R-HUB Communications, www.rhubcom.com , makes video conferencing servers. The biggest issues we have noticed and solved for our customers include:
- Bandwidth issues, especially for international attendees. For example, meetings with attendees between the US and China are very difficult. To overcome this, it helps to carefully select the meeting time and avoid peak bandwidth hours. Based on our experience, any time between 10:00am and 9:00pm Beijing time is crowded. In addition to picking a good time to meet, choose a good ISP for your data center so international routing by your ISP works best for the countries where your attendees will be. This is a difficult task. In most cases, you have to test various solutions to find the best solution. We have tested a number of ISPs including Level3 for our data center and we chose Hurricane Electric (HE), which offers the best international routing for both Asia and Europe.
- Echo issues. Although all vendors, including R-HUB, have tried very hard to remove echoes, it is just impossible to eliminate it completely for all computer microphones. Avoid a built-in mic, and use a headset whenever possible.
- Disconnection issues. A wireless connection is the number one reason for disconnection. It slows down the connection speed also. Note that unlike web page browsing, video conferencing requires a persistent connection. A reliable connection is essential to ensure a smooth meeting experience. Use a wired connection!