Archive for June, 2015

How Small Businesses Can Take Advantage of Audio Conferencing Using R-HUB HD VOIP Audio Conferencing

June 25th, 2015

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Audio conferencing is typically seen as a luxury that only large companies are able to afford. This is generally because there is a perception that audio conferencing requires a lot of expensive equipment along with recurring subscription fees. That is hardly the case, however. Even small companies are able to use conferencing to their advantage. In addition to using conferencing to host large internal conferences, small companies can also use conferencing to great effect for hosting update calls for their investors. This is actually a great way to keep the people who have invested in your company informed about the direction in which your company is going and how your business is doing.

R-HUB’s TurboMeeting provides HD audio conferencing whenever you host a meeting. If you want audio conferencing independent of web/video conferencing, you can get just what you need with the TM paid for audio conference subscription, too. Additionally, small companies can also use unassisted conferencing services to have meetings within their own company. This makes it possible for businesses to conduct efficient meetings without everyone needing to leave their desks and drop what they are doing.

Conducting More Efficient Employee Training with HD Audio Conferencing

Another great feature is the ability to record these meetings so that anyone who may have missed the meetings can listen to them at a later date. This also gives your business the opportunity to record new employee trainings so that they can be played again and again on an as-needed basis. With this feature, your new hires can do their training from any location, which makes hiring remote workers even easier. You can also ensure that your training maintains a consistent quality with everyone receiving the same information. In fact, you may find that this is a great way to grow your business if it is sales-based, because it allows you to expand your reach across multiple states or even multiple countries. This can be incredibly beneficial in today’s highly competitive world of business, as the global marketplace continues to expand at a rapid pace.

Keeping Informed Across Multiple Geographic Locations

The ability to conduct meetings via audio conferencing also makes it possible for people to stay informed even if they are not actually in the office. If you have staff who travel, you can use audio conferencing to make certain that everyone stays up-to-date. Since all you need is to dial in a number to join the conference, your employees are able to join from wherever they may be. This means that for construction companies, your employees never need to leave the job site in order to attend important meetings.

Companies today need every advantage possible in order to remain competitive. HD video conferencing provides companies of all sizes with the tools they need.

If you would like to learn more about R-HUB HD VOIP audio conferencing, call us at 1-866-758-0984 or email us at sales@rhubcom.com

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Turn Remote Support into a Friendly Experience Using R-HUB Remote Support Servers

June 24th, 2015

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When customers first make a purchase, they are typically happy with it. But, by the time support technicians hear from customers, the mood has usually shifted. By this time, they have a problem, they have become annoyed and frustrated and are perhaps even angry. Whatever is happening on their end, they are likely thinking that their problem is your fault.

Whoever is actually at fault, your support technicians are the ones who are responsible for bringing your customers back to feeling positive about your company. That simply will not happen if the attitude your technicians convey is impatient, accusatory, or if they are more interested in quickly closing out a ticket or casting blame onto someone else.

It’s not always easy for support technicians to stay positive when customers are upset. That annoyed, frustrated, and angry customer may be paying little to nothing for support, and you have to worry about your budget. Furthermore, that customer’s problem may have no direct connection to your product or service whatsoever. No team or company is capable of supporting every conceivable issue. To attempt to do so would be an exercise in futility.

Improving the Effectiveness of Customer Support

How, then, can you optimize the effectiveness of customer support?

  • First things first: try to determine the root cause of the problem. This is important even if you know it’s not actually your fault. Try to engage the customer on a personal level and help him or her to resolve the problem, even if you have quickly ascertained that your service or product is not at fault.
  • Your organization will make a more positive impact if your support team can suggest a solution, provide the customer with helpful steps to follow, or identify the right party to contact, rather than dismissing their request altogether.
  • If the problem is related to your service or product, the question you ask or the directions you give could increase the customer’s level of annoyance or frustration rather than alleviating it. A remote support toolsthat enables you to take over the customer’s computer so that you can see what they are seeing, and show them how you are making a fix, can make a world of difference.
  • Better yet, if your remote support tool possess video capabilities. With such video capabilities, your technicians will be able to diagnose and resolve issues without the need to rely on inefficient or even incomplete verbal and written descriptions of what is going on. This allows you to see problems that your customers might not have even noticed.
  • A happy customer will tell others, but it also worse in the reverse. Unhappy customers will also tell people. A remote support tool with video capabilities helps your technicians to keep your customers happy and coming back to your business.

Interested in providing better remote support to your customers? Call us at 1-866-758-0984 or email us at sales@rhubcom.com for a quick demo.

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6 Interesting Stats about Desktop Video Conferencing for Business

June 19th, 2015

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Are you considering upgrading to a desktop video conferencing solution within your workplace, but you want to have all of the relevant facts and information before making a decision? Below are six statistics about desktop video conferencing that you should be aware of….

  • When working remotely, 87 percent of desktop video conferencing users feel more connected to their teams and colleagues. Connected teams have a clearer understanding of their work tasks and are able to work more efficiently, resulting in increased productivity. 
  • Verbal communication only counts for 35 percent of all communication. This is the reason why there are many occasions when picking up the phone simply will not do. In order to truly understand and relate to each other, we need to be able to see facial expressions. Desktop video conferencing allows users to benefit from face-to-face communication without any need for physical proximity. 
  • 95 percent of working professionals believe that face-to-face communication improves overall communication. By deploying desktop video conferencing solutions, that 95 percent can experience face-to-face communication from any location, without any need to travel. 
  • 54 percent of professionals believe that if they are not able to meet in person, desktop video conferencing is the next best thing. That is more than double the amount who believe that telephone calls are the next most effective communication tool. 
  • By the end of 2015, 50 percent of video conference calls will be conducted via mobile. We are now living in a smartphone age in which mobile devices are chosen increasingly over standard PCs. As mobile technology continues to improve, more people will be using their smartphones for video conference calls. 
  • 94 percent of workers believe that they would work better from home. Desktop video conferencing is a communication solution that allows people to work from wherever they choose; their home office, a local café, or their dining table.

Upgrade to a Desktop Video Conferencing Solution

All of the statistics now point toward desktop video conferencing being an increasingly popular and important tool for business communication in the years to come. If your organization is not taking advantage of the ability to communicate via desktop video conferencing, you could be missing out on critical benefits, including the ability to move ahead of the competition.

Not only can desktop video conferencing help to make your employees more productive, but it also gives you the ability to communicate with employees, colleagues, and even clients in much more fluid manner. No longer are you restricted to geographic locations or even time zones. Your organization gains the ability to communicate face-to-face with anyone at any time and in any location. As a result, you are able to unleash the full potential of your organization and take advantage of more market opportunities.

If you would like to experience desktop video conferencing for yourself, sign up for a free trial with R-HUB Desktop Video Conferencing at http://www.rhubcom.com or contact us at 1-866-758-0984. You can also email us at sales@rhubcom.com

 

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R-HUB Web Conferencing Servers – Driving Productivity Deeper into the Organization with Cost Benefits

June 18th, 2015

Have you ever found yourself wondering how much an online meeting costs you? What would be the cost if you have more than just one participant in a meeting? Which tools should you use? What are the best tools? If you are thinking about all of these questions: we have a solution for you. And, you guessed it right. It’s R-HUB Web Conferencing Servers.

R-HUB web conferencing servers are appliances that provide six functionalities in one box. It’s a 6-in-1 Server:

  • Web Conferencing
  • Video Conferencing
  • Audio Conferencing
  • Remote Support
  • Remote Access
  • Webinar 

So, it is no longer necessary to switch tools for conducting an online meeting and providing a remote support or hosting a video conference. R-HUB handles everything by providing you with the above functionalities, all in one convenient box.

Now, imagine for a moment that you have signed up for 50 participants with a hosted online meeting service provider. Let’s say it was WebEx. What if you want to provide remote support to your participants, as well? You are stuck. You will need to sign up with a remote support service provider, such as LogMeIn, in order to provide remote support, which is an additional cost burden.

With R-HUB, there is no need to worry. You can conduct online meetings and provide remote access or remote support services to your customers at the same time. This can result in a significant cost saver, as you invest only one time and gain access to R-HUB appliance for lifetime. No further costs at all. One of our customers, who was involved in the manufacturing industry quoted R-HUB software TurboMeeting as “with TurboMeeting 400 people have access versus 50 with WebEx.”

You can even conduct a HD desktop video conference with 30 participants at one time. In addition, you can have HD Free VOIP Audio Conferencing service absolutely free available from R-HUB. Just imagine the costs that you will be able to save if you purchased a R-HUB web conferencing server, by viewing the graphs below.

Let’s say you are conducting a meeting with two hosts: one host and one participant. With R-HUB, your cost remains unchanged for 24 months, i.e. $1,434. Now, see the cost increase if you subscribe to other hosted service providers.

  • For WebEx, you end up paying $2,352 for 24 months
  • For LogMeIn, you end up paying $6,192 for 24 months
  • For WebEx + LogMeIn, you end up paying $8,544 for 24months

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Now, let’s say you are conducting a meeting with 10 participants; one host and nine attendees. Again, for R-HUB, the cost remains unchanged at just $1,434 for 24 months. But, now we see the increase in costs if you are using hosted solutions:

  • For WebEx, you end up paying $11,760, for 24 months
  • For LogMeIn, you end up paying $30,960 for 24 months
  • For WebEx + LogMeIn, you end up paying $42,720 for 24 months

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See the cost difference above? If you purchase R-HUB web conferencing servers, you gain a huge cost benefit.

So, if you are still not satisfied with the above cost comparison and are still wondering why you should go with R-HUB, here are the answers:

R-HUB conferencing servers give you the real-time collaboration features you need to keep your company competitive.

  • You can own your R-HUB server with just 3-10 months of subscription fees
  • You can support unlimited users and unleash productivity for every employee.
  • You can have on premise: security, branding, integration.
  • R-HUB web conferencing servers are easy to use and give you fastest speed.
  • No download of any kind and platform independent
  • No more limits on employee access
  • No more monthly subscription fees
  • No more third-party surveillance risks
  • No more limits on how your company, your employees, and your customers can communicate.

Feeling excited?  Sign up for a 30-day free trial today at http://www.rhubcom.com or contact our sales team at 866-758-0984 or email us at sales@rhubcom.com to get your queries answered.

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HD Desktop Video Conferencing and Education Make a Perfect Team

June 11th, 2015

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How would the ability to conduct online classes all over the world benefit your organization or institution? While it might sound like wishful thinking, thanks to modern advances in video conferencing, it is now entirely possible to do just that. You can now use R-HUB HD desktop video conferencing technology to give students a virtual seat in any classroom, regardless of where they may be located.

Every day, educators are developing more unique ways to utilize HD desktop video conferencing. Furthermore, most educators are now choosing R-HUB products to deliver instruction to their students. Below are just a few of the ways in which your school can use HD desktop video collaboration:

Take Classes on Virtual Field Trips – When budgetary issues or lack of time makes it impractical or physically impossible to travel, video conferencing can save the day.

Broadcast Administrative Policies and News Directly to the Classroom – With the assistance of HD desktop video technology from R-HUB, school-wide news can now be broadcast over classroom televisions rather than requiring students to attend assemblies, taking time away from the classroom.

Bring Experts to the Classroom Virtually – Inviting experts into the classroom is an excellent way to bring new meaning to a lesson. Unfortunately, busy schedules and job requirements frequently prevent such experts from making such visits. Fortunately, desktop video conferencing eliminates the time and hassle of travel, thus making it easy to practically beam subject-matter experts directly into the classroom from anywhere in the world.

Expand Access to Students in Rural Communities – In the past, students in sparsely populated rural areas frequently had no choice but to miss out on many opportunities their urban and suburban peers were able to take for granted. Given that being bussed to school can take hours, it should come as no surprise that education must take a back seat to other obligations.

Connecting rural students via video conferencing allows them the benefit of being able to attend school from home while also providing them with access to experts and field trips they might otherwise never have the opportunity to experience. Such opportunities can dramatically improve the quality of their learning experience and ensure they are able to take advantage of a public education.

Stream, Record, and Archive Sessions for Future Playback – For staff development meetings and classroom lectures, video sessions can also prove to be helpful by being recorded for students to view at a later date. Whether a student has missed class due to being absent or he or she simply wishes to review content during study time, the benefits are immeasurable.

At R-HUB Desktop Video Conferencing, we are completely committed to providing educators from K-12 schools to upper-level institutions with the solutions they need to adapt to an ever-changing and increasingly globalized world.

These are just a few of the ways in which HD desktop video conferencing can improve the scope and the quality of the education provided to your students. Think of all of the ways in which you can make R-HUB work for your facility and students.

Contact a R-HUB Desktop Video Conferencing Solutions Consultant today to learn more about how we can help you in this arena. Contact us today at 866-758-0984 or email us at sales@rhubcom.com

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