Archive for January, 2015

The Pros and Cons of Browser-Based Collaboration

January 14th, 2015

The Pros and Cons of Browser-Based Collaboration

Recently, there has been a tremendous amount of buzz regarding browser-based collaboration systems. The promises offered by browser-based collaboration can certainly be compelling. As a result, there has naturally been a ground swell of activity created around this technology. This has proven to be particularly true given the new capabilities for multimedia communications offered by HTML 5-based browsers, such as WebRTC. With this type of technology, it is possible for users to make both voice and video calls within the browser without the need for the plug-ins required by services such as Google Hangouts and Skype.

While such technology may seem new, RHUB has supported a browser-based model for more than seven years. During that time, RHUB has gained a great deal of experience as a pioneer with this approach. Even before HTML 5 was made available as a browser technology, RHUB invested in ensuring that HTML 4 was an effective meeting platform. Additionally, RHUB recognized early on the limitations of Flash and developed a capability that would make it possible to work with or without Flash.


The Advantages of Browser-Based Solutions

As previously mentioned, the advantages offered by a browser-based solution can be compelling, including:

  • No Download Necessary- By using the built-in browser engines, screen sharing is supported without the need for the attendee to download client software. This can be a great advantage for attendees with download restrictions.
  • Easy and Quick to Join- By joining with a browser, all the attendee needs to do is point the browser to the meeting server and then log into the meeting. This usually only takes about 10 seconds.
  • Platform Independent- Any compatible browser is able to join the meeting.
  • Audio and Video Supported- HTML 5 makes it possible to support audio and video using the facilities within the browser.

 

The Disadvantages of Browser-Based Solutions

Certainly, the list of advantages associated with HTML 5-based browsers is impressive. But, with those advantages, there are also some potential drawbacks. Just a few of the issues we have discovered over the years that could impact these advantages include:

  • Browser Compatibility- Although every browser is supposed to be HTML 4 or HTML 5 compatible, we have found that this is not always the case. Variances in browser implementation can affect compatibility. As different versions usually have differing levels of compatibility, this can create problems. If a version is compatible with screen sharing and video algorithms, but is not compatible with audio, the meeting could be affected.
  • Connectivity-  Real-time collaboration, particularly when it comes to audio, relies on a high-quality Internet connection. Browsers are inherently asynchronous. As a result, they simply are not designed to maintain a connection with the server. This can result in intermittent performance in some instances. Additionally, browser-based meetings conducted over WiFi tend to suffer from drops in the WiFi connection. This can result in a choppy experience for the meeting participant.
  • Platform Dependency- While there is the promise of platform independence, the browser on that platform must be compatible. This means, for instance, that if Safari does not support the latest features that Chrome supports, users on Safari could experience issues. In the case of WebRTC, this can become even more complicated. While it is currently supported by Firefox, Opera and Chrome, it does not yet have the support of IE. Furthermore, while Microsoft has announced that it does have plans to support WebRTC, there has been no such announcement forthcoming from Apple’s Safari.
  • Keeping up with the Jones”- In order to be truly platform independent, the host must use a version of the system that is compatible for all popular browsers. Furthermore, the developers of those browsers must make sure that the features are in sync with one another. The reality is that this is not often the case. Mozilla is not likely to be concerned about the features that IE is planning to release.

Are you interested in learning more about the advantages offered by RHUB? If so, call us today at 866-758-0984 or email us at sales@rhubcom.com for a quick demo.

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How RHUB Helped AltaPointe Health Systems Support Multiple Locations

January 13th, 2015

AltaPointe Health Systems is a company providing high quality behavioral health services that are focused on promotion of recovery and wellness. They are offering their services in several counties in Alabama and it seems that their business is expanding more and more. AltaPointe was founded about 60 years ago and today they are the largest regional community behavioral health provider in Alabama. They currently have a staff of 1.100 clinical and non-clinical members. One of the main reasons why AltaPointe is so popular and why the number of people using their service is constantly increasing is the fact that they are following the latest trends in both medicine and technology.

As mentioned before, AltaPointe operates in several counties in Alabama so it is no surprise why they have multiple sites. All these sites need IT support. They have tried using Virtual Private Networks but it turned out that this solution won’t work because it was working very slowly. The reason behind that were certain bandwidth problems. Besides the need for remote support, they needed desktop sharing and web conferencing in order to conduct efficient training sessions. Since this is a large company that constantly hires new employees they need a lot of staff training and these personnel usually comes from different remote locations. This was a really costly activity because they were losing both time and money for travel reimbursement.

All these things have changed once AltaPointe Health purchased a RHUB TM500 Real-Time Collaboration Hub. This RHUB product comes with five meeting rooms and support for 20 users. The TM500 component can conduct multiple, concurrent training and remote support sessions. TurboMeeting allows remote support and web conferencing. Thanks to the appliance of TurboMeeting the staff at AltaPointe had the chance to engage in remote support activities that are not different from those they had for web browsing. All the problems they had with the VPN solution including bandwidth problems were gone. Establishing remote connections was flawless and they didn’t waste time on reconnections or lost connections. The only thing an attendee needs is ID information and link. Once they fill this information they will be connected in the same moment.

Of course, one of the biggest benefits of RHUB TM500 Real-Time Collaboration Hub for AltaPointe can be seen in the training costs. The training cost was significantly reduced. New employees didn’t have to lose time by traveling to a certain location where they can get proper training. The company on the other hand didn’t have to pay for travel reimbursement. This means that thanks to RHUB they were able to increase productivity and efficiency too. Since the server supports presence of many attendees at once the training process runs quickly and without any delays. It is no wonder why all of their remote sites use TurboMeeting appliance. The remote support and web conferencing are working all the time. The installation process was fast and went without any problems. On top of that, the software is constantly upgraded for even better performance.

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Benefits From Monitoring Employees` Desktops By Using RHUB And Proper Way Of Doing It

January 8th, 2015

Monitoring employees` desktop computer activities has been an often practice in many companies. There are some positive reasons why to do it, as the Internet access brings many risks that can potentially harm the companies. Some researches show that almost eighty percent of the employees use their work computers for personal and private reasons. If it is done occasionally, it cannot harm the company but if it as an often practice then the workers may become less productive. It also can lead to losing some sensitive work related information, or catching dangerous viruses that can damage the computer and its data.

RHUB is a good way to observe your employees, and to record and control all of your employees’ activity on their computers. This way you will prevent potential damage of losing sensitive and confidential information. With RHUB you can even monitor your children`s activity on the computers.

Monitoring your employees` desktops is beneficial as it ensures that your employees are not putting the company at big risk by viewing or downloading questionable files. Also, by monitoring the activities you can protect your company from hacker attacks and stealing of personal information. Hackers usually attack the networks of the companies, seeking personal information and financial data. If you monitor the computer activity, you can prevent or reduce the risk of the network attacks.

By monitoring the computer activity of your employee you can also see whether he does something that may sabotage your company. If you suspect that he is a problematical person or does not act well on his workplace, then by monitoring his activity you can possibly prevent loss of confidential information. You will also prevent cyber attacks, and will collect information about the degree of the risk your company is being exposed to. By collecting this information, you can create risk management system that will act accordingly in the future.

RHUB efficiently monitors employees` desktops and you can easily control and record the activity of your workers. How does RHUB work? You just log in to an employee computer as an administrator user. After that you should install the TurboMeeting client and schedule a meeting by a remote access. Check the “computer” field and name it like your employee, then log out. From that moment on, you can easily monitor, control and record the activity on that particular computer at any time and from any location that has an internet access.

The ID and password are making sure that the security is at the highest level. If you make an appointment for an internal meeting by checking “only people from my network”, the security will be further raised by the firewall. This will block anyone from outside the firewall to access the computer.

No matter what industry does your company belong, you should always invest and make sure that the online security is at the highest level. By using RHUB and taking the advantages that it provides, you can ensure your employees` productivity and limit the risks for your company.

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3 Reasons Web Conferencing Allows For Productivity In Meetings

January 6th, 2015

A web conference is a type of conference meeting that takes place over the internet (that’s why it is sometimes called internet conference). They are used for holding meetings with coworkers or customers regardless of their location.

Two decades ago it was impossible to hold a conference meeting without all participants being present in the same room. Thanks to the advance in technology this is not only possible but it is already practiced by hundreds of companies from all over the world. Web conference service is a term used to describe a hosted application. This type of conferencing has literally made a small revolution in the field of customer service, sales, technical support and overall interpersonal communications.

There are many benefits of using web conferencing. For example, many companies are using it as an easy way to conduct employee training. Some other companies are focused on using web conferencing as a tool that improves their relations with the customers. This means that in some cases the support teams from one company can access the client’s computer and fix the problem remotely. Of course, web conferencing can save a lot of money too. You will be able to host a travel-free meeting at any time you want.

Finally, web conferencing increases productivity in meetings. Increased productivity is one of the main goals of every company in the world, so it is no surprise why more and more companies choose web conferencing as a great tool that can increase productivity and on top of that – reduce costs. The following is a shortlist of reasons allows for productivity in meetings.

1. The opportunity to select the right people for the meeting

Many business experts have confirmed that one of the main reasons for meetings that are ineffective and sometimes completely unproductive is the fact that there are many people who don’t need to be at that particular meeting. In other words, instead of inviting the right people, hosts invite the wrong ones. If you have wrong people at the meeting, this meeting will most likely end without saying the right things and without proper and fruitful discussion. In case we are talking about physical conference, this conference will probably mean a waste of money too. One of the best things about web conferencing is that you can send invitations and topics before the internet meeting starts and you will have a clear view of who will be present. Even if some people who join the meeting are not interested in the topic they can leave the meeting without any problems and without causing distractions.

2. Being dedicated to a plan

It is sometimes difficult for business owners / leaders to dedicate the meeting to the agenda they had before the meeting started. This problem can be increased in cases when customers and clients are based in remote locations or live in different time zones. Web conferencing is a great solution for situations like these, because business presenters can stick to their agenda by using precise and short spreadsheets and PowerPoint presentations.

3. Chance for a face-to-face meeting

As we have mentioned before web conferencing allows face-to-face communication between employees and this is something that can boost everyone’s morale and improve camaraderie too which eventually leads to greater productivity.

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3 Main Features To RHUB Web Conferencing Solutions

January 1st, 2015

RHUB Communications Inc. is one of the most popular web conferencing and videoconferencing systems in the world. They are offering different types of conferencing solutions. The RHUB server is known for its flexibility and outstanding value and it is characterized by 6 real time collaborations and applications in one server – web conferencing, webinars, remote access, remote support, audio conferencing and video conferencing. One of the main reasons why RHUB is so popular is the fact that users can start their webinar or interactive meeting with only few clicks. The interface is user friendly and even those who don’t have experience in this field will understand how this server works in a matter of minutes. In addition, they can always use the guide provided by RHUB. As we have mentioned before RHUB 6-in-1 server comes with many features and each of the applications has independent features. We will now focus on the 3 main features to RHUB Web Conferencing solutions.

1. RHUB doesn’t require any kind of software

There are many web conferencing solutions which require downloading special software in order to watch the webinar/seminar. This is not the case with RHUB web conferencing solution. If you have made a plan and prepared a seminar you should start it. Your invited attendees can join your seminar in a matter of seconds. They don’t need to download any kind of software if they want to participate on the seminar. What makes RHUB even better is that attendees can use any platform to join the seminar – PC, Mac, Unix, Linux, iPhone or iPad. They will get full access to all the features no matter what platform they use. In other words, this means a guaranteed attendance.

2. RHUB allows hosts to collect emails

One of the main reasons why people decide to host free seminars is the chance to build a list of potential clients/customers. In this way they can significantly improve their brand’s awareness and eventually increase sales. With the help of RHUB, the host of the meeting can (they don’t have to) require information from attendees before they join the meeting. Of course, by information we mean email. Once the host requests a meeting report they will get the email addresses of all attendees. Those who know how to use an email list in the right way will certainly find this feature very useful.

3. Privacy protection

Web conferencing through RHUB is known for another thing – safety and security. The creators of this server have implemented the latest technology in this field. But what makes RHUB server even better is the real-time privacy protection feature. In case an application accidentally opens over the application that is shared at that moment the meeting session will be paused until the host removes it from the area that is visible to the attendees. This is an excellent protection in cases of such accidents or even in cases of viruses and malware.

Remember that these are only some of the features that RHUB Web Conferencing has to offer.

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