Archive for the ‘Audio Conferencing’ category

Video Conferencing Issues Solved

January 19th, 2016

R-HUB Communications, www.rhubcom.com , makes video conferencing servers. The biggest issues we have noticed and solved for our customers include:

  1. Bandwidth issues, especially for international attendees. For example, meetings with attendees between the US and China are very difficult. To overcome this, it helps to carefully select the meeting time and avoid peak bandwidth hours. Based on our experience, any time between 10:00am and 9:00pm Beijing time is crowded. In addition to picking a good time to meet, choose a good ISP for your data center so international routing by your ISP works best for the countries where your attendees will be. This is a difficult task. In most cases, you have to test various solutions to find the best solution. We have tested a number of ISPs including Level3 for our data center and we chose Hurricane Electric (HE), which offers the best international routing for both Asia and Europe.
  2. CPU usage issues. Video and especially audio are very, very sensitive to delay. During a meeting, for example, an antivirus tool can start to scan files and use 90% of CPU, which would likely cause audio packets to be dropped producing intolerable audio quality. Advise your attendees to avoid opening a lot of applications during a meeting and to close unnecessary browser pages. Recently we experienced a case where the home page of www.speedtest.net on Internet Explorer consumed a large amount of CPU even without running the speed test; the Javascript on the page consumed so much CPU that the audio quality was adversely affected.
  3. Echo issues. Although all vendors, including R-HUB, have tried very hard to remove echoes, it is just impossible to eliminate it completely for all computer microphones. Avoid a built-in mic, and use a headset whenever possible.
  4. Disconnection issues. A wireless connection is the number one reason for disconnection. It slows down the connection speed also. Note that unlike web page browsing, video conferencing requires a persistent connection. A reliable connection is essential to ensure a smooth meeting experience. Use a wired connection!
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How Small Businesses Can Take Advantage of Audio Conferencing Using R-HUB HD VOIP Audio Conferencing

June 25th, 2015

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Audio conferencing is typically seen as a luxury that only large companies are able to afford. This is generally because there is a perception that audio conferencing requires a lot of expensive equipment along with recurring subscription fees. That is hardly the case, however. Even small companies are able to use conferencing to their advantage. In addition to using conferencing to host large internal conferences, small companies can also use conferencing to great effect for hosting update calls for their investors. This is actually a great way to keep the people who have invested in your company informed about the direction in which your company is going and how your business is doing.

R-HUB’s TurboMeeting provides HD audio conferencing whenever you host a meeting. If you want audio conferencing independent of web/video conferencing, you can get just what you need with the TM paid for audio conference subscription, too. Additionally, small companies can also use unassisted conferencing services to have meetings within their own company. This makes it possible for businesses to conduct efficient meetings without everyone needing to leave their desks and drop what they are doing.

Conducting More Efficient Employee Training with HD Audio Conferencing

Another great feature is the ability to record these meetings so that anyone who may have missed the meetings can listen to them at a later date. This also gives your business the opportunity to record new employee trainings so that they can be played again and again on an as-needed basis. With this feature, your new hires can do their training from any location, which makes hiring remote workers even easier. You can also ensure that your training maintains a consistent quality with everyone receiving the same information. In fact, you may find that this is a great way to grow your business if it is sales-based, because it allows you to expand your reach across multiple states or even multiple countries. This can be incredibly beneficial in today’s highly competitive world of business, as the global marketplace continues to expand at a rapid pace.

Keeping Informed Across Multiple Geographic Locations

The ability to conduct meetings via audio conferencing also makes it possible for people to stay informed even if they are not actually in the office. If you have staff who travel, you can use audio conferencing to make certain that everyone stays up-to-date. Since all you need is to dial in a number to join the conference, your employees are able to join from wherever they may be. This means that for construction companies, your employees never need to leave the job site in order to attend important meetings.

Companies today need every advantage possible in order to remain competitive. HD video conferencing provides companies of all sizes with the tools they need.

If you would like to learn more about R-HUB HD VOIP audio conferencing, call us at 1-866-758-0984 or email us at sales@rhubcom.com

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HD Voice: A Little Gem in R-HUB Web Conferencing and Remote Support Servers

June 3rd, 2015

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Unfortunately, it is not uncommon for great work by IT engineers to end up as barely a footnote in the Remote Support materials or on the IT support department’s cutting room floor altogether.

This can occur due to a variety of different reasons, but when it does happen, such work can often take the form of features and enhancements that exist as little gems for people to discover.

On R-HUB’s product page for TurboMeeting, one of the features listed is HD VOIP Audio Conferencing. It simply means “HD voice transmission quality.”

Within that hidden phrase gives a tremendous amount of great ideas, hard work and some fantastic results. Let’s take a closer look at this little gem.

VoIP: Can You Hear Me Now?

  • Over the years, the Voice over Internet Protocol (most often pronounced as a single word, VoIP) has undergone a lot of advancement over the years. Its roots extend all the way back to network voice protocols developed as part of ARPANET in the early 1970s.
  • The first public domain VoIP application did not actually appear until 1991, and it was not until around 2004 before commercial VoIP service providers began offering widely available telephony services that used broadband Internet rather than traditional public switched telephone networks for voice communications.
  • From its inception, VoIP has been considered a highly attractive alternative with tremendous potential.
  • So much so, in fact that by 1996, U.S. telecommunications companies had petitioned the United States Congress to ban Internet phone technology. Fortunately, that never came to pass.

The Advantages of VoIP

  • The potential cost savings over traditional phone services are substantial, and even the smallest companies can take advantage of the ability to routinely communicate with clients and partners around the world in a manner that was previously only practical and affordable for large corporations.
  • VoIP also offers tremendous flexibility in terms of communicating using a variety of different devices across various networks.
  • Someone on his desktop PC at home can have a conference call with colleagues around the world using any number of different computers and mobile devices with a multitude of different hardware configurations and operating systems.
  • All that is needed is compatible software and an Internet connection. However, one of the bigger challenges has been to improve overall voice quality. R-HUB provides precisely that.

High Definition Voice Offers Noticeable Improvements

  • In R-HUB Web Conferencing and Remote Support Servers, audio quality has been noticeable improved by increasing bitrate and reducing latency.
  • In addition, a highly versatile codec ensures unmatched results for interactive speech over the Internet.
  • The results are that a person’s voice sounds far more natural and noise gate ensures that optimum settings are in place for the best possible conversations with reduced background noise.
  • With HD voice, conversations are also more fluid. The focus automatically shifts to the content of the discussion rather than simply trying to communicate.

Other Factors Influencing Quality

  • HD voice does not mean that audio quality is guaranteed to always be perfect, however. It does require certain prerequisites in terms of bandwidth and the overall quality of participants’ Internet connections.
  • The quality of the hardware used by discussion participants is also an important factor, and investing in higher quality microphones and headsets can make a significant difference.

All things being equal; however, HD voice will still provide better overall audio quality than standard VoIP with the same Internet connection and hardware configuration.

To test R-HUB high-definition voice quality for yourself, just go to www.rhubcom.com and enroll for a 30-day free trial. For more details on R-HUB products, contact us today at 1-866-758-0984 or email us at sales@rhubcom.com

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The Top 5 Advantages of Hosted VoIP Compared to PBX

April 22nd, 2015

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While the telecom industry is continually evolving, all signs now point to hosted VoIP being the wave of the future. In addition to the POTS network going offline soon, there are also many other key advantages that hosted VoIP offers over traditional PBX phone systems. Below are the five biggest advantages to using hosted VoIP:

Cost
Hosted VoIP offers a much lower upfront cost compared to a traditional PBX system. This is largely due to the fact that VoIP does not require expensive cards for each feature and group of phone lines. In fact, the only upfront costs associated with VoIP is related to the actual phones that your business will use. Typically, this will save you thousands of dollars; funds that you can reinvest in your organization.

Scalability
With hosted VoIP, you can take advantage of extreme scalability. VoIP grows very easily with your organization. When you need to expand and procure additional phone lines, all you need to do is purchase another phone and add a line to your bill. There is no need to worry about whether your PBX cards are able to handle another line or if you will be required to purchase another expensive card in order to handle it. This helps you to save money and time while growing at the speed that is best for you.

Online Management
Due to the fact that hosted VoIP is an Internet-based product, it can be managed easily through an online portal. This means that you can benefit from the ability to change your voicemail and set up call forwarding when you are not in the office. You can even edit the information that is associated with each of your phone lines. Such an online portal can be accessed securely from any location, meaning it can travel with you.

Direct Inward Dialing (DID)
DID is easily one of the coolest features offered by VoIP. In addition to everyone in your organization being able to be reached through the attendant at an extension, DID also provides each person with a unique number that can be dialed at his or her desk. This highly beneficial feature comes standard with every VoIP system and can prove to be invaluable for sales representatives, while also making the Find Me Follow Me feature work even better.

Unified Messaging
With unified messaging, you can also use the Internet to its full advantage. With this feature, audio files of any new voicemails you receive can be sent to you in an email. If you need to work offsite but still want to be able to check your voicemail from any location, this feature can prove to be incredibly valuable and convenient.

These are just a few of the many benefits you can enjoy with hosted VoIP compared to a traditional PBX-based phone system. If you would like to learn more about how a hosted VoIP system can assist your business, please contact us at 1-866-758-0984 or email us at sales@rhubcom.com

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Why Choose RHUB Audio Conferencing Solutions

January 27th, 2015

There are many audio conferencing solutions on the market today, so one may wonder why RHUB’s TurboConferencing is the best solution for them. Unlike many other audio conferencing services, this one integrates traditional telephones with VoIP (computer speakers and microphones), video conferencing and web conferencing. All these things allow RHUB Audio Conferencing services to provide the following advantages that cannot be found in other audio conferencing products.

1. It will save you money

It is up to the host to choose whether they will use paid audio or free audio for each individual meeting they organize. In other words, hosts need to pay only for an audio session when needed for certain meetings. Paid audio sessions won’t cost you much because they cost as low as 3.9 cents per minute. Callers using computers to make the call can use this service for free no matter if the session is paid or free.

2. It reaches many countries

You can dial-in with domestic tool numbers in 17 countries for free audio. You can also dial-in with toll or toll-free numbers in 28 countries for paid audio. Of course, you can always join in from any computer that has internet access by using a microphone and speakers.

3. It provides rich-media recording

Thanks to RHUB audio conferencing solutions you can record different type of media. For example, you can record computer screen updates and voices of regular phone callers and computer callers. In addition you can record webcam images. What is even better you can play or publish these media recording in Flash and other popular formats which can make this process a lot easier. This is an option that you can’t find in other audio conferencing options.

4. You can get real-time reports

With the help of RHUB audio conferencing solutions users are able to get information and reports on all call details. These details include access codes, host names, caller numbers, star and end time (duration) and cost. This is a very practical option that can help you make analysis.

5. It provides excellent control

The hosts using this audio conference product are able to display active speakers at any time and mute unmute anyone or everyone with few clicks. In addition, they can use self-mute or self-unmute option through their computers or phones and raise hands via computers or phones. Finally, they can also schedule audio conference.

6. It allows PBX integration

This is only an optional feature for those who are planning to buy this product. This feature is free for internal PBX callers. With the help of this interesting feature, users can extend conferencing based on PBX and include hundreds or even thousands of participants from 28 countries and computers via internet.

7. It provides high audio quality for enterprises

RHUB and their team of experts have carefully chosen premium quality telecom carriers from all over the world in order to provide customers high quality audio services. Their services can be used for free for a certain period of time.

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