Archive for November, 2016

Why Your Business Grows Through Web Conferencing?

November 10th, 2016

The standard answer is simple: web conferencing makes your organization faster and more efficient, so that a lot of time and money is saved with great advantages for both customers and employees. Yet, there are other deeper reasons behind that are well worth knowing. So, how does it work in detail? In this article, we will outline eight other ways any business profits form web conferencing different from the ones usually given.

Why your business grows through web conferencing? It is not only about saving some money on trips and travels; the reasons are more complex than it can appear at first sight and imply some unexpected effects of online meetings, like the increase of the level of satisfaction of both customers and employees. Thus, the ways a firm can profit form web conferencing are at least eight:

Employees work more – This is evident. They simply use the time that is wasted through the downtimes of travelling in another – and more productive – way that is working. So, it is not surprising that their productivity increases suddenly.

A lot of money is saved – Online meeting costs are decisively lower than the ones of face-to-face meetings. The issue is that the prices of traveling have been significantly increasing in recent years, whatever mean of transportation used.

Morale is boosted – Online meetings are flexible and convenient in themselves, as participants need only an internet connection to join. But there is another important aspect to consider that is psychological. The opportunity to speak to anyone at any time helps dispersed team members feel like they are part of a tightly united team, improving their morale and – hopefully – their results.

Meetings can be easily recorded – Web conferences can be easily recorded, so that the staff members who were unable to attend the meeting can watch the recordings later. A recording of your key strategy and training sessions could be useful for both new staff members and customers, as you do not need to arrange other meetings and repeat your explanations again and again.

Your company can hire the best talent, regardless of his location – Any HR chief or recruiter can reach anybody anywhere in just one click through web conferencing. This gives your company the huge opportunity to search for the best talent in the world, without being limited by a narrow and difficult local job market.

The quality of life improves for both employees and customers – To understand this point, simply think how much stressful it is driving through a traffic jam and travelling by plane. If you are a customer, think how much time you waste in waiting someone that has got his flight delayed or the car stuck in the traffic.

It betters client relationships – Web conferencing allows companies to keep in touch with their clients on a more regular basis. “A picture is worth a thousand words” might be a trite cliché, yet it seems to be still true in the domain of relationships.

Clients are more involved – Customers are more involved, being online meetings more interactive than phone calls, as it is possible to share documents, videos, and even desktops.

Surprised to discover how much web conferencing can impact your business? Tough, these are only some of the ways this new technology has been affecting the business world and the whole society. If you are interested in these topics, you are going to find further articles, posts and materials on R-HUB web site, http://www.rhubcom.com.

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Hybrid Meetings, the New Trend of the Conferencing Industry

November 9th, 2016

A combination of an audio, web and video conference, hybrid meetings make your business more efficient with consequent money saving in the long term. For this reason, they are a growing trend in the conferencing industry. In this article, we will outline briefly the main features of this new way of hosting conferences.

How do you usually host your meetings? Maybe you have your preferred way; or, more probably, you choose among a web, audio or video conference according to each individual situation. What you should do is to use hybrid meetings instead. But what are hybrid meetings?

A hybrid meeting is simply a combination of an audio, web, and video conference at one time. They give managers the opportunity to hold meetings with a face-to-face component as well as a virtual component. In this way it becomes possible to change a meeting from a one-way dictation to something similar to a conversation among several people. Participants may exchange messages with each other in background, for example by Twitter, and see them shown on a screen in real time. This is crucial especially for the new generation of millennials, who are used to take an active role during a conference.

The main benefits of hybrid meetings are an increased flexibility and participation against decreased costs. Let’s see why.

  • An increased flexibility is a natural consequence of the fact that the participants have more ways to join your meeting, being they able to choose the most convenient among personal attendance, phone call or web chat through pc.
  • An increased participation is not only the immediate consequence of an increased flexibility, but also an indirect effect of the augmented interactivity among speakers and participants. The conference becomes similar to a group discussion, where not only every participant can actively contribute, but he is also naturally led to be more attentive.
  • Cost savings come from the opportunity to avoid paying per minute conference costs through the utilization of the computer audio.

Another important effect of hybrid meetings is the team productivity improvement, being staff members more involved and subsequently more motivated.

However, hybrid meetings are still an emerging media that is far from having disclosed all its potentialities. As meeting professionals continue to experiment with this new media, new opportunities will be found.

If you would like to learn more about how hybrid meetings can benefit your business, please visit R-HUB website http://www.rhubcom.com, where you are going to find more resources.

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10 Important reasons you should offer Remote Support in order to expand your Business

November 8th, 2016

Remote support allows your clients to get fast and immediate help in any situation of distress. This explains the huge success of this option among customers more than the usual considerations about saving money and time. Adding remote support to the list of your services can thus be a really good idea to expand your business.

Communication with customers does not necessarily have to be face to face. For example, consultants can take care of business through remote support. In this way, not only do their customers save a lot of money and time, but they are also given the invaluable comfort of getting help immediately after an issue has risen. This is the main reason why adding remote support to your options can be a real boon to your business. To discover the other 9, just reflect on what remote  support is:

 

  1. It is time efficient

First, reckon how long it takes to get to your client’s office on average. Then, consider that this time is totally wasted for both you and your client. And, in any case, this solution works only provided that the client is located in your area; what if he lives abroad? In this second case, you should develop an international network of agents that are able to give help locally. A solution that is very expensive and time-consuming to implement.

  1. It is cost-effective

This point is very easy to understand by calculating the savings you can obtain through remote support against face-to-face visits. Car cost and fuel are only two of the items in the list of expenses you can cut down on; for example, you can have lunch at home and spend less on clothing.

  1. It is environmentally friendly

This point is obvious: you do not need to drive in order to give remote support with subsequent fewer emissions. Much less obvious is that a greener footprint can help you in many ways. For example, you can find possible tax credits, or benefit from your reputation of being a conscientious business.

  1. It is client-friendly

Have you ever had the impression of not being so much welcomed during a visit? This experience is common, and the reason is that you land on your client’s place at a date and a time decided by you and not by him. On the contrary, through remote support it is your client that decides what time to get your help.

  1. It is multi-tasking

Working remotely allows you to handle multiple sessions at a time. Consequently, more hours are billed. If properly managed, remote support is a great way to get much more done in much less time.

  1. It allows working after hours

Working after hours is very convenient in some situations, like server software updates or customers that cannot devote their time to you during office hours.

  1. It allows working from home

Home is the most comfortable and desired office for most people. Remote support finally gives you the opportunity to make your dream real and get rid of your colleagues.

  1. It means immediate help

Remote support is the only way to give someone immediate help, which is important in many situations, for example when a machine gets out of order and blocks a whole office.

  1. It means total control of the environment

Working on the spot does not assure you the same level of control of variables that you can have at home. If you’ve ever done support for a retail client, you know that trying to get anything done inside the firm (especially during business hours) is nearly impossible. When working remotely, you don’t have to worry about customers or clients getting in the way.

  1. It is less intrusive and annoying

Some unpleasant situations are automatically prevented thanks to remote support. For example, consultants can avoid having clients around, and customers can keep technology running smoothly behind the magic curtain.

Naturally, there are some jobs that must be necessarily done on the spot. So, it is not possible to work remotely in any situation. But when you have the opportunity to, your job becomes easier and faster. Add remote services to your offer, and both you and your clients will be glad of the addition.

Interested in a remote support application for your business? Visit R-HUB website at http://www.rhubcom.com/v5/remote-Support.html or call for information at 866-758-0984.

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Seven good reasons why Video Conferencing makes Business Communication more effective

November 6th, 2016

It is not only about saving some money by cutting down on travel costs; video conferencing affects deeply the whole process of business communication in a way to make it faster and more effective. This results in a consistent increase of team productivity at the end of the day.

Why are so many firms shifting from traditional phone calls to video conferences? The answer is simple: video conferencing makes business communication more effective at least for seven good reasons.

 

  1. It reduces time wasting

Physical attendance at meetings makes participants waste a lot of time in travels and transfers, not to mention the money spent in fuel, hotels and fares. But there is another issue that should be always taken into due consideration: fatigue. Travelling by car or airplane is very stressing, both with the necessity to pay a constant attention while driving and the annoyance of jet leg. This explains the reason why, according to PGI.com, about 70 percent of people would rather chat through the internet than drive to a formal assembly, while a good 56 percent of global CFOs would invest in audio-visuals in order to reduce travels.

  1. It increases team performances

According to the data collected by Inc.com, the three most important benefits of videoconferencing on team performances are:

  • the teamwork improves;
  • the productivity increases;
  • the decision making process betters.

To understand the point, consider that according to PGI.com up to 93 percent of communication is nonverbal. Enabling visual communication, video conferencing is much more effective in comparison with traditional audio discussions and phone calls. Switching from traditional conference calls to video conferences can thus avoid miscommunication, with a subsequent improvement of efficiency and productivity.

  1. It is easy to use

Today’s video conferencing platforms have a very flat learning curve. According to a survey of Inc.com, over 80 percent of respondents said that it didn’t take a long time for them to set up their platform of choice.

  1. It works well both with internal and external meetings

The new video conferencing platforms also ensure similar performances in any kind of meetings, disregarding if they are internal and external. According to Inc.com, about 85 percent of high frequency external users utilize it as a background tool.

  1. It feels as natural as a phone call

Again, it is visual communication that plays an important role, here. People need to see the person they are speaking to. This is the reason why talking through a video conference makes you feel more at ease. The data collected by to Inc.com confirms this assumption, since it seems that in about 90 percent of all meetings a camera and a computer were used.

  1. It brings participants to pay more attention

Here, data speak themselves. According to PGI.com, the average attention span during an audiovisual conversation is 35 minutes, while the average attention span during a regular phone call is only 23 minutes. It is 13 minutes of difference.

  1. It makes staff-hiring easier

Enabling video during a job interview is like speaking face to face. This is the reason why videoconferencing is preferred by about 66 percent of candidates, according to PGI.com.

There are other reasons behind the success of video conferencing, of course. But these seven points are undoubtedly the most important. If you’re interested in interactive web video conferencing for IT and wish to go deeper, you are going to find other materials and interesting articles on R-HUB web site: http://www.rhubcom.com

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