Archive for the ‘How Tos’ category

ADVANTAGES OF THE RHUB APPLIANCE

November 2nd, 2012

1.      You own it and,
there are no monthly recurring fees
or
pay forever models. Hold as many meetings as you would like with as many hosts.
The license manager only counts concurrent meetings/attendees, not names users.
The appliance installs in under 10 minutes.

2.      It installs
in 10 minutes
on your LAN or ANYWHERE.

3.      When sending meetings to attendees for viewing
Seminars/Webinars, – with the RHUB WebView technology, there is NOTHING TO DOWNLOAD – so
no Firewalls will stop them, or Group Policies – and no Antivirus will block
the meeting. The host sends out a URL not a file to download. When the attendee
clicks on it, they join the meeting in less than 5 seconds – not minutes, thus
guaranteeing the attendance. If the attendees can get to Google maps, they can
join your meeting.

4.      It works on a concurrent model not named licenses. So ANYONE can use it (whom
you allow)

5.      It is FAST (Screen refreshes are clearer and better than Hosted
Models)

6.      If you are holding meetings internally, unlike hosted
models, you don’t go up to the cloud and consumer your internet bandwidth – it
is all internal and screen refreshes are at Network Speeds. Lightning fast.

7.      The quality of the Audio Bridge is superior (HD codecs) to other models.
Attendees can join by dialing a phone number or completely free using VoIP

8.      It is BRANDABLE – it will have your company name Logos all over (not
the Webex or GoToMeeting logos, or others). The exit page can be tailored to
your messages – very helpful for sales/marketing Webinar

9.      You can embed it and Integrate it with and in your websites and
applications
You can see examples at www.cloeren.com/meeting.html and www.inlinetech.com

10.  It also allows your techs to use this as a REMOTE SUPPORT TOOL (it
allows a technician to control another user’s desktop and access unattended
servers/PCs)

11.  It is extremely secure-you have complete control over meeting access
including by IP address.

12.  All sessions
can be recorded
and then saved to FLASH
or AVI so you can post these to your Web Site or Youtube or other appropriate
sites. You own and control the recording – not the hosted company

13.  It includes Video
conferencing

14.  It includes
File Transfer
. The host can send out
files to 1, select attendees or all attendees at the same time.

15.  It includes
remote printing
. The host can issue a
print job and it will print at 1, select attendees or all attendees (I think
remote printing is only available in the remote support/remote access mode –
need to check)

16.  It includes chat. Attendees can chat with each other
or host can chat with each or all

17.  Automatic reconnect – should an attendee’s internet
disconnect or go out, the second it comes back, the session is auto joined. No
need to do anything

18.  Host can choose to have attendees put their Email
before they can join – thus capturing the Emails.

19.  Reporting is
included
telling the host who has joined,
when, from where and capturing start and end time as well as their name and
Email

20.  Provided the unit is on the LAN and you have
maintenance, firmware is
updated automatically
with no user intervention (admin or user side). We
protect you from obsolescence

21.  There is an appliance for practically any meeting size

22.  Platform and device agnostic

23.  It includes REMOTE CONTROL – the ability to access your own computer
remotely

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How to prevent security breaches? On-premise Remote Access Appliance

April 4th, 2012

One of the greatest fears behind the adoption of remote access solutions is the possibility of a creating a security breach in an already well functioning IT infrastructure.  These fears are not unfounded, there are reports of security breaches in IT infrastructures being created by the deployment of remote solutions and companies have reason to be a little afraid when adopting these products and services.

But whose fault is it? Many product developers believe that the burden is mainly on the user, that wrong decisions and improper use weaken the infrastructure, that it is up to the IT department to make sure that the infrastructure is truly secure. They say that if their product is poorly handled then it is doomed to fail, despite all the technical innovations they implemented to make their solution more secure. They claim that it is much like a car, with its seat belts, airbags, blind spot sensors and anti-lock brakes, being driven off a cliff.

But what’s wrong with this analogy? What’s wrong with it is that it is extreme. If you’re driving off a cliff then, in truth, there is no technical innovation that might save you, but the fact is that most car accidents happen on the street and not driving off cliffs. In normal circumstances, technical innovations make the difference and do save lives.

By comparing users to mad drivers jumping off cliffs, product providers are really saying that they have no responsibility at all if anything bad happens, they’re saying it is the user’s fault. The truth is that users aren’t blameless, especially when they choose solutions with almost no security measures, but product providers share part of the fault as well.

One only has to look at SaaS (software as a service) remote access solutions to understand that these put the users at risk, since these remote connections pass through third party servers over which the user has no control whatsoever.

Then there are other solutions, such as on-premise appliance products, which put the user back in control. More than SaaS-based solutions’ protection measures, which are customary SSL and proprietary encryption systems, on-premise remote access appliance adds another level of security protection by allowing users to deploy the appliance behind the firewall. In addition, users keep all of their remote access sessions data, sreen recordings, and audit conversations logs on-premise, eliminating the security risks of SaaS-based remote access tools that pass sensitive data through a third-party server. Appliance also offers LDAP integration with identity management solutions, to ensure only authorized users can remotely access computers and provide unattended remote access service.

These protective measures, just like the airbags, seat belts, blind spot sensors and anti-lock brakes in the cars, increase data security and prevent outside data breaches. On-premise appliance is also very easy to implement and requires little or no IT maintenance. It helps IT departments keep the whole system under their watchful eyes.

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Why Spend When You Can Save with Web Conferencing

June 18th, 2010

Cutting costs and reducing spend has always been at the core of the corporate philosophy regardless of the economic environment. While it can lead to less palatable decisions such as job cuts, it also encourages the development of new technology. There are many relatively inexpensive ways companies can save money and reinforce their sense of corporate responsibility.

The Path to Reducing Consumption

save with web meetingsThese days the idea of cost savings has taken on a life of its own. This is largely due to the worldwide economic recession which has affected many companies worldwide. Catastrophic events such as the recent eruption of the volcano Eyjafjallajokull in Iceland have companies seeking viable alternatives to business casino online travel. Simple routes to minimizing consumption include:

  • Cutting down on paper usage: Some experts predict that eventually everything will be stored digitally. Until that day comes, companies can begin by eliminating paper files where possible. For added protection a policy of backup and retrieval should be put in place.
  • Using web conferencing tools: From real time collaboration to meetings and webinars, web conferencing software does it all. It also virtually eliminates the need for business travel saving millions of dollars in the process. Web conferencing plays a vital role in the current green movement since it cuts fuel costs. It can also reduce the need for printed material for meetings.
  • Embracing alternative energy: Companies that are located near lakes can explore the option of geothermal energy. Solar and wind energy are also attractive options currently being used by many institutions.

Utilizing these solutions is well within the reach of many companies. It is even beneficial for many companies as it helps to bring down the operating cost. Even small businesses are currently using meeting software with great effect. With alternative energy the initial capital outlay can be substantial, but this depends on each company’s energy needs. Cost savings from alternative energy usage are usually realized within months.

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Things You Can Do to Get the Most Out of Your Web Conferences

May 28th, 2010

There’s a good chance that the next time you attend a class or seminar it will be online. Webinars are fast becoming the go to means for disseminating information to large groups of people quickly. Attendees love it because they can attend from the comfort of the home or office. Businesses are big on it because they can reach employees or prospective clients no matter where they are, and save big while doing so.

Attending a Web Conference

The quality or success of a web conference will be evaluated differently depending on the person. While the overall success is largely determined by the host, there are some things you can do to get the most out of your web meetings. Factors you can control that are needed for a web conference include:

  • Internet connection: High speed is preferable as it will enable faster downloads. It also enhances video and sound quality.
  • Speakers and microphone: A microphone is optional as it depends on the format of the particular conference. Speakers are essential.
  • Webcam: This depends on whether you are supposed to be seen in the web meeting. In many instances this is not necessary.

Making Your Contribution

contribute to a web meetingIt’s true that the web conference is different from the standard meeting setting, but rules of good etiquette still apply. If you are expected to log in at a certain time, do so. Make note of any email reminders of the conference so you won’t miss the date.

If it is supposed to be an open discussion, prepare some quick points beforehand. Make notes during the session if you think it necessary. Take advantage of chat function during meeting to post questions without disrupting the presentation.

Avoid straying off topic. It might be a big money saver, but with web meetings time is still money. Using tools that enable collaboration and free flow of ideas will make for a more meaningful session. Some features you might want to look out for include:

  • Whiteboard
  • Text chat
  • Live video

As with face-to-face meetings, you typically get from a web conference what you are willing to put into it. Luckily, attending a web conference is not a technical issue, so you can concentrate on what is important. So before you attend your next webinar or web meeting, think about what you will contribute.

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Web Meetings, Do IT Know Best?

May 14th, 2010

IT departments have become a standard component of many businesses today, especially those that heavily utilize computer and communications technology. In charge of the company’s technology needs, the IT guy is the one you kermit learn more about web meetingscall when for are your computer troubles.

In spite of their obvious technical know how, IT staff is sometimes at odds with the company’s decision makers. Not surprisingly most of these little squabbles revolve around money. IT department strive to bring the best products to the company but often overlooking the staggering price tag that comes along with a top of the tier product. With communications technology there are lots of grey areas where cost is concerned. Sometimes it makes sense to go all out, sometimes it doesn’t.

The Web Conferencing Dilemma

Deciding to use web conferencing is not much of a quandary these days. There is ample evidence that supports the idea that this one of the best routes a company can take for communications. However, with there being so many vendors out there, making a decision can be hard. Just remember that certain features are considered essential, such as:

  • Audio conferencing integration
  • Screen sharing or remote desktop
  • File transfer
  • Text chat

These are pretty much standard with most web conferencing solutions. Just keep in mind that the quality of these features varies depending on the provider.

The Clash over Web Meetings

The thing to remember is that IT staff usually knows what they are talking about. It is what they were hired for. Still, it never hurts to do your own research. A more informed buyer is a better buyer. With web meetings, higher cost does not always translate to quality. Start by defining the need of the company. Once you start out with a clear picture of what your company needs, choosing a conferencing solution becomes simplified.

Choose a solution that is scalable, that is, capable of growing as your company does. You’ll find that on this issue, you and the IT department will be on the same page.

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