Archive for May, 2015

Whiteboard Tools within a Remote Support Session

May 12th, 2015

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Using R-HUB remote support servers to provide remote support to everyone from colleagues and customers to friends and family can be great. Sometimes; however, the person receiving support might prefer that you only be able to observe his or her screen rather than being able to take complete remote control of their system. In this type of situation, the new whiteboard for remote control sessions in R-HUB can come in quite handy.

Show Them How To Do It, Without Doing It For Them

By using the whiteboard tools within the remote control session, you can guide the end-users by typing, sketching, or even using comment bubbles or highlighting specific areas of their screen. All of this can be accomplished without having access to the mouse or keyboard on their system. This provides the end-user with peace of mind in knowing that you do not have the ability to modify anything on their system. At the same time, you can assist them in a productive manner. Additionally, with R-HUB’s improved audio quality, you will be able to talk them through what they need to do as you are sketching or making notes, making this rather tricky support scenario much easier. This can help to eliminate a tremendous amount of confusion while helping to improve the training process in any organization.

Teaching Mom (or Grandma) to Fish

We are all likely familiar with the proverb “give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.” This is often true with IT support, whether you are providing that support to friends, family members, or colleagues.

Suppose you’re remotely helping your mom or grandmother for the umpteenth time with something on her computer. Rather than trying to fix the issue yourself, with the whiteboard tools found in R-HUB remote support servers, you can show her how to do it yourself. She can then save a PNG image of the whiteboard session as a reminder of the steps that need to be taken the next time the same problem arises.

Boosting Productivity in the IT Department

IT support personnel often feel as though they are being forced to put out on fire after another. To make matters even worse, there are often simply not enough resources and support personnel to go around to handle all of the many IT problems that can pop up in a single company. By eliminating the need to travel from one location or even one department to another, IT support personnel gain the ability to fix problems much faster, thus providing support to more colleagues in a shorter time frame. Over time, this can help to save the company a tremendous amount of resources while also boosting productivity.

The new whiteboard feature in remote control works on both PC and Mac. Give it a try today. Call us on 866-758-0984 or email us at sales@rhubcom.com for a quick demo.

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The Real Business Benefits of R-HUB Desktop Video Conferencing

May 11th, 2015

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There’s a good chance that you found this blog post while researching desktop video conferencing solutions. That also means that chances are good that you are already familiar with the technology’s general selling points, such as:

  • Speed- Desktop video conferencing makes it possible for you to interact with key decision makers and colleagues instantly, regardless of how geographically dispersed you may be.
  • Efficiency- By improving the quality of communication, particularly when it comes to email and phone calls, desktop video conferencing improves a company’s efficiency. In turn, this ensures that projects are completed faster and products are delivered to market sooner.
  • Convenience- Due to the fact that desktop video conferencing is able to perfectly replicate face-to-face communication, meetings can occur at any time and any location without the time requirements of travel.
  • Affordability- By reducing and even eliminating the need for travel, desktop video conferencing helps your company to save money while improving your bottom line.

While each of these points is true, you may still be asking yourself what does all of that mean in the real world? Furthermore, if you are advocating the adoption of a desktop video conferencing solution at your company, or if you’re a decision maker and you’re still on the fence about whether you should go ahead with a purchase, then you’re likely looking for something more tangible in terms of benefits.

So, how do actual companies utilize desktop video conferencing system they have installed, and what kind of results are they seeing? Let’s take a look.

Among the most popular applications for desktop video conferencing are management meetings, sales and marketing meetings, manufacturing or production, engineering, and training.

Management Meetings
Desktop video conferencing makes it fast and easy to hold board meetings, investor meetings, and even “town hall” style meetings without the time and expense involved in traveling to a central location. This is because meetings can be recorded and viewed at a later date.

Sales
From training new sales staff to interacting with clients to closing deals faster than was previously possible, desktop video conferencing is of tremendous value to the modern sales team.

Marketing
At its very core, marketing serves as method for effectively communicating a product’s value. Also, because somewhere around 90 percent of communication is actually non-verbal, the visual aspect of desktop video conferencing is incredibly valuable to marketing departments.

Engineering/Manufacturing/Production
Because products are usually designed, marketed, and manufactured at different sites, the introduction of desktop video can streamline a process that otherwise has a tremendous amount of room for miscommunication and costly errors.

Training
Because desktop video conferencing allows employees to be trained without requiring them to travel to your company’s central HQ, it allows organizations to train them quicker and more efficiently than ever before.

Although these are the most popular benefits, they are just the beginning. From human resources to legal to finance, the applications for desktop video conferencing are practically endless.

Are you interested in trying out a desktop video conferencing service? If so, contact us today at 866-758-0984 or email us at sales@rhubcom.com

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Enterprise Desktop Video Conferencing Impacts Major Industries

May 5th, 2015

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Desktop video conferencing is rapidly on the rise. Businesses are now increasingly understanding the tremendous power offered by enterprise desktop video conferencing, and now this technology is no longer viewed as something that is simply nice to have but has become a vital element of any organization.

Today’s increasingly disparate workforces often experience struggles with the ability to find time to connect and collaborate in a face-to-face manner. With businesses increasingly located around the far flung corners of the globe, face-to-face collaboration often means juggling schedules and dealing with exorbitant travel costs. Even so, with advanced desktop video conferencing solutions, such as those offered by R-HUB web conferencing servers, employers are now able to ensure that employees are able to connect with one another regardless of their location. Businesses can also leverage web conferencing to meet with clients from around the world, a tremendous advantage in today’s growing global economy. At one time, proximity was the most vital element for connectivity, but times have changed. Today, the most important factor for connectivity is technology.

Why Are Major Industries Using Desktop Video Conferencing Technology?
Beyond enhanced communication and collaboration, many factors that promote the increased use of enterprise desktop video conferencing across major industries.

Growth of Tablets  –  In recent years, the growth of tablet device sales has reached astronomical proportions. Not only are consumers using tablets for personal use, but also an increasing number of businesses are now using iPads and other tablet devices in the office in a variety of different industries. The crisp image resolution and portability offered by tablet devices lends itself quite well for such tablets being used to participate in web conferences. As a result, tablets are now contributing to the growth of virtual conferencing.

Popularity of Video Content – Today, we live in an online world that is increasingly content driven. The simple fact is that people love to watch videos and tend to prefer video content over text. As we live in a visual culture, video conferencing has made it possible for people to communicate with colleagues and clients via the medium they prefer the most—video.

Connecting Via the Cloud – Now that an increasing number of organizations are using cloud solutions for managing business networks, it has become more possible than ever for employees to connect with work and colleagues using any device. The availability of such technology has also resulted in an increase in the use of enterprise desktop video conferencing within business. This is primarily because employees prefer the option of being able to participate in conferences via their iPad, Android phone, or even work PC.

R-HUB Desktop Video Conferencing Solutions
If you have not yet implemented a desktop video conferencing solution in your workforce, there is certainly no time like the present. Call us at 1-866-758-0984 or email us at sales@rhubcom.com to learn more about web conferencing and sign up for a free trial to experience the power of desktop video conferencing for yourself.

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On-the-Go IT Support Made Easy with R-HUB’s iOS Remote Support App

May 4th, 2015

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In the past, IT support technicians typically had no choice but to pack up their tools and travel to the site of whatever problem needed to be diagnosed and repaired. This could prove to be quite time-consuming in situations in which an IT support tech needed to provide support to sites in disparate locations. Today, that is no longer an issue, as it has become possible for IT support technicians to deliver support to their customers quickly and easily directly from their iOS mobile devices. In fact, R-HUB’s remote support app for iOS serves as a universal application that gives you with the ability to provide support from your iPhone as well as your iPad. As a result, you can instantly connect to remote computers to solve technical issues on the go.

From laptops to tablets to smartphones, mobile devices have increasingly become a necessity to businesses in all sectors and industries. They are now simply tools we cannot live without. With R-HUB Remote Support, you and your support technicians are able to provide support to everything from Macs to PCs. Consequently, you and your users can benefit from the agility and freedom to work from home or even on the road while maintaining a strong support connection at all times. This can help to save a tremendous amount of time as well as resources.

Customers utilizing R-HUB Remote Support app only need to download the free R-HUB (Remote Support) app from the App Store. R-HUB for iOS provides you with the freedom to deliver support from any location at any time. This means you never have to be worried about being tied down to one location. At the same time, you can also deliver more support to more employees. For support technicians who feel as though they are constantly trying to put out fires, this can prove to be a tremendous timesaving advantage. You are able to support your customers 24/7 when and where they need help.

Why Should I Try the iOS Remote Support App?

Below are just a few reasons for giving the app a try:

  • Connect to users and their devices instantly to diagnose and solve problems quickly by controlling their computer directly with an intuitive multi-touch display.
  • Take advantage of the ability to be in the office even when you are not able to be physically in the office. With R-HUB for iPhone or iPad, you can connect and resolve technical issues from your favorite mobile device to any PC or Mac.
  • Benefit from on-demand remote support, including unlimited use from your iPad or iPhone
  • Utilize intuitive touch and gesture controls for easier use
  • 400% zoom to view details and operate with precision for greater accuracy

Are you interested in using the R-HUB Remote Support iOS App? If so, you can download it today from the app store. For more information about R-HUB products, give us a call at 1-866-758-0984 or email us at sales@rhubcom.com

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