Archive for August, 2014

Protect your Systems from Attacks by Using RHUB Remote Support Servers

August 11th, 2014

Recently, security researchers uncovered a global cybercriminal operation. Thousands of computers were compromised by the operation, which attempted to gain access into point-of-sale (POS) system through the use of brute-force techniques for guessing remote administration credentials.

The computers utilized in the attack were part of a botnet, which has been nicknamed BrutPOS. Believed to be active since at least February, the botnet works by scanning specific IP address ranges for systems accepting Remote Desktop Protocol connections.

When a Remote Desktop Protocol (RDP) service is identified by one of the computers, common user names and passwords are used by the malware in an attempt to log into that connection. In the event that the credentials are successful, the information is then transferred to command-and-control servers. At that point, attackers make a determination regarding whether the system is a POS terminal. If it is a point-of-sale terminal, a malware program is installed in in order to extract payment card details.

While it certainly seems as though RDP connection attacks are on the rise, they are not actually new. In fact, they have been going on for years. Originally developed by Microsoft, RDP is a type of proprietary protocol that allows users to benefit from a graphical interface to connect with other computers through a network connection. RDP was first designed to allow remote access on a LAN. Consequently, security issues can occur when support teams use RDP on the Internet for establishing connections with systems off the network. This is because such connections can often result in compromised security, including allowing default ports to be opened.

The real problem is that such ports can be extremely vulnerable and far too easy for hackers to identify. Login credentials are often frequently susceptible to such Brutforce POS attacks because such credentials are often shared. To make matters even worse, hackers can often gain access to an organization’s internal network when compromised workstations are connected to the internal network. Hacking RDP connections can prove to be quite profitable for hackers because they can gain control of your organization’s servers and then sell the relevant credentials for targeted systems as lucrative commodities in the cyber criminal underground. While RDP attacks may not be new, they do certainly appear to be on the rise.

In a litany of recent credit card breaches at businesses ranging from discount stores to restaurants, this most recent attack serves as yet one more example of how RDP connections can be targeted and even successfully compromised by hackers. This is precisely why we recommend the use of RHUB remote support servers for RDP as it allows IT administrators to continue using RDP in a safe and secure manner without any vulnerability to such malicious attacks.

If you are not yet a customer of RHUB, become one today and learn how you can protect your systems from attacks by hackers. Call us at 1-866-758-0984 or email us at sales@rhubcom.com for more information.

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LDAP Integration for User Authentication Provided by RHUB Web Conferencing Servers

August 8th, 2014

The Lightweight Directory Access Protocol (LDAP) refers to a set of open protocols that are used for accessing information that is centrally stored over a network. LDAP offers the primary benefit of consolidating information for an entire organization into a central repository that can be accessed quickly and efficiently. For instance, instead of managing user lists for individual groups within an organization, LDAP can be utilized as a central directory that can be accessed from any location on the network. Also, because Secure Sockets Layer (SSL) and Transport Layer Security (TSL) are supported by LDAP, confidential data can be protected.

Through the use of RHUB Web Conferencing Servers, it is possible for organizations to use their own application server for authenticating users, ensuring that all user authentications make their way through a single system.

LDAP offers such benefits as:

Enhanced Security- LDAP supports SASL, a crucial Internet standard that is responsible for allowing clients to choose specific authentication protocols. Additionally, LDAP supports TLS, thus encrypting all of the data that passed between the client and the server. This offers the benefit of protecting such information from possible security breaches.

Lightweight- LDAP is considered lightweight by many programmers because it carries fewer operations and is also more flexible and simplified in terms of custom requirements. Programmers are benefitted by the fact that they can implement and connect to multiple servers more easily.

A Single Directory- One of the most essential benefits of LDP is the fact that it provides users with the ability to make use of a single information directory containing user data. Additionally, it offers directory access from multiple services. For example, information directories can be used for web browsers, email, and other services. Time savings are also provided from a single central directory when used for multiple services.

Easy to Use-  LDAP is also known to be quite easy to use. Users can take advantage of the opportunity to add information to the directory as needed by the organization. Such information might include office location, telephone numbers, addresses, and other important data.

Additionally, LDAP is an excellent choice when an organization needs to store data long-term. It is also a great choice for leveraging data that is stored on a long-term basis. This is because LDAP is specifically designed to provide the ability to retrieve data quickly.

RHUB web conferencing servers can be easily integrated with your LDAP servers including Active Directory servers for the purposes of user authentication. All that is required is simply completing a single form and everything is handled. RHUB web conferencing servers continue to make strides in providing users with the ability to accomplish more in a more secure and reliable environment while remaining protected from potential external threats. The integration of RHUB web conferencing servers with LDAP integration represents one more example of such progress.

If you would like to know more about LDAP integration using RHUB, call us at 1-866-758-0984 or visit our website: http://www.rhubcom.com/v4/web_conferencing/integration.html#ldap

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Remote Support and Web Conferencing iOS App Offers Same Level of Functionality

August 1st, 2014

 

With the iPhone and iPad becoming more mainstream, they have also increasingly become a topic of hot conversation at RHUB. It seems that everyone today has an app for everything. The idea of developing a RHUB app for the iPad has always been appealing. Even so, we were cautious about moving forward with the release of an app because we did not want to rush into throwing out a hastily developed piece of technology that would not really allow our users to do to do everything that they needed to be able to do.

RHUB has become known as a feature-rich solution that provides our customers with in-depth functionality and support tools. We are quite proud of our competitiveness and the fact that we are the only product on the market that can provide that level of robust functionality. In the process of developing an app, we wanted to ensure that we did not offer anything less than the best when it came to remote support and web conferencing from the iPad. We believe that this is precisely what we were able to do with our app.

The RHUB iPad app gives businesses almost all of the same functionality as they are able to enjoy when providing remote support or conducting online meetings from a laptop or desktop. In fact, the RHUB iPad console extends far beyond the capability of basic remote access or online meeting app. With our robust app, users can join or even host meetings from anywhere and at any time with their iPhones or iPads. This makes the app tremendously beneficial for frequent travelers as well as anyone else who does not want to be tied down to a laptop or computer while hosting or joining meetings. The app makes it possible for users to maintain complete flexibility.

Available from the Apple App Store, TurboMeeting iOS app for iPhone and iPad provides users with a wealth of robust capabilities, including:

  • Join meetings and be able to be heard and hear others through VoIP. Users can also participate in chat or polls as well as become a controller with the app.
  • Begin a remote support session with the iPad or iPhone controlling another Mac computer or Windows PC.
  • Host interactive webinars or meetings

As the world becomes increasingly mobile, it has also become more important for our users to be able to accomplish more from their mobile devices. By providing our customers with the same level of functionality on mobile devices that is available from a laptop or computer, we are continuing to improve the level of support that we are able to provide to our valued customers. While mobile technology may well continue to evolve and develop in the future, RHUB will be there to meet those developments and provide the same unparalleled functionality, mobility, and flexibility.

To learn more about the RHUB iOS app, contact us at 1-866-758-0984 or email us at sales@rhubcom.com

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