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Fail Proofing Your Web Conferences

March 12th, 2010

Ever started or joined in on a web conference and realized you were missing something? If lucky, the files or document will be in reaching distance. Worst scenario, you might have to get up and walk a few steps. While this isn’t a big deal for those weekly meetings if all that were forgotten were files, for a client meeting or sales pitch, unprepared is not the way you want to start off. And you certainly don’t want to find yourself without the proper equipment necessary for the web conference. As with any communication tool, online conferencing requires that certain infrastructure be in place.

Making a List and Checking It Twice

Thankfully, making a checklist is as simple as using most web conference software on the market today. The equipment necessary to facilitate the meeting experience includes:

  • Telephone lines and internet: This is where it all begins since web conferencing takes advantage of existing internet service. High speed internet will make it possible to take advantage of all the features most programs provide.
  • System requirements: This is not of much concern these days as most software providers try to ensure compatibility with various operating systems. It still doesn’t hurt to make sure beforehand whether your operating platform will pose potential issues for your web conference software. Other things to check for:
    • Operating system
    • A top-of-line sound card
    • At least 128 MB of RAM
    • Processor speed of no less than 233 MHz
    • A high resolution monitor
  • Microphone, headset and speakers: These devices are all integral to the web conference experience. As is usually the case with technology, pricier items tend to equal better sound quality. The type of these devices purchases will however depends on the budget of the individual or company.
  • Web cam: While optional, a webcam makes the difference between a video web conference and an audio conference. Most users are likely to be more comfortable if they can see the person they are talking to. For this reason, consider investing in a web cam.

Attendees in the web conference do not necessarily have to match the presenter’s hardware. Though the quality of their system will still affect the quality of the presentation on their end. Once you have all the necessary equipment in place, you’re ready to start!

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Quality You Can Clearly See

March 5th, 2010

If there is one thing made clear by the current high definition trend, it’s that viewers of are demanding better image quality regardless of what is being watched. You would naturally expect web conference companies to place an emphasis on image quality. Unfortunately, this just isn’t so. Some common web conferencing transmission issues include:

  • Flickering or fuzzy images
  • Image distortion
  • Poor color quality

With the variety of web conferencing solutions available, one would think that these issues were mostly a thing of the past. Sadly, nothing could be further from the truth. These problems are not limited to software versions dated back early last decade. To this day, even some established web conferencing software vendors have been guilty of poor image quality in presentations. In fact, below you can see an example of a presentation from earlier this year. On the right is a screen shot of a slide shown using TurboMeeting, on the left is the same slide shown on WebEx.

Why Image Quality is Important

Firstly, the quality of any type of content is essential to a successful presentation. Sharp image, however, can definitely make any conference more engaging, and less likely to lose the interest of participants. With charts and graphs often included in presentations, distortion of numbers on the graphs essentially render them useless.

The bottom line is that more often than not numbers and charts will be featured prominently in web conferences. When the information is hard to see this poses problems not only for the web presentation itself, but also for the company’s workflow.

Here at RHUB, we make it a priority to present to users with quality products we can stand behind. We understand the frustration of having to squint your way through an hour long presentation.

Any solution that does not deliver quality images is not serving its purpose. Sharper images make for a much more effective and memorable web conference.

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Self-Hosted Web Conference: “Never Rent What You Should Own”

February 12th, 2010

Here are RHUB, we take pride in our products and we strongly believe in the value of a self-hosted, on-premise web conferencing solution. Unlike monthly subscription services, costs are fixed, you buy it, you own it. No more fees. Plus, on-premise solutions allows for integration and customization with your system for added security. Like what one of our customer in the financial industry has to say, why rent when you can own it.

“After almost a year of researching a remote solution for my CPA practice I selected RHUB. Six months later I could not be happier with my selection. From the sales staff who were patient and informative, to the technical support staff, who were patient, diligent, and informative, we have had a very positive experience. Your product is reliable and functional, with innovative features not found in comparable product at several times the price. Our clients love it and are impressed with what they perceive our our technical expertise. Little do they know we’re just pointing and clicking!!

I advise my clients frequently to never rent what you should own. With RHub we own the product.”

– Dennis Duke, CPA, Duke & Duke CPAs

What are your thoughts on hosted versus on-premise solutions?

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RHUB Communications Web Conferencing Appliance Receives Listing as a Solid “Influencer and Contender”

February 5th, 2010

San Jose, CA,  February 04, 2010 — RHUB Communications, Inc. (RHUB), the provider of the TurboMeeting web conferencing and remote support appliance, today announced that it has been recognized as an industry ‘Influencer and Contender’ by Wainhouse Research (WR) in its 2009 Rich Media Conferencing: Audio and Web Conferencing Infrastructure Products report. This acknowledgement by WR recognizes RHUB’s ability to deliver a unique and viable collaboration solution to the market that is both recognizable and competitive within the enterprise conferencing area.

“We are excited to be recognized as a key contender in the WR report,” said Larry Dorie, CEO of RHUB. “We’ve worked really hard over the years to make our customers and influencers in the industry aware of our unique product offering which exists in a unique market segment that will continue to grow based on the ever changing business climate. We’ve tried to raise the bar in the industry by making our technology “own-able” and affordable, and by giving our customers four complete real-time collaboration technologies all in one appliance.”

In an executive summary, Wainhouse Research forecasts that the conferencing infrastructure product segments covered in their report will grow from $1.9B in 2009 to over $3.2B in 2014, resulting in a 5-year revenue CAGR of 11.2%. In addition, WR identifies drivers that are forcing corporate, government, and educational institutions to look at audio/web conferencing, unified communications, and team collaboration solutions with greater interest than ever before including, globalization, travel disruptions, and the emergence of the virtual business model.

Even given these growing challenges, RHUB has worked to address the demands of globalization and virtual work teams through its solution called TurboMeeting. TurboMeeting is the leading “Collaboration Quad Player” in the market as the solution delivers a 4-in-1 Web conferencing solution that’s fully loaded with four complete collaboration solutions – all in one box. The technology fully delivers Web conferencing that provides Web-based interactive meetings; Remote support which remotely supports PC and Mac users; Remote Access for remotely accessing computers at home or in the office from anywhere, anytime; and, Web Seminars which requires no downloads and delivers meeting access in seconds.

TurboMeeting also overcomes two key barriers found with WebEx and GotoMeeting – 1) the requirement of downloads, and, 2) ongoing monthly fees. Now, for the first time with TurboMeeting’s view only solution, there are No downloads, No Java, No Flash, No Nothing – just online meeting accessibility done fast.

For a full listing of TurboMeeting appliances and specifications or to learn more, visit www.rhubcom.com.

To download the executive summary for the WR report “RMC: Audio and Web Conferencing Infrastructure Products – 2009” visit www.wainhouse.com/reports .

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