Archive for April, 2012

A.L. Insurance Group adopts TurboMeeting to host sales webinars and provide remote support

April 24th, 2012

The A.L. Insurance Group, an insurance company founded in 1985 in Vancouver, WA, has recently adopted RHUB TurboMeeting appliance to host sales webinars. Prior to the adoption of the RHUB solution, the company had been using GoToMeeting web conferencing and online meeting tools but it found out that the solution didn’t quite fulfill its needs.

With the mission of providing superior customer service through technology and teamwork, the A.L. Insurance Group is also using the TurboMeeting appliance to provide remote support to its clients. The technology allows the insurance company to provide better and faster support to its clients while decreasing costs associated with travelling.

“We provide services that, quite literally, our competition cannot. We’re large enough to offer virtually any assistance our customers require from a risk management perspective while small enough to provide the type of service everyone wants from a local provider,” stated Ken Schmidt, A.L. Insurance Group President.
To the A.L. Insurance Group the key to success is in the staff. Staffs that can solve problems and understand the needs, as well as discover opportunities for all clients (old and new) can provide superior customer service and help customers save hundreds of dollars per year in their insurance.

This is where the RHUB’s technology comes in. By using the powerful TurboMeeting appliance the A.L. Insurance Group can train its staff and host sales webinars, improving the staff expertise without having to rent expensive locations to receive the staff and host seminars. TurboMeeting allows the insurance company to train its staff without them having to leave their agencies, saving costs associated with travel and saving time as well.

Because webinars using the TurboMeeting appliance are so easy to launch, the company can host virtual seminars without making big preparations in advance.

The A.L. Insurance Group was launched in 1985 with the opening of its Vancouver headquarters. In 1995 the company merged with the Boatright agency, in 2007 with both General Insurance Services in Silverdale and Port Townsend, and in 2008 the company acquired the Gribbin Insurance Agency in Silverdale. The A.L. Insurance Group has several partners, including BizAssure Consulting, and provides many services, among them auto insurance, business insurance, life insurance and health insurance.

RHUB is the creator and developer of the powerful TurboMeeting appliance, which incorporates six technologies into one package: remote support, remote access, video conferencing, web conferencing, audio conferencing and web seminar. The company was founded by Larry Dorie and Dr. John Mao in 2005.

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The Dwyer Group Adopts TurboMeeting to Provide Remote Support to its Franchises

April 16th, 2012

The Dwyer Group has adopted RHUB TurboMeeting appliance to revamp its customer support services and to implement video and web conferencing in its operations, enhancing communications and reducing costs associated with travels and the carbon footprint. According to the company, the TurboMeeting appliance is being used by the IT department to shadow users for support.

The Dwyer Group owns seven different brands (Aire Serv, Glass Doctor, Mr. Appliance, Mr. Rooter, Mr. Electric, Rainbow International, and The Grounds Guys) and provides a broad range of services to over 1,300 franchises all over the United States and Canada plus 300 other franchises located in seven other countries. They have found RHUB TurboMeeting appliance particularly useful to remotely assist its franchises with their systems training and support.

Using the technology, the Dwyer Group was able to increase productivity and save costs associated with travelling as well as providing better support to its users and customers, discovering what many companies all over the world are already realizing: that video conferencing and remote support systems provide greater flexibility to both managers and employees, allowing them to communicate with each other and provide complete user support without the need of being physically on site.

RHUB is a developer and provider of high quality remote support and web conferencing systems. Founded by Larry Dorie and Dr. John Mao in 2005, the company developed the well known TurboMeeting 6-in-1 appliance, which offers six different services in one package: remote support, remote access, video conferencing, web conferencing, audio conferencing and web seminar.

The reason why TurboMeeting is so popular is because the appliance is very easy to deploy requiring almost no maintenance, because it is very easy to use offering a wide array of tools over a clean interface, and because it uses both SSL and proprietary encryption making TurboMeeting very secure against outside intrusions. RHUB solutions end users amount to over one million and cover a wide array of market segments, including government, healthcare and manufacturing.

The Dwyer Group was founded in 1981 by Don Dwyer, Sr when he created Rainbow International. Based in Waco, Texas, the Dwyer Group is a member of the International Franchise Association (IFA), the Canadian Franchise Association (CFA) and one of the founding companies of the Veterans Transition Franchise Initiative (VetFran).

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How to prevent security breaches? On-premise Remote Access Appliance

April 4th, 2012

One of the greatest fears behind the adoption of remote access solutions is the possibility of a creating a security breach in an already well functioning IT infrastructure.  These fears are not unfounded, there are reports of security breaches in IT infrastructures being created by the deployment of remote solutions and companies have reason to be a little afraid when adopting these products and services.

But whose fault is it? Many product developers believe that the burden is mainly on the user, that wrong decisions and improper use weaken the infrastructure, that it is up to the IT department to make sure that the infrastructure is truly secure. They say that if their product is poorly handled then it is doomed to fail, despite all the technical innovations they implemented to make their solution more secure. They claim that it is much like a car, with its seat belts, airbags, blind spot sensors and anti-lock brakes, being driven off a cliff.

But what’s wrong with this analogy? What’s wrong with it is that it is extreme. If you’re driving off a cliff then, in truth, there is no technical innovation that might save you, but the fact is that most car accidents happen on the street and not driving off cliffs. In normal circumstances, technical innovations make the difference and do save lives.

By comparing users to mad drivers jumping off cliffs, product providers are really saying that they have no responsibility at all if anything bad happens, they’re saying it is the user’s fault. The truth is that users aren’t blameless, especially when they choose solutions with almost no security measures, but product providers share part of the fault as well.

One only has to look at SaaS (software as a service) remote access solutions to understand that these put the users at risk, since these remote connections pass through third party servers over which the user has no control whatsoever.

Then there are other solutions, such as on-premise appliance products, which put the user back in control. More than SaaS-based solutions’ protection measures, which are customary SSL and proprietary encryption systems, on-premise remote access appliance adds another level of security protection by allowing users to deploy the appliance behind the firewall. In addition, users keep all of their remote access sessions data, sreen recordings, and audit conversations logs on-premise, eliminating the security risks of SaaS-based remote access tools that pass sensitive data through a third-party server. Appliance also offers LDAP integration with identity management solutions, to ensure only authorized users can remotely access computers and provide unattended remote access service.

These protective measures, just like the airbags, seat belts, blind spot sensors and anti-lock brakes in the cars, increase data security and prevent outside data breaches. On-premise appliance is also very easy to implement and requires little or no IT maintenance. It helps IT departments keep the whole system under their watchful eyes.

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ACCI, Inc. Adopts RHUB Web Conferencing Appliance to proivde IT consulting service

April 2nd, 2012

American Computer Consultants Inc (ACCI), a comprehensive technology consulting firm based in Birmigham, has recently adopted RHUB 6-in-1 TurboMeeting Appliance. The company found that RHUB’s appliance, which delivers six different services in one box, perfectly serves their needs for both web conferencing and remote support.

RHUB 6-in-1 appliance was not ACCI’s first choice for web conferencing and remote support. Before adopting TurboMeeting the company has used both LogMeIn and GoToMeeting hosted products but felt that they didn’t deliver the service they were looking for. In fact, many companies are now starting to realize that hosted solutions fall short when compared to the appliance counterparts and are starting to make the transition from one to the other.

Hosted solutions, while apparently easier to use since all they require is an internet connection, have two major negative aspects: cost and security.

Hosted solutions are more expensive than their appliance counterparts because they charge recurring monthly fees. As the number of users increases, the licensing cost could become an ongoing cost to the company. On the other side, appliance-based solutions are bought and owned by the company. On the long run, monthly fees surpass many times the one-time payment for an appliance.

Security concern is another reason for ACCI’s switch from hosted to appliance-based solutions. Most companies need to have complete control over their own data flow and video and web conferencing transmissions. But hosted solutions could not provide this level of security. Appliance-based solutions, on the other hand, allow companies to deploy the servers behind the firewall and give companies complete control over the system.

In addition to the cost and security, other reasons companies are changing from hosted to appliance-based solutions include the LDAP integration, branding and floating licensing options.

The 6-in-1 TurboMeeting appliance was developed by RHUB and offers six different services in a single package: video conferencing, web conferencing, audio conferencing, remote support, remote access, and web seminar.  The appliance is easy to install. It requires no IT maintenance, and all the services are easy to use.

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