Archive for June, 2015

How to Get Your Not So Tech-Savvy Parents to Install R-HUB

June 10th, 2015

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When I was 20 years old, I moved out of my parents’ home to attend university. Until that time, my dad frequently used my desktop PC for such exciting activities as looking at pictures of airplanes and buying stamps off eBay.

I selfishly took my PC with me when I moved out, so my dad went out and purchased a laptop for his own use. Not only did that purchase change his life (his was then able to buy stamps while sitting in his favorite armchair), it also changed my life. As the firstborn child, I had and still have the honor of being my dad’s personal tech-expert. So, even today, whenever he calls asking for support, I feel obligated to help.

I’ll admit it is not always easy finding a solution when my dad’s description of the problem is vague at best. (“It’s not working….no, I didn’t do anything!”), and you are not there to personally have a look to find out the source of the problem. I will admit that I wasn’t always aware of the software solutions for remotely supporting friends and family. If I had only known about such solutions earlier, how much easier it would have been.

But, I digress.

R-HUB, fixes the problem of not being able to be physically there. Install it once, access your parents’ PCs whenever you need to do so and give them the remote support they need.

What If You Cannot Be There to Get R-HUB Up and Running?
That is precisely why I came up with this guide that will save you time as well as your nerves. Follow these step-by-step instructions to gain access to your parents’ PCs in no time.

Use the Right Vocabulary
First, let me say that I really should not have to tell you to watch your language not curse right in your parents’ ears. With that said, I do recommend rethinking your choice of terminology. Rather than calling it a cursor, call it “the little white arrow.” Instead of calling it a “browser,” call it “the program you use to get online.” Whatever you are trying to explain, make sure you do it in a way that your parents will be able to immediately understand. It might seem ridiculous, but it works.

Be Patient
Take your time, sit down, relax, and remember that your parents raised you. They probably even paid for your education. There’s a good chance that you owe them, so be patient.

Accessing the Internet
Ask your parents to open the browser. For my dad, the browser is “the Internet.” So, whenever I want him to open the browser, I just ask him to open the Internet and he knows what to do. If you do not know which magic words your parents have for the browser, try describing the icon to them. Below are a few ideas:

  • Internet Explorer-“It’s an E with a halo!”
  • Google Chrome-“The blue dot surrounded by the colors green, yellow and red.”
  • Mozilla Firefox-“Go for the lil fox looking at a blue ball.”
  • Safari-“Look for the compass.”

If your parents use a different browser, there is a good chance they are actually more tech-savvy than you think they are, and they are actually just trying to spend more time with you by claiming they are having problems. Go visit them more often! If it turns out that your parents are not even connected to the Internet at all, you might as well pop on over. Have you ever tried to explain to your parents over the phone how to set up the Internet?

Spell R-HUB
Is your parents’ native language English? Are your parents skilled at touch typing? If the answer to either of these questions is no, you need to make a point of spelling slowly or there is a good chance that your parents will be completely clueless and the process might take a while. Even if it seems like it is taking forever, stay calm, take a deep breath, and remember that you love them.

Download R-HUB
This is really the easiest part, since it does not require a complex download or any configuration.

Start R-HUB
Did your parents manage to find the file? If so, lucky you! You have almost reached the finish line. Do not give up now. The good news is that your parents do not need to install R-HUB, they can simply launch it. Ask them for their ID and passwords and that’s all there is to it. You’re now in control.

Plan Ahead
The next time you’re at your parents’ house eating those amazing cooking your mom made for you just because she knows you love them, just install R-HUB on all of their devices. While you’re at it, add them to your Computers & Contacts list. This will make things so much easier without risking a major falling out between you and your parents.

Are you excited for a demo so that you can show it to your parents? Call us today at 866-758-0984 or email us at sales@rhubcom.com

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Blurring the Lines between Countries with Desktop Video Conferencing

June 4th, 2015

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Historically, language and time zone barriers have made face-to-face meetings in different countries a necessary expense for conducting business globally. In the past, running a global business meant actually traveling physically to various countries in order to perform business conferences in person.

Consequently, this required a significant amount of additional preparation not only for the travel itself but also for the actual meeting. For businesses with a strong international presence, this can result in a lot of extra time and money spent just to get business done.

Fortunately, desktop video conferencing has eliminated the required costs for arranging physical meetings in different counties. Furthermore, desktop video conferencing has practically erased the barriers between countries themselves. While desktop conferencing does not resolve all of the issues associated with multi-lingual meetings, it does go quite a long way in terms of reducing many of the major hassles associated with those meetings.

There are two primary challenges that most businesses face when hosting an online conference with participants who speak different languages. Desktop video conferencing can help to reduce both challenges.

Language

Although language barriers do still exist, if you are using online or desktop video conferencing,  those barriers become much easier to handle when all of the tools are presented in the participant’s native language. For instance, with R-HUB web conferencing servers, you can have a multi-lingual interface. What this does is allow everyone who is in the conference to be able to use all of the various tools that R-HUB web conferencing servers provide without running into any language blocks.

This helps to smooth out the process of multi-lingual conferences and makes them more productive. There is no longer a need to wait to have a conference until you are able to have a translator available. At the same time, you can rest assured that everyone attending the conference is able to benefit from much clearer communication without the worry over potential miscommunication.

Time Zone Differences

Because various countries are in different time zones from others, online video conferencing can eliminate the time zone differences via the use of recast, recording, and replaying. The original meeting can be recorded and replayed for attendees at convenient times in accordance to their relevant time zones.

These attendees can still interact during the meetings as if they were attending it live and experience the same viewing quality as the original meeting. No longer is it necessary to schedule conferences at certain times in order to coincide with business hours in other countries. Everyone is able to attend at the time that is most convenient for their local business hours, thus helping to boost productivity.

By implementing online or desktop video conferencing, your organization can maintain a global presence while saving both time and money.

R-HUB web conferencing can help you to continue to break down country barriers for effective business communication. Contact us today at 1-866-758-0984 or email us at sales@rhubcom.com for more details on our desktop video conferencing services.

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HD Voice: A Little Gem in R-HUB Web Conferencing and Remote Support Servers

June 3rd, 2015

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Unfortunately, it is not uncommon for great work by IT engineers to end up as barely a footnote in the Remote Support materials or on the IT support department’s cutting room floor altogether.

This can occur due to a variety of different reasons, but when it does happen, such work can often take the form of features and enhancements that exist as little gems for people to discover.

On R-HUB’s product page for TurboMeeting, one of the features listed is HD VOIP Audio Conferencing. It simply means “HD voice transmission quality.”

Within that hidden phrase gives a tremendous amount of great ideas, hard work and some fantastic results. Let’s take a closer look at this little gem.

VoIP: Can You Hear Me Now?

  • Over the years, the Voice over Internet Protocol (most often pronounced as a single word, VoIP) has undergone a lot of advancement over the years. Its roots extend all the way back to network voice protocols developed as part of ARPANET in the early 1970s.
  • The first public domain VoIP application did not actually appear until 1991, and it was not until around 2004 before commercial VoIP service providers began offering widely available telephony services that used broadband Internet rather than traditional public switched telephone networks for voice communications.
  • From its inception, VoIP has been considered a highly attractive alternative with tremendous potential.
  • So much so, in fact that by 1996, U.S. telecommunications companies had petitioned the United States Congress to ban Internet phone technology. Fortunately, that never came to pass.

The Advantages of VoIP

  • The potential cost savings over traditional phone services are substantial, and even the smallest companies can take advantage of the ability to routinely communicate with clients and partners around the world in a manner that was previously only practical and affordable for large corporations.
  • VoIP also offers tremendous flexibility in terms of communicating using a variety of different devices across various networks.
  • Someone on his desktop PC at home can have a conference call with colleagues around the world using any number of different computers and mobile devices with a multitude of different hardware configurations and operating systems.
  • All that is needed is compatible software and an Internet connection. However, one of the bigger challenges has been to improve overall voice quality. R-HUB provides precisely that.

High Definition Voice Offers Noticeable Improvements

  • In R-HUB Web Conferencing and Remote Support Servers, audio quality has been noticeable improved by increasing bitrate and reducing latency.
  • In addition, a highly versatile codec ensures unmatched results for interactive speech over the Internet.
  • The results are that a person’s voice sounds far more natural and noise gate ensures that optimum settings are in place for the best possible conversations with reduced background noise.
  • With HD voice, conversations are also more fluid. The focus automatically shifts to the content of the discussion rather than simply trying to communicate.

Other Factors Influencing Quality

  • HD voice does not mean that audio quality is guaranteed to always be perfect, however. It does require certain prerequisites in terms of bandwidth and the overall quality of participants’ Internet connections.
  • The quality of the hardware used by discussion participants is also an important factor, and investing in higher quality microphones and headsets can make a significant difference.

All things being equal; however, HD voice will still provide better overall audio quality than standard VoIP with the same Internet connection and hardware configuration.

To test R-HUB high-definition voice quality for yourself, just go to www.rhubcom.com and enroll for a 30-day free trial. For more details on R-HUB products, contact us today at 1-866-758-0984 or email us at sales@rhubcom.com

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Shouldn’t Web Conferences Be Simple?

June 2nd, 2015

We certainly believe that web conferences should be simple. Unfortunately, many web conferencing software products seem overly complicated. At R-HUB, we think that scheduling, inviting people, and beginning a meeting should be as simple as clicking a button. With R-HUB Web Conferencing Servers, our powerful web conferencing software, it really is that simple.

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The picture above is an actual screenshot of a web conferencing application. Each of the buttons you see leads you to a screen as shown by the arrows. There is even a pre-made email that allows you to invite people to your meeting.

Of course, you can still choose to write your own email invitation, if that is what you would prefer to do. The choice remains up to you. Not only does R-HUB Web Conferencing Server make it easy to schedule, invite, and begin your meeting, but once you have started your meeting, you can take advantage of an easy-to-use interface. We designed this interface from the ground up to ensure it is as easy to use as possible, thus allowing you to focus more on your meeting and less on the mechanics of running it.

For instance, once you are actually in your meeting, R-HUB Web Conferencing Server allows you to easily upload any of the files that you may need. Whether that happens to be a PowerPoint, PDF, Excel, or Word file, you can preload and upload files on the fly without the need to interrupt your attendees’ screens.

This makes it possible for you to maintain a completely professional appearance even if you might have forgotten to upload a document. Your participants need never know about it. R-HUB also provides you with easy control over the layout of your presentation. The availability of simple tools also allows you to call attention to specific parts of your documents.

These features mean that you can give a professional presentation without the need to spend hours just trying to learn the software necessary to provide your presentation. R-HUB Web Conferencing Servers are also incredibly easy for your participants to use. All they need to do is click a link from the invitation and they are ready to go. There is absolutely nothing for your participants to download in order to attend the meeting. Not only does this help to save your attendees time, but it also helps to increase your attendance and participation rate because it eliminates concerns that your attendees will not be able to participate due to firewall restrictions on their end.

In today’s global world of business, it is now important than ever that your organization be able to interact with colleagues, clients, and employees wherever they may be located. The easy-to-use features on R-HUB Web Conferencing Servers give you the ability to do that while saving valuable resources and enhancing your professional business image.

If you would like to receive a free demonstration of R-HUB Web Conferencing Servers, contact us at 1-866-758-0984 or email us at sales@rhubcom.com

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