The A.L. Insurance Group, an insurance company founded in 1985 in Vancouver, WA, has recently adopted RHUB TurboMeeting appliance to host sales webinars. Prior to the adoption of the RHUB solution, the company had been using GoToMeeting web conferencing and online meeting tools but it found out that the solution didn’t quite fulfill its needs.
With the mission of providing superior customer service through technology and teamwork, the A.L. Insurance Group is also using the TurboMeeting appliance to provide remote support to its clients. The technology allows the insurance company to provide better and faster support to its clients while decreasing costs associated with travelling.
“We provide services that, quite literally, our competition cannot. We’re large enough to offer virtually any assistance our customers require from a risk management perspective while small enough to provide the type of service everyone wants from a local provider,” stated Ken Schmidt, A.L. Insurance Group President.
To the A.L. Insurance Group the key to success is in the staff. Staffs that can solve problems and understand the needs, as well as discover opportunities for all clients (old and new) can provide superior customer service and help customers save hundreds of dollars per year in their insurance.
This is where the RHUB’s technology comes in. By using the powerful TurboMeeting appliance the A.L. Insurance Group can train its staff and host sales webinars, improving the staff expertise without having to rent expensive locations to receive the staff and host seminars. TurboMeeting allows the insurance company to train its staff without them having to leave their agencies, saving costs associated with travel and saving time as well.
Because webinars using the TurboMeeting appliance are so easy to launch, the company can host virtual seminars without making big preparations in advance.
The A.L. Insurance Group was launched in 1985 with the opening of its Vancouver headquarters. In 1995 the company merged with the Boatright agency, in 2007 with both General Insurance Services in Silverdale and Port Townsend, and in 2008 the company acquired the Gribbin Insurance Agency in Silverdale. The A.L. Insurance Group has several partners, including BizAssure Consulting, and provides many services, among them auto insurance, business insurance, life insurance and health insurance.
RHUB is the creator and developer of the powerful TurboMeeting appliance, which incorporates six technologies into one package: remote support, remote access, video conferencing, web conferencing, audio conferencing and web seminar. The company was founded by Larry Dorie and Dr. John Mao in 2005.