Archive for August, 2014

Take Advantage of Guaranteed Attendance During Online Meetings with RHUB Web Conferencing Servers

August 31st, 2014

If you have used web conferencing in the past, there is a good chance that you have experienced trouble with attendees not being able to join your conference due to a variety of reasons. When this occurs, it can create problems with the entire conference. Along with causing massive levels of frustration for everyone, these types of issues can also take away valuable time from your attendees when they are forced to download client software that may not even work for them. Among the most common reasons that meeting attendees fail to join a conference include:

  • Computer locked down by corporate IT policies to prevent the installation of software
  • Computers blocked by proxy servers or firewalls
  • Meeting client software installation blocked by anti-spy and anti-virus software
  • Attendees attempting to join from platforms that are unsupported, such as UNIX, Linux, Mac, mobile devices, etc.
  • Computers missing proper Flash or Java Virtual Machine installation

Despite these challenges, it is possible to command 100 percent attendance. With RHUB Web Conferencing Servers, you can take advantage of Guaranteed Attendance across all platforms. This is because RHUB provides the first universal attendance web conferencing solution. This is accomplished by bypassing the roadblocks that typically prevent attendees from joining a conference.

First, meeting attendees are not required to download any type of software, Flash, Java Applet, or other type of software in order to attend the conference. This ensures that even if their corporate IT policy prevents downloading software, they can still join your conference.

Additionally, attendees are able to join your meetings and view your presentations provided they are able to view a Web 2.0 sight like Google Maps with a browser for the following platforms: Mac, Windows, Unix, Linux, iPad, iPhone, or Windows Mobile (with Opera). There are now worries that an unsupported platform will prevent your attendees from joining your meeting.

In fact, joining a meeting is as simple as clicking on or typing a URL. Within just a few seconds, your attendees will be able to join your meeting. The only thing that might prevent your attendees from joining would be if they have extremely slow Internet speeds.

Curious about how Guaranteed Attendance works? When an attendee joins your meeting, he or she will see the guaranteed attendance URL on the join-meeting page. From the URL, your attendee will be able to join your session from any platform and using any browser without the need to begin any download of any type.

Consequently, your participants are guaranteed to be able to attend using RHUB Web Conferencing Servers. In the event that your attendees do not join your RHUB Web Conferencing meetings, you can contact us for a refund of your current monthly subscription. It’s that simple.

Would you like to find out more and even give our RHUB Web Conferencing Servers a try? Contact us at 866-758-0984 or email us at sales@rhubcom.com to learn more about how you can get started.

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The Time to Increase Security Against Malware with RHUB Remote Support Servers Is Now

August 25th, 2014

Security breaches have become so common, they are increasingly part and parcel of the day’s headlines. While not all of the breaches have common links, one thing they can have in common is poor remote access security.

According to recent data releases, malicious hackers are now taking advantage of publicly available tools in order to specifically locate and identify businesses that utilize remote desktop applications. Remote desktop solutions such as Apple Remote Desktop, Microsoft’s Remote Desktop, Splashtop 2, Chrome Remote Desktop, LogMeIn, Pulseway, Join.Me, and others certainly provide a tremendous amount of efficiency and convenience when it comes to connecting to a computer via a remote location. Unfortunately, they can also serve as a gateway for hackers.

Once those applications have been identified, persons with malicious intent can attempt to force the login feature of the remote desktop solution. Once the suspect has gained access to what was previously a secure access account, it is possible to deploy a point-of-sale malware. As a result, the suspects are then able to remove consumer payment data using an encrypted POST request.

This dire situation has become increasingly common. Similar attacks have been seen in PoS malware campaign. Some studies now indicate that specifically targeting Remote Desktop Protocol through Bruteforce attacks is definitely on the rise.

In some instances, remote desktop access connections are provided for the purpose of allowing employees to gain access to their computer while working at home or from another remote location. Other remote access connections are established to allow outsourcers and IT administrators to manage and support desktops. Whatever the case may be, it has become crucial for such remote desktop connections to be secured. Since such connections often include critical admin-level permissions that can be exploited by hackers, securing those connections is of the utmost importance.

Some might argue that if an end-user is only using RDP for accessing a single desktop, there is no threat. This is not actually the case. Even in such a situation, it is possible for those credentials to be utilized for installed malware on the system. Once an individual desktop has been compromised, hackers can utilize that desktop to serve as a base for accessing other systems.

So, what can a business do to improve remote access security? The following guidelines can help:

  • Begin by configuring account lockout settings so that user accounts are locked after a specified period of time. Account lockout settings can also be configured so that the account is locked after a certain number of failed login attempts, thus preventing an unlimited number of unauthorized attempts via an automated attack such as with Bruteforce.
  • It is also a good idea to limit the number of users who are able to log in using RDP.
  • Firewalls, both hardware and software, should be used in order to restrict access to remote desktop listening ports.
  • Complex password parameters should be defined. Establishing an expiration time is also an excellent way to reduce the amount of time in which an attack can successfully occur.
  • The installation of a Remote Desktop Gateway is another way to restrict access.
  • Administrative privileges should be limited for users and applications.
  • Systems should be reviewed periodically for dormant and unknown users.

In situations in which remote access is used for technical support, security can be advanced by following a few additional guidelines:

  • Remote access tools should be consolidated so that all inside and external remote access can be managed and monitored.
  • Once a central remote access solution is implemented, the need to open listening ports no longer exists. By blocking opening listening ports, such as TCP 3389, it is possible to shut off that access point for hackers.
  • Two-factor authentication is imperative. Additionally, each individual should be issued unique login credentials. Vendors and IT teams all too frequently share logins in an effort to save money on the cost of licenses, but this serves to weaken 2FA, thus making it impossible to audit who is actually doing what on a system.
  • Along with limiting admin privileges for applications and users, it is also a good idea to restrict when and where users are able to remotely access the system.
  • Keep in mind that while reviewing the system for dormant and unknown users is a good first step, it is better to establish alerts for unexpected activity. For instance, you might set up an alert that will notify you when a login occurs on the weekend or overnight.

Being proactive is always better than responding after the fact. With a full audit trail capture of remote access activity, it is possible to establish a warning system before real damage can be done. Security is multi-layered and it is important to recognize that no single solution will provide all of the protection that you need from a potential data breach. By locking down the initial entry pathway even further, it is possible to significantly increase your chances of keeping hackers at bay.

Are you interested in learning more about how you can benefit from a more secure remote support? Contact us at 1-866-758-0984 or email us at sales@rhubcom.com

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Make Webinar Presentations to More People for Less with RHUB Web Conferencing Servers

August 25th, 2014

Did you know that you can conduct webinars on your own with up to 3,000 attendees? Were you aware that you can conduct such webinars for just a single one-time cost? Businesses are now increasingly looking for ways in which travel costs can be reduced while simultaneously reaching out to larger audiences in a global setting. Webinars provide the perfect solution and can be set up in just a few minutes. Furthermore, it is possible to set up a webinar without any support form IT while generating highly qualified marketing leads. With RHUB web conferencing servers, you can take advantage of the opportunity to make a presentation to literally hundreds of people from your PC or Mac. Those presentations can even be enhanced with HD video conferencing.

RHUB web conferencing servers allow you to quickly and easily manage your webinars, accept registrations online, retrieve those registrations and even integrate registration on your website by simply copying and pasting sample HTML code.

The steps below can help you to initiate a successful webinar registration in just a few minutes:

1. Begin by logging into your Web Conferencing Server management using your Turbomeeting Server address.

2. You will see three options displayed on the left menu. Those options are:

  • A User Registration Form with your server URL, which can be used by your attendees for registering for your webinar.
  • Webinar Management, which can be used as an option for retrieving webinars within a specified date range.
  • Sample Registration Page where you can create your own registration page.

Configuring your Webinar Registration

With the Configuration Webinar Registration, you can specify a headline for your webinar to serve as a welcome message that can be displayed to your attendees. You can also determine which fields will be required to be completed by attendees. For instance, if you want to require that attendees enter a phone number while registering for your webinar, you can do so. It is even possible to enter a customized field based on your requirements. A confirmation page following registration gives you the ability to utilize the default message, which can be edited, or you can direct attendees to your own URL after they have registered for your webinar.

You also have the ability to select an option that will display all of the upcoming webinars scheduled for the next several days. This allows your attendees to see all of the upcoming webinars when they are registering.

Simply click on the Submit button to configure your Webinar Registration in the way you would like it to appear to your attendees.

Management

With the Management option, you can have an opportunity to retrieve all of your webinars from a specified date range. You can also create a new webinar. This option allows you to send out invitations by email to all of your attendees.

As you can see, you have a wealth of options available for your webinar registration and management using RHUB web conferencing servers. To obtain additional information about creating and managing successful webinar registrations, contact us at 1-866-758-0984 or email us at sales@rhubcom.com

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Deploying RHUB for Classroom Use

August 21st, 2014

As students begin preparing to return to the classroom, many families and schools are now focusing on the ways in which to provide the best possible learning environment for students. Technological advancements have made it possible for students to attend virtual classrooms from practically anywhere in the world from practically any device. Web conferencing now plays a large role in providing rich learning environments via a remote setting for homeschooled students and distance learning.

There are now many services available that will allow instructors to conduct meetings for a monthly fee. Along with the cost-prohibitive monthly fee, most of these services offer significant limitations. In order to take advantage of the convenience offered by online educational classes, an appliance is required that will allow you to connect to your own network and conduct meetings whenever you like without the need to pay additional costs.

This is precisely where RHUB excels. TurboMeeting from RHUB offers a host of advantages and services that make it perfect for deploying for classroom use. In a live classroom environment, students typically raise their hands when they have a question. This same functionality is preserved with RHUB by allowing each attendee to raise their hands. It is also possible to raise hands via telephones by simply pressing *2. As a result, attendees are able to feel fully engaged in the lesson material and take advantage of the opportunity to ask for the clarification of material when something is not clear.

RHUB also provides the ability to stream desktop video with a high-speed Internet connection in real time at acceptable frames per second. There is no need for students to feel as though they are lagging behind. Materials can be presented in real time just as it would in a traditional classroom setting. Instructors are also able to share their computer audio with attendees.

A large HD viewer via webcam is also provided with RHUB. This means that you can use your HD webcam to present video in the size that is the same as your desktop. Video will be delivered by the system at photo level or even in true color with 100 percent accuracy. This option is ideal for instructors as it allows them to show their whiteboard to students. Doctors can also take advantage of this feature to show moving details with extremely high image quality. It should be noted that the frame rate is not as high as a regular webcam video. Thanks to the large size, this function focuses on image quality and details.

As technology continues to evolve, education will continue to change, as well. RHUB web conferencing servers have made it possible for educational institutions in all arenas to provide high quality instruction to students from around the world in real time and with incredible accuracy and clarity.

To learn more about how you can take advantage of RHUB for a classroom setting, visit http://www.rhubcom.com or call 1-866-758-0984 to learn more about RHUB, its cost effectiveness, and many features.

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What a Single Investment with RHUB Can Do for Your Business

August 21st, 2014

Web conferencing and real-time collaboration tools have come a long way in just the last few years and now offers individuals and businesses the opportunity to save money and operate more efficiently via a remote settings. Today, you have a number of options available when it comes to remote servers and web conferencing. The most common problems that many users encounter with the vast majority of web conferencing solutions today are their limitations and high costs. Most of the web conferencing solutions currently available require users to pay a monthly fee per named user and frequently do not provide a wide breadth of service for that ongoing fee.

RHUB has completely revolutionized the remote web server industry by offering a 6-in-1 solution for a single, one-time cost. With the RHUB 6-in-1 appliance, every department within your organization is able to benefit.

Sales/Marketing Department

With the webinar function, the sales and marketing department is able to take advantage of the opportunity to host remote sales presentations. This is not only a great way for your sales staff to function more efficiently, but also helps your organization to dramatically slash travel costs.

HR Department

Training can easily take up a significant amount of time and other resources. With the RHUB remote server appliance, the HR department can quickly and efficiently provide training to new employees coming on board. As a result, new employees can receive the training they need without the need to wait until the next training session is available. Staff in the HR department are able to ensure that employees are trained more efficiently and effectively.

IT Department

The unattended support option available through RHUB gives the IT department the opportunity to provide remote support to any desktop within your organization regardless of location. This function makes it possible to provide more immediate support, reduce downtime, and slash travel costs.

Engineering Department

Collaboration is the key to any effective engineering department. With RHUB, your engineering department is able to take advantage of interactive collaboration in a remote setting even when they are not able to be in the same location. In addition, meetings can be secure, controlling access, so that sensitive intellectual property can be discussed.

Finance Department

One of the most common reasons that many executives find it difficult to agree on a meeting time is due to schedule conflicts, particularly when the meeting requires traveling. Conduct an executive meeting via a remote online conference without the need to juggle disparate schedules. Again, if confidential financial information is being shared, the meeting can be secured.

Customer Support

Improve your organization’s customer support and customer satisfaction by providing remote support. Customers are assured of receiving more accurate assistance, thus reducing their downtime and improving their overall experience with your company.

Unless you need to remotely access a large number of PCs for unattended support, the TurboMeeting 6-in-1 web conferencing server is easily the best and most affordable choice. By providing the most functions and flexibility for your organization’s various collaboration requirements, RHUB can meet your needs today as well as tomorrow. For a one-time fee, your organization can be assured of a completely scalable solution.

Interested in learning more about the RHUB 6-in-1 solution? Visit http://www.rhubcom.com or call 1-866-758-0984.

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