much easier while eliminating numerous hassles. Prior to the availability of remote software, providing assistance for computers that you managed would often mean either making a trip in person or spending hours on the phone trying to walk the other person through the process. In such situations, RHUB remote support servers are an ideal solution for providing remote access.

With RHUB remote support servers, it is possible to provide assistance for any number of computers in a remote manner directly from your computer using the Internet. You can also use your iPhone or iPad to gain remote access. Support can be sent as well as received with the RHUB remote support servers.

The Reboot feature from RHUB gives you the ability to restart a remote computer and then pick back up from where the session left off. Since there is no need to re-initiate the support session, you gain the ability to resolve problems in a much faster manner. Additionally, as RHUB allows you to support multiple systems at the same time, you are able to work on a secondary session while the remote desktop is rebooting. This can prove to be a tremendous time-saving feature that helps you to work in a more productive manner. Since you are able to do all of this remotely, there is no need to waste time and financial resources in traveling to the attendee in order to perform necessary tasks.

Furthermore, you can also take advantage of the opportunity to reboot in Safe Mode if you should need to troubleshoot and diagnose networking problems or even remove spyware from the computer. RHUB allows you to reboot into Safe Mode. With many routine support activities, including software updates, program installation and system changes, you are typically required to reboot the remote desktop, often multiple times.

There may also be some situations in which the attendee is simply not able to be present at the system for the duration of the support session. In the past, this could prove to be problematic, as the host may find it necessary to reboot the computer at some point during the support session. With RHUB, all that the host needs to do to reboot the attendee computer is simply click the Reboot button. Next, he or she would choose the reboot mode: “Reboot” or “Reboot to Safe Mode,” as shown below.

As you can see, RHUB remote support servers can provide an array of benefits while helping you to work in a faster and more productive manner.

Are you interested in learning more about RHUB remote support server features? If so, give us a call at 1-866-758-0984 or email us at sales@rhubcom.com to find out more about RHUB remote support servers.

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RHUB Remote Support Servers Are a Great Remote Support Solution

November 6th, 2014 by turbosupport No comments »

An efficient support center relies on the use of remote desktop software, which allows users to tap into a remote computer and even control it from a remote machine. Remote desktop software offers an array of benefits and exceptional functionality. Even so, it requires time and skill to be able to utilize it with confidence.

Earlier this year, the remote support community was shocked when LogMeIn announced that they would no longer be offering their free service. Despite the fact that the service had been available for ten years, LogMeIn abruptly switched to a paid-only service. Users who had relied on the service for remote control, systems, management, file sharing, business collaboration and data backup were naturally outraged. Media sites even criticized the company for making such a quick change. With the end of the free version of LogMeIn, former users have naturally wondered what their next step should be. Should they pay to continue using the service? Should they go back to trying to provide service over the phone?

It is little wonder that former users were so outraged. Remote desktop support has become increasingly important as technology has continued to grow and evolve. Whether it is troubleshooting a computer issue from a distance or retaining the ability to access critical documents from a remote location, remote desktop support makes it possible to conduct business in a more efficient manner. With LogMeIn shutting the door on numerous clients, questions naturally arose as to potential available solutions.

RHUB remote support servers offer a solution to such questions. RHUB is designed to act as an ideal solution for remote support. Whether you need to assist customers or technology-challenged family and friends over the web, RHUB gives you the ability to do it all. With RHUB, you are able to take control of the other party’s keyboard and mouse remotely. You are able to see everything they see on their screen, via your screen. This makes it possible to efficiently handle a variety of issues without the need to ever leave your location.

If you are searching for an on premise deployment remote support solution, RHUB offers the opportunity to sign up for a free account and then download the software to your device. Users are able to try the software on Windows, iOS, or Mac. Unlike other software trials, there are no limits regarding the number of times that you can download the software. In addition, you are not limited to the number of computers on which it can be installed.

With RHUB remote support server, you have access whenever and wherever you need it. Furthermore, it is available for completely private use.

To learn more about RHUB, browse our user guide, check out our product description or sign up for a free account, call us at 1-866-758-0984. Our support team is always available to assist you in getting started or answering any questions that you may have. Email us at support@rhubcom.com

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Improving Video Meeting Sales Success

November 5th, 2014 by turbomeeting No comments »

According to a recent survey conducted among RHUB sales representatives, 100 percent of sales reps stated that their sales meetings were improved with the addition of video conferencing to screen and audio sharing sessions. A corporate sales representative for RHUB went on to state that face-to-face collaboration has made a significant difference in terms of improving confidence, rapport, and trust with clients.

In a separate test of web cam effectiveness, RHUB found that salespeople connecting with prospects through TurboMeeting achieved a 34 percent higher close rate with the use of a webcam than without. Clearly, face-to-face communication is a driving force in business, particularly when it comes to sales.

Among the biggest challenges that many sales representatives face is overcoming the fear of showing their faces on a webcam during a sales meeting. This can be especially true for first-timers. Most people are simply nervous to see themselves on a webcam for the first time. Sales reps often worry that they will lose the sale due to onscreen awkwardness. There is also often a worry that video streaming will serve as a distraction to clients. Despite those concerns, in the interest of utilizing new strategies to reach their clients, sales reps agreed to try video sales.

The results were nothing short of powerful.

RHUB sales representatives using video conferencing found that doing so set them apart from the competition. The ability to provide pricing via video conferencing, where clients are able to actually say yes to the salesperson face-to-face creates an environment where prospects feel they are able to trust the company. Furthermore, despite their earlier concerns, salespeople also found that they became accustomed to the use of video conferencing the more they used it. Now, it feels like second nature to them.

If you are considering using your webcam for sales meetings as a way to stand out from the crowd, there are a few tips recommended to help you get started.

First, always take the time to practice and become familiar with the software prior to using it with customers. When you are ready to use it with clients, always turn it on right away rather than waiting. Keep in mind that not all customers will be interested in sharing their webcam, as well, but if they are, offer to show them how to get started. Make an effort to conduct meetings just as you usually would. The presence of the webcam should not change your usual sales presentation.

Consider scheduling a video conference as an introduction in place of a typical phone call with new prospects. Sharing your webcam and screen can be an excellent tool for engaging prospects and starting the process for building trust and familiarity. Take advantage of the opportunity to record the meeting. Following the demonstration, make certain that you distribute the recording of the meeting to attendees so that they may review it. Be sure to schedule a follow-up meeting with the prospect to close the deal.

Are you interested in learning more about RHUB products and how you can use them for conducting sales presentations? Call us today at 1-866-758-0984 or email us at sales@rhubcom.com

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Using RHUB Web Conferencing Servers to Share Computer Audio with Your Participants

November 4th, 2014 by turbomeeting No comments »

The ability to share your desktop with meeting attendees can provide tremendous advantages for both you and your participants. When doing so, it can be beneficial to be able to hear audio from the remote computer. Whether you want to take advantage of the option to listen to music or to provide audio instructions, RHUB Web Conferencing servers will give you plenty of options for enhancing your presentations with audio.

With RHUB Web Conferencing servers, you are able to share your desktop remotely with all of the attendees in your meeting. For instance, our web conferencing servers can be used for securely accessing applications or files from a separate computer. You could also use the web conferencing server for providing a friend or associate with temporary access to your desktop if they need a file or if you need assistance with a computer issue. RHUB is designed to ensure that you can broadcast voice audio over the phone in an efficient manner or utilize the microphone/computer speaker (VoIP). Even so, there may be instances in which you wish to take advantage of the opportunity to broadcast an audio recording directly from your computer.

When using Windows Vista as well as later Windows operating systems, the presenter of a meeting is able to share his or her computer-based audio with participants simply by clicking on the Tools menu item. He or she can then select “Start to share my computer sound with attendees” option. It is that simple!

Once this feature has been enabled, the presenter may then play a video and share it without attendees while also streaming the audio for that video. All that the presenter needs to do is select the “Use Mic & Speakers” option for the computer. The presenter may also choose the “Use Telephone” option. The default RHUB conference call number with integrated audio will be used.

Presenters can take advantage of numerous advantages by using the option to share computer audio with their meeting participants. For instance, not all learners are the same. Many individuals learn better through audio. As a result, by sharing audio, you can increase learning effectiveness. Sharing audio also presents the opportunity to collaborate in a more effective manner. You may also find that sharing audio presents the opportunity to work more efficiently while reducing confusion. Furthermore, with this option, you can take advantage of the opportunity to offer live-motion training classes as well as product information to your employees, partners, and even clients. This technology can also be used for illustrating and promoting your services and products. As you can see, the ability to share computer audio with participants during a conference can set the stage for improved communication while also broadening your marketing capabilities.

Are you interested in learning how you can share your computer audio with your meeting attendees? If so, call us today at 866-758-0984 or email us at sales@rhubcom.com to receive a quick demo.

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4 Video Conferencing Myths

November 3rd, 2014 by turbomeeting No comments »

Among the top reasons that many people give for not using video conferencing is that they believe it is too time-consuming or too complicated. Others believe it is too tech-intensive. Some companies often think that the quality is too low to adopt on a company-wide basis. Video conferencing has evolved significantly. It now provides an easy, quick, and simple way to improve communication and can be used even if you do not have any prior experience or a full IT department.

Employees and customers of RHUB now use the RHUB Web Conferencing Servers, which is the firm’s premier web video conferencing solution, for holding more than 100 meetings on a monthly basis with external attendees.

Debunking Video Conferencing Myths.

Given the abundant misconceptions regarding video conferencing, it is time to set the record straight:

1. Video Conferencing is Complicated (False!)

Many people often make the mistake of assuming that video conferencing is simply too complicated to use on a regular basis. In reality, video conferencing does not require a separate audio line or even a license key. With RHUB Web Conferencing Servers, it is possible to invite anyone to attend from any location and on any network. Even first-time users will find that RHUB Web Conferencing Servers are simple and fast. It only takes three easy steps to join a meeting, compared to 50 for a similar offering from the typical conference room/end point system.

2. Video Conferencing is Time-Consuming (False!)

There is often a misconception that it will take too long to join a video conference and the time spend getting started is a waste of time. In fact, it takes less than a minute for even first-time users to join a meeting using RHUB web conferencing servers. It takes longer than that to refill your coffee!

3. You Need an IT Professional for Video Conferencing (Myth!)

Along with presenting the opportunity to started faster and easier, RHUB Web Conferencing Servers offer robust updates. What this means for you is that you do not an IT professional to walk you through the process.

4. Video Conferencing Doesn’t Offer High-Definition (Wrong!)

Among the biggest misconceptions about video conferencing is that it will be low quality with a shaky, fuzzy picture. RHUB web conferencing servers actually display a high-definition video with crisp quality. User motion is smooth and features enhanced resolution. In fact, the resolution on video conferencing with RHUB is more than double that of standard television.

Video conferencing has developed significantly and the experience and quality provided by RHUB Web Conferencing Servers now makes it possible to take advantage of quality that will make it feel as though you are in the same room with your participants.

Are you excited to learn more and conduct your own video conference using RHUB Web Conferencing Servers? All it takes is one phone call. Contact us today at 866-758-0984 or email us at sales@rhubcom.com. We would be happy to provide a quick demo and answer any questions you may have.

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