Archive for the ‘Remote Access’ category

Four top-quality solutions to get quick and easy access to a Remote Computer

February 6th, 2017

Why remote access is still important today? Despite the clouds, many companies prefer to keep their sensitive documents on their own hardware because of safety concerns. On the other hand, it is an inexpensive and fast way to rescue your team, when there is a technical hitch or a system crashes. In this article, we are exploring some of the best products to get a quick and easy access to a remote computer.

What solution to adopt for remote access/control?  Technically, the match is between on-premise server based solutions and software based solutions. The first approach has the great advantage of ensuring the highest level of security; the latter is appealing because no hardware is needed.

Contrary to what readers could expect, prices do not change so much on passing from a solution to the other. While there are inexpensive servers for remote access, like R-HUB`s Turbomeeting, some software can be very expensive because of its license system.

R-HUB`s Turbomeeting (http://www.rhubcom.com)

Advantages:

Highest level of security;

Remote access from any mobile device;

No need of IT team, being R-HUB`s remote support servers plug-and-play products;

Unattended remote support.

R-HUB Turbomeeting merges the advantages of the traditional on-premise server based solutions with the advantages of software based solutions. The result is a fast, scalable, easy-to-use and easy-to-install product that can be the right solution for a huge range of customers with different needs, from small businesses to charities.

Price: R-HUB`s remote support servers start from $295. R-HUB flat license policy allows you to add a virtually unlimited number of clients at zero cost.

Yuuguu (http://www.yuuguu.com )

Advantages:

Multitasking: it handles web conferences, remote access and collaboration.

No need to download any software or sign up.

100 minutes free each month.

This app with a tricky name is a browser-based solution. It means that the only requirement is having a web browser installed on the pc. Remote access happens through web browsers as well.

Coming to price, the yearly license costs 74 euro per person that hosts a Yuuguu session.

LogMeIn ( http://www.logmein.com)

Advantages:

Compatible with a large number of platforms.

Easy-to-use and rich in functionalities, like remote printing, file sending from desktop to desktop, remote diagnostics, analytics and monitoring.

Free version available.

LogMeIn is one of the most popular and easy-to-use platforms for remote control. Its free version offers all the necessary functionalities for a basic usage. Though, there are also many versions of the product with similar features, which can be sometimes a bit annoying.

Price:  a one-pc license starts from 249$ a month.

Techinline

Advantages:

Safe connections.

No need to pre-install software.

Flexible: it can be utilized also by big organizations.

Techinline is presented as an ideal solution to quickly inspect remote desktops and solve technical issues. Chat sessions to troubleshoot problems are available and the ability to copy and paste files as well.

Price: Techinline license starts from 30$ per month.

  • Share/Save/Bookmark

What is the best solution for Remote Access?

February 5th, 2017

The technology employed is what really matters in choosing the solution that fits our needs among the many products for remote access available on the market.

Through remote access tools it is possible to get access to pcs and endpoints in order to give tech help or other form of customer support and perform several other IT tasks.  Now, the question that comes up is how to choose among the dozens of products that have been mushrooming in the last few years the best for our needs.

The main point to understand is the relevance of the technology utilized to build the product you are going to buy.This is often what really makes the difference, while GUI  features are – more or less – similar among the several products for remote access that are available on the market today.

On-premise server based or not?

Some products utilize on-premise server based solutions. An outstanding example of this approach is R-HUB`s Turbomeeting http://www.rhubcom.com suite for high quality audio and video conferencing, remote access and customer support.

The advantages of on-premise servers are mainly their security and reliability: This solution is not only hacker-proof, but it also prevents data leaks and bypasses the problem of spotty connections, as it is not web dependant.

The traditional objections to on-premise servers (mainly the high cost of exercise) are overcome, as R-HUB`s servers are light, silent and small plug-and-play devices that do not need any dedicated IT team. They are able to self-installing and self-upgrading, to the point that they really offer the pros of web based solution without the cons.

Prices are reasonable, as Turbomeeting servers start at a price of $295 and allow up to 3000 participants per room.

Software based solutions.

Usually these solutions request that clients download the necessary software and install it on their pcs. Some platforms that implement this technology are GoToAssist (https://secure.citrixonline.com/ ) and LogMeIn (https://secure.logmein.com). Intrinsically less secure and reliable than on-premise server based solutions, these products have the great advantage that no hardware is necessary and maintenance costs are zero. If your company does not need a great level of privacy or security, they can be a real good deal.

Among their common features, we remember multi-platform and multi-connection support, zero install, wake ups, restarts, chat, VoIP, audio and video, meetings and presentations.

In one word, they offer a high, scalable integration between the specific features of remote access tools and the features of virtual meeting tools.

Prices vary very much and their pricing models as well. For example, GoToAssist is offered at $55 per month per technician, while LogMeIn is sold at $1299 per year.

In conclusion, an on-premise server-based solution is optimal for companies that need a high level of data protection, while software based products are more indicate for situations where it is admissible a lesser level of privacy/protection of data.

If you are interested in remote access products, you are going to find more resources and materials on R-HUB`s web site http://www.rhubcom.com

  • Share/Save/Bookmark

4 Top-quality Tools for giving Remote Technical Support

February 3rd, 2017

What is the best solution for giving remote technical help? Very helpful in troubleshooting remote computers, tools for remote support help both clients and technicians to save time and money.In this article we are outlining four products that have built reputation in the last few years.

Through remote access, it is possible for technicians to perform all the necessary troubleshooting steps to solve a technical issue without the need to physically go where the computer is located. In this way, the hours billed are much fewer, with consequent lower technical support service fees.

Products for giving remote technical support must be safe and reliable. This is the reason why we have place on the top of the list of our preferences an on-premise server based solution, R-HUB remote support servers http://www.rhubcom.com/v5/remote-Support.html

On-premise servers are well-reputed for the high security level that they ensure, being real hacker-proof devices and preventing data leaks and data losses. The specific advantages of R-HUB remote support servers are the ability to support both attended and unattended remote computers, to run concurrent sessions also on the same pc, and to allow additional staff to join a remote support session to give help.

The cons of the approach based on on-premise servers have traditionally been the high costs of buying and maintaining these machines. However, R-HUB has brilliantly solved these issues; their remote support servers are small, silent and inexpensive plug-and-play devices that do not need any IT team. In conclusion, R-HUB remote support servers combines all the advantages of on-premise solutions  with the advantages of  web based solutions at a very convenient price.

The software based products have undoubtedly the great advantage to please those who do not love to have hardware around. An example of this kind of tools is:

LogMeInRescue https://secure.logmein.com/home/it , a web application that allows users to  remotely access pcs or give/get remote technical support.What makes the difference with other software  for remote access is the availability of many functionalities that are usually absent in this kind of products, like chat, audio and video calls, and session recording.  There is no software to install, and mobiles and tablets are supported.

TeamViewer  https://www.teamviewer.com/en/  has a free version that is very popular and mostly utilized by people for personal tasks. Its strong point is the easiness of installation and configuration, as it is not necessary to configure any port or other special setting. All main operating system like Windows, Android and iOS are supported. The paid version offer a huge set of useful features, from HD VoIP to Chat and Whiteboard.

Last but not least, ScreenConnect  https://www.screenconnect.com/ offers good features and an excellent support by its team of developers. It is easily customizable with your company brand and may be deployed on your own infrastructure, if you buy their self-hosted license.

If you are interested in tools for remote support, you are going to find more resources and articles on R-HUB web site http://www.rhubcom.com

  • Share/Save/Bookmark

10 Important reasons you should offer Remote Support in order to expand your Business

November 8th, 2016

Remote support allows your clients to get fast and immediate help in any situation of distress. This explains the huge success of this option among customers more than the usual considerations about saving money and time. Adding remote support to the list of your services can thus be a really good idea to expand your business.

Communication with customers does not necessarily have to be face to face. For example, consultants can take care of business through remote support. In this way, not only do their customers save a lot of money and time, but they are also given the invaluable comfort of getting help immediately after an issue has risen. This is the main reason why adding remote support to your options can be a real boon to your business. To discover the other 9, just reflect on what remote  support is:

 

  1. It is time efficient

First, reckon how long it takes to get to your client’s office on average. Then, consider that this time is totally wasted for both you and your client. And, in any case, this solution works only provided that the client is located in your area; what if he lives abroad? In this second case, you should develop an international network of agents that are able to give help locally. A solution that is very expensive and time-consuming to implement.

  1. It is cost-effective

This point is very easy to understand by calculating the savings you can obtain through remote support against face-to-face visits. Car cost and fuel are only two of the items in the list of expenses you can cut down on; for example, you can have lunch at home and spend less on clothing.

  1. It is environmentally friendly

This point is obvious: you do not need to drive in order to give remote support with subsequent fewer emissions. Much less obvious is that a greener footprint can help you in many ways. For example, you can find possible tax credits, or benefit from your reputation of being a conscientious business.

  1. It is client-friendly

Have you ever had the impression of not being so much welcomed during a visit? This experience is common, and the reason is that you land on your client’s place at a date and a time decided by you and not by him. On the contrary, through remote support it is your client that decides what time to get your help.

  1. It is multi-tasking

Working remotely allows you to handle multiple sessions at a time. Consequently, more hours are billed. If properly managed, remote support is a great way to get much more done in much less time.

  1. It allows working after hours

Working after hours is very convenient in some situations, like server software updates or customers that cannot devote their time to you during office hours.

  1. It allows working from home

Home is the most comfortable and desired office for most people. Remote support finally gives you the opportunity to make your dream real and get rid of your colleagues.

  1. It means immediate help

Remote support is the only way to give someone immediate help, which is important in many situations, for example when a machine gets out of order and blocks a whole office.

  1. It means total control of the environment

Working on the spot does not assure you the same level of control of variables that you can have at home. If you’ve ever done support for a retail client, you know that trying to get anything done inside the firm (especially during business hours) is nearly impossible. When working remotely, you don’t have to worry about customers or clients getting in the way.

  1. It is less intrusive and annoying

Some unpleasant situations are automatically prevented thanks to remote support. For example, consultants can avoid having clients around, and customers can keep technology running smoothly behind the magic curtain.

Naturally, there are some jobs that must be necessarily done on the spot. So, it is not possible to work remotely in any situation. But when you have the opportunity to, your job becomes easier and faster. Add remote services to your offer, and both you and your clients will be glad of the addition.

Interested in a remote support application for your business? Visit R-HUB website at http://www.rhubcom.com/v5/remote-Support.html or call for information at 866-758-0984.

  • Share/Save/Bookmark

I Want to Remotely Access My Home Computer – R-HUB Remote Support Servers

July 21st, 2015

build_trust

Your home computer is the perfect machine. It is customized to your precise needs, runs all your must-have apps, and holds every important file you might ever need to access. There is a catch; however: It’s not exactly practical to lug a computer with you everywhere you need to go. This can make it somewhat inconvenient when you are at work and need to access a file from home or when you are traveling and need certain files from your home computer. That’s where remote access comes in handy.

Below are three easy ways to control your home computer from anywhere—your laptop, your phone, or even a friend’s computer, as though you were sitting directly in front of it. This is a great benefit for you as well as for your friends and family members.

The Simplest Option: Use R-HUB Remote Support Servers

By far, the easiest way to access another computer is to use the awesome, cross-platform R-HUB. Here’s how it works.

  • Begin by downloading and installing R-HUB’s TurboMeeting on both your home computer and remote computer. 
  • Next, start Remote Access Meeting 
  • Now, log into your account on your home computer. Leave R-HUB TurboMeeting running in the background when you leave the house. 
  • Run R-HUB TurboMeeting on your remote machine and log into your account. You should immediately see your remote session meeting ID in the list. Click on it to start a remote session with that machine. 

That’s all there is to it. It really is that simple. With this tool, you can quickly and easily share files between machines. Never again do you have to worry about being in one location and needing to access a file from your home computer or another machine.

You can also view multiple monitors and configure advanced settings to make run as smoothly as possible. Even if you are trying to connect two Windows computers or two Macs, I would still recommend using R-HUB. Please note that R-HUB also has an iOS app, if you want to connect from your phone, as well as a web client if you’re on a friend’s computer and don’t want to install any additional software on their machine. Furthermore, it has support for wake-on LAN, which means you can put your home computer to sleep and wake it up when you want to use it, all without being in front of it. That’s pretty great. You can gain access to all of your files at any time without worrying about any restrictions. This allows you to be far more productive while saving a tremendous amount of time, something that everyone wants to be able to do in today’s fast-paced modern world.

Are you interested in accessing your home computer from anywhere at any time? If so, we invite you to try a 30-day trial demo at http://www.rhubcom.com. Additionally, you may also contact us at 1-866-758-0984 or email us at sales@rhubcom.com.

  • Share/Save/Bookmark