Archive for April, 2015

R-HUB Remote Support Servers Can Help You to Benefit from Global Enterprise

April 23rd, 2015

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While your enterprise remote support operations might be working wonderfully at the local level, and perhaps even at the regional level, how can you be certain you are delivering the same best-in-class level of support when the sun goes down in your corner of the world? Delivering superior quality support across multiple time zones and even across the world can be a challenge without the right solutions in place. In such situations, you must ask yourself, whether your enterprise can follow the rising of the sun with your support operations? Below are a few challenges you must consider:

High Availability
Consider whether you have the right support infrastructure in place to always be able to serve your remote employees or customers across the globe? It is vital that you seek out solutions that will provide high system redundancy, the ability to place support infrastructure close to end customers in a strategic manner, and also provide support session load balancing in order to provide an exceptional support experience. Without the ability to ensure that you are always available when your employees and customers need you, your enterprise could be at risk for serious vulnerabilities. With the right support infrastructure in place, you can help to mitigate those risks while ensuring you provide everyone who relies on you with the support they need.

High Scalability
Are you able to quip support technicians with the right tools to help your remote employees and customers around the globe quickly? In today’s highly competitive business world, it is imperative that you be able to move rapidly. By seeking out solutions that provide concurrent support license models and optimize license use through pooling across multiple regions, you will be able to benefit from a highly scalable model that suits your business needs. This is a much more cost-effective and efficient model that makes it possible for you to expand your operations without worrying about being hampered by unwieldy and expensive user agreements.

Centralized Management
Are you able to coordinate all of your remote support operations from a single location? In today’s increasingly global economy, you must be able to provide global operations from anywhere in the world. Consider a support solution that offers a multi-appliance management console and centralized support performance reporting capabilities to ensure that you are able to provide the same level of management and support regardless of where you may be located. This type of integration will make it much easier for you to operate your enterprise globally and perform in a far more competitive manner, which can be beneficial for enterprises of all sizes, but especially those experiencing high levels of growth.

Implementing an effective global enterprise support system requires that you take a number of factors into consideration. Regardless of where you may be at the moment in your enterprise, R-HUB is here to help. Contact us at 1-866-758-0984 or email us at sales@rhubcom.com to obtain more information about R-HUB remote support products.

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The Top 5 Advantages of Hosted VoIP Compared to PBX

April 22nd, 2015

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While the telecom industry is continually evolving, all signs now point to hosted VoIP being the wave of the future. In addition to the POTS network going offline soon, there are also many other key advantages that hosted VoIP offers over traditional PBX phone systems. Below are the five biggest advantages to using hosted VoIP:

Cost
Hosted VoIP offers a much lower upfront cost compared to a traditional PBX system. This is largely due to the fact that VoIP does not require expensive cards for each feature and group of phone lines. In fact, the only upfront costs associated with VoIP is related to the actual phones that your business will use. Typically, this will save you thousands of dollars; funds that you can reinvest in your organization.

Scalability
With hosted VoIP, you can take advantage of extreme scalability. VoIP grows very easily with your organization. When you need to expand and procure additional phone lines, all you need to do is purchase another phone and add a line to your bill. There is no need to worry about whether your PBX cards are able to handle another line or if you will be required to purchase another expensive card in order to handle it. This helps you to save money and time while growing at the speed that is best for you.

Online Management
Due to the fact that hosted VoIP is an Internet-based product, it can be managed easily through an online portal. This means that you can benefit from the ability to change your voicemail and set up call forwarding when you are not in the office. You can even edit the information that is associated with each of your phone lines. Such an online portal can be accessed securely from any location, meaning it can travel with you.

Direct Inward Dialing (DID)
DID is easily one of the coolest features offered by VoIP. In addition to everyone in your organization being able to be reached through the attendant at an extension, DID also provides each person with a unique number that can be dialed at his or her desk. This highly beneficial feature comes standard with every VoIP system and can prove to be invaluable for sales representatives, while also making the Find Me Follow Me feature work even better.

Unified Messaging
With unified messaging, you can also use the Internet to its full advantage. With this feature, audio files of any new voicemails you receive can be sent to you in an email. If you need to work offsite but still want to be able to check your voicemail from any location, this feature can prove to be incredibly valuable and convenient.

These are just a few of the many benefits you can enjoy with hosted VoIP compared to a traditional PBX-based phone system. If you would like to learn more about how a hosted VoIP system can assist your business, please contact us at 1-866-758-0984 or email us at sales@rhubcom.com

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How Can Remote Monitoring Improve your Business?

April 20th, 2015

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For an IT admin, it can feel as though you are constantly trying to put out fires and there simply is not enough time to do it all. Once you have finally restored Paul’s data that he thought he had lost forever, Laura calls and says she’s going to smash the printer with a baseball bat because it won’t work. Somewhere else in the building, someone is shopping online during their break and at the same time downloading a malicious file, thus putting the entire IT security at risk without knowing it.

And, the only person who can solve all of these problems is the IT admin. Unfortunately, admins are often underappreciated while they work to ensure a stable IT environment for everyone. In many ways, the IT admin is the backbone of the entire company. Yet, the response they often receive is as if they are the root of all evil.

Most employees will wait until the last minute to call an admin in the hopes that they can fix the problem on their own. As a result, some time has usually passed since something went wrong and in the meanwhile, they have typically only managed to make the problem worse. This puts productivity at risk.

With R-HUB’s remote monitoring, it is possible to significantly improve the process while also reducing the amount your organization spends on IT administration.

Proactive vs. Reactive IT Administration

In most instances, there are indications that something is about to break or fail. Most employees will never notice those signs, however. As a result, the admin has no other choice but to take action after harm has already been done, provided that he or she is even alerted by the user that a problem exists. Having a remote monitoring solution in place makes it possible to actually predict such events before they occur. For instance, disks that are about to fail will usually begin reporting S.M.A.R.T. errors. With remote monitoring, it is easy to pick up on an indication like thus, thus making it possible for admins to back up data and avoid the unnecessary loss of data.

A system with peak memory and CPU usage will crash sooner rather than later. Usage that continually exceeds healthy thresholds signals admins that action is necessary. Remote monitoring helps to streamline IT administration in as much as it is not necessary to wait until something fails. Consequently, the role of admins becomes proactive and ceases to be reactive.

Time Efficiency

It is possible to prevent critical errors before they even occur. While, there might still be a minor bump in terms of work productivity, it is far less compared to the amount of time it takes to repair a crashed system. By combining remote monitoring and remote control, time efficiency is brought to an entirely new level. In fact, some computer issues can be resolved by simply clicking here and there.

Saving Costs: Putting More Money in Your Pocket

When justifying new solutions, saving costs is always a valid argument. In terms of remote monitoring, that is particularly appropriate. The automation and streamlining of processes makes it possible to increase the reaction time of admins while also placing their preventive actions before systems might eventually fail. Furthermore, taking measures to reduce or even eliminate threats and risks make it possible to prevent critical errors from occurring that could prove to be costly in terms of money or time.

Providing admins with the ability to manage their IT infrastructure remotely helps to reduce transit time within the office, between various buildings, locations, or even countries. Such an overall increase in IT management efficiency can be viewed as the primary driver in the reduction of costs: An increase in efficiency in administrative processes that helps to reduce the critical time required to fix and restore. At the same time, this can reduce the period of disruption, consequently raising productivity in administered departments.

With remote monitoring, it is possible to prevent data from being lost in the first place, as an IT admin is able to take preventive measures such as performing a backup and replace a disk in advance. Printing problems could be avoided by monitoring the processes necessary to recognize a print job and repairing it remotely when it stops working.

Try R-HUB’s remote support server remote monitoring for free and experience the benefits of having a single combined solution for remote control and remote monitoring. Contact us at 1-866-758-0984 or email us at sales@rhubcom.com for more details.

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Use R-HUB Web Conferencing Servers to Plan Your Next Party Online

April 17th, 2015

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Web conferencing offers a powerful online meeting solution. Frequently used by Fortune 500 companies, web conferencing makes it possible for organizations to collaborate without the need to meet face-to-face. This is a benefit that has proven to be particularly important in an increasingly global business environment. With web conferencing, organizations can meet with prospective clients, conduct training, and hold in-house meetings even when the relevant parties are scattered around the world.

While this may be among the most common ways to use such tools, web conferencing also provides a number of other functions beyond the normal day-to-day business activities.

Wedding Planning with Web Conferencing
One example of other ways in which web conferencing can be used is as an event planning tool. For instance, web conferencing can be used to plan everything from weddings to holiday parties to family reunions. The same tools that make web conferencing a must have for companies, also make it an easy way to plan your next event.

Web conferencing can prove to be an excellent tool for planning a wedding because of the many document-sharing features offered. For instance, with this feature, you can upload seating plans, invitation, menus, and much more so that everyone involved in the planning of your wedding can see everything in person. You can also leverage the benefit of fun, colorful annotation tools that allow you to highlight various elements. You can even bring new ideas into the chat box.

Planning Holiday Parties Using Web Conferencing
Such tools can also be great for planning holiday parties and other events using the video chat feature. With this feature, everyone can get together using their webcams and even share their thoughts without the need to be in the same place at the same time. All of this can be accomplished from any computer that has a microphone and a webcam. As a result, everyone is able to provide input into the event planning process.

Planning Family Events with Web Conferencing
Need to plan a summer picnic or a family reunion? Web conferencing gives you the ability to do so easily. Use the document sharing feature to upload a calendar to discuss which dates will work best for everyone. In addition, you can even add a survey that allows friends and family members to provide feedback. For instance, suppose you are considering including certain events, such as genealogy workshops to your family reunion, or want to solicit feedback from everyone regarding events they would like to have included. Using a survey is a fast and efficient way to collect information from everyone regarding their preferences.

These are just a few of the ways in which you can take advantage of web conferencing outside of the traditional work environment in order to make event planning easier and more efficient.

If you would like to receive a free demo of our web conferencing product, R-HUB Web Conferencing Servers, call us at 1-866-758-0984 or email us at sales@rhubcom.com

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The Importance of Multi Party Video Calling to Bridge Communication Gaps

April 14th, 2015

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Now more so than ever before, businesses are increasingly disparately located. Organizations might have several offices located around the country and even around the world. Employees could potentially work from home or could take advantage of flexible work hours. Even traditional 9-5 employees must commute to the office on a daily basis. There are numerous benefits to a globally diverse workforce, including the elimination of geographical limitations when employing the best talent in the industry. Even so, this new way of working can present connectivity and communication challenges.

Connecting Via Multi-Party Video Calls

Advances in desktop video conferencing technology have ensured that colleagues no longer need to share the same physical space in order to achieve effective communication. Below are just a few of the ways in which multi party desktop video conferencing is bridging the communication gap.

Improved Trust- Feeling as though you know your colleagues and are able to trust them is a vital element in any working relationship. However, when you are not working within the same physical space as your colleagues, this can prove to be a challenge. By deploying desktop video conferencing, you can actually see your colleagues’ voices and facial expressions. As a result, you can feel as though you are in the same room as your colleagues even if you are, in fact, hundreds or even thousands of miles away.

Increased Productivity- Connecting with colleagues via wok PCs, tablet and mobile devices is not only an effective method for collaborating during meetings when it might not otherwise be possible, but this process can also improve work productivity significantly. Saving travel time and taking advantage of the ability to connect wherever and whenever is most convenient ensures that you are able to leverage time resources in order to complete more important tasks. As a result, everyone within your organization is able to work far more productively and accomplish more, preventing burnout among employees and driving a more profitable bottom line for your business.

On-the-Move Communication- The fact that we all have busy lives cannot be denied. Desktop video conferencing solutions ensure that multiple parties are able to participate in a conference call even if they are actually on the move at the same time. There is no need to sync schedules or clear calendars. New desktop video conferencing technology can be utilized by tablet and mobile devices, ensuring that whether an employee is on a mobile device while commuting to work, is out of town, or at the office, they can still be present and attend virtual meetings.

Using R-HUB HD Desktop Video Conferencing

R-HUB Desktop Video Conferencing offers an effective multi-party video calling solution that allows for quality real-time collaboration and communication. If you are interested in how you can bridge the communication gaps within your organization, contact us today at 866-758-0984 or email us at sales@rhubcom.com to try R-HUB Desktop Video Conferencing for yourself and learn what a difference it can make in your company’s productivity.

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