Archive for the ‘Remote Access’ category

10 Important reasons you should offer Remote Support in order to expand your Business

November 8th, 2016

Remote support allows your clients to get fast and immediate help in any situation of distress. This explains the huge success of this option among customers more than the usual considerations about saving money and time. Adding remote support to the list of your services can thus be a really good idea to expand your business.

Communication with customers does not necessarily have to be face to face. For example, consultants can take care of business through remote support. In this way, not only do their customers save a lot of money and time, but they are also given the invaluable comfort of getting help immediately after an issue has risen. This is the main reason why adding remote support to your options can be a real boon to your business. To discover the other 9, just reflect on what remote  support is:

 

  1. It is time efficient

First, reckon how long it takes to get to your client’s office on average. Then, consider that this time is totally wasted for both you and your client. And, in any case, this solution works only provided that the client is located in your area; what if he lives abroad? In this second case, you should develop an international network of agents that are able to give help locally. A solution that is very expensive and time-consuming to implement.

  1. It is cost-effective

This point is very easy to understand by calculating the savings you can obtain through remote support against face-to-face visits. Car cost and fuel are only two of the items in the list of expenses you can cut down on; for example, you can have lunch at home and spend less on clothing.

  1. It is environmentally friendly

This point is obvious: you do not need to drive in order to give remote support with subsequent fewer emissions. Much less obvious is that a greener footprint can help you in many ways. For example, you can find possible tax credits, or benefit from your reputation of being a conscientious business.

  1. It is client-friendly

Have you ever had the impression of not being so much welcomed during a visit? This experience is common, and the reason is that you land on your client’s place at a date and a time decided by you and not by him. On the contrary, through remote support it is your client that decides what time to get your help.

  1. It is multi-tasking

Working remotely allows you to handle multiple sessions at a time. Consequently, more hours are billed. If properly managed, remote support is a great way to get much more done in much less time.

  1. It allows working after hours

Working after hours is very convenient in some situations, like server software updates or customers that cannot devote their time to you during office hours.

  1. It allows working from home

Home is the most comfortable and desired office for most people. Remote support finally gives you the opportunity to make your dream real and get rid of your colleagues.

  1. It means immediate help

Remote support is the only way to give someone immediate help, which is important in many situations, for example when a machine gets out of order and blocks a whole office.

  1. It means total control of the environment

Working on the spot does not assure you the same level of control of variables that you can have at home. If you’ve ever done support for a retail client, you know that trying to get anything done inside the firm (especially during business hours) is nearly impossible. When working remotely, you don’t have to worry about customers or clients getting in the way.

  1. It is less intrusive and annoying

Some unpleasant situations are automatically prevented thanks to remote support. For example, consultants can avoid having clients around, and customers can keep technology running smoothly behind the magic curtain.

Naturally, there are some jobs that must be necessarily done on the spot. So, it is not possible to work remotely in any situation. But when you have the opportunity to, your job becomes easier and faster. Add remote services to your offer, and both you and your clients will be glad of the addition.

Interested in a remote support application for your business? Visit R-HUB website at http://www.rhubcom.com/v5/remote-Support.html or call for information at 866-758-0984.

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I Want to Remotely Access My Home Computer – R-HUB Remote Support Servers

July 21st, 2015

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Your home computer is the perfect machine. It is customized to your precise needs, runs all your must-have apps, and holds every important file you might ever need to access. There is a catch; however: It’s not exactly practical to lug a computer with you everywhere you need to go. This can make it somewhat inconvenient when you are at work and need to access a file from home or when you are traveling and need certain files from your home computer. That’s where remote access comes in handy.

Below are three easy ways to control your home computer from anywhere—your laptop, your phone, or even a friend’s computer, as though you were sitting directly in front of it. This is a great benefit for you as well as for your friends and family members.

The Simplest Option: Use R-HUB Remote Support Servers

By far, the easiest way to access another computer is to use the awesome, cross-platform R-HUB. Here’s how it works.

  • Begin by downloading and installing R-HUB’s TurboMeeting on both your home computer and remote computer. 
  • Next, start Remote Access Meeting 
  • Now, log into your account on your home computer. Leave R-HUB TurboMeeting running in the background when you leave the house. 
  • Run R-HUB TurboMeeting on your remote machine and log into your account. You should immediately see your remote session meeting ID in the list. Click on it to start a remote session with that machine. 

That’s all there is to it. It really is that simple. With this tool, you can quickly and easily share files between machines. Never again do you have to worry about being in one location and needing to access a file from your home computer or another machine.

You can also view multiple monitors and configure advanced settings to make run as smoothly as possible. Even if you are trying to connect two Windows computers or two Macs, I would still recommend using R-HUB. Please note that R-HUB also has an iOS app, if you want to connect from your phone, as well as a web client if you’re on a friend’s computer and don’t want to install any additional software on their machine. Furthermore, it has support for wake-on LAN, which means you can put your home computer to sleep and wake it up when you want to use it, all without being in front of it. That’s pretty great. You can gain access to all of your files at any time without worrying about any restrictions. This allows you to be far more productive while saving a tremendous amount of time, something that everyone wants to be able to do in today’s fast-paced modern world.

Are you interested in accessing your home computer from anywhere at any time? If so, we invite you to try a 30-day trial demo at http://www.rhubcom.com. Additionally, you may also contact us at 1-866-758-0984 or email us at sales@rhubcom.com.

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Review of the Best Remote Support Tools

July 18th, 2015

Managing your own computer from afar or even troubleshooting a family member’s PC without being in front of it is much easier when you have a good remote desktop utility on which to rely. With so many different options available; however, you may find yourself wondering which remote desktop utility is best and will meet your specific needs. Below we take a look at the top remote desktop and management tools to assist you in determining which option will help to make your remote support needs a little easier.

 
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R-HUBTM (which stands for Real-Time Collaboration HUB and is pronounced as R HUB) is a premier provider of web conferencing, remote support, audio conferencing, and desktop video conferencing servers that meet the needs of service providers as well as any organization that needs a reliable support tool.

Unlike competing solutions based on named licenses, every employee can use the R-HUB productivity tools without any extra costs thanks to the R-HUB floating license model. R-HUB’s patented breakthrough “Universal Attendance” technology enables users of any platform to join meetings by using an Internet browser and requiring no download of any additional software. Connect, collaborate, and engage others as often as needed, with ultimate on premise security, simplicity, speed, integration, and branding. As a result, organizations and service providers are able to work more efficiently while saving both time and money.

LogMeIn

LogMeIn is a remote PC access company that allows you to access your work computer or even a distant computer from your own home using your home desktop or laptop. This comes in handy if you forget files at your office and don’t like driving all the way back to the office in order to retrieve them. It could also be used when traveling out of town or even out of the country and you do not have vital files with you. LogMeIn grants you complete control over your work computer or a distant computer from the comfort of your own home by simply installing their software and then getting back to work.

TeamViewer

TeamViewer is the remote support tool of choice for many geeks. It can be used in several different ways. You can direct your partner to download the TeamViewer QuickSupport application, which you can run without needing administrator access or any system configuration. It will give them a session ID and password that they can give to you, thus allowing you to easily remotely connect from your TeamViewer program.

Ammyy Admin

Ammyy Admin is a completely portable remote access program that’s extremely simple to set up. It works by connecting one computer to another via an ID supplied by the program.

AeroAdmin

AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support.

To obtain more information about R-HUB Products and even receive a free trial, contact us at 1-866-758-0984 or email us at sales@rhubcom.com.

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R-HUB Remote Support Servers: Getting Rid of That Invisible Man!

July 9th, 2015

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Have you ever encountered an invisible man who seems to stand like a wall between you and your remote computer? This invisible man prevents you from controlling the remote computer, and you wouldn’t even know why. Furthermore, your customer would remain equally clueless after handing over his or her computer to you for troubleshooting. This is a moment of frustration that only an IT pro can relate to and it is one that can make it incredibly difficult to do your job effectively.

If you are one such IT pro, you would have by now deciphered who this invisible man actually is. Yes, it is the User Access Control (UAC) window that appears only on the secure desktop and not the normal desktop of the windows PC. UAC is a security setting enabled in Windows operating systems, starting with Vista. So, wouldn’t it be great if you could have a remote solution that is also UAC-compatible?

While it might sound like a dream, it can, in fact, be a reality and the solution is as simple as R-HUB Remote Support Servers.

R-HUB Remote Support Servers is one remote support software that actually is UAC-Compatible; it intuitively detects the UAC window on the remote computer and displays the Run As Service notification. After clicking Run As Service, you can continue your session with administrator privileges, which enables you to access the UAC window. Furthermore, you are able to benefit from all of this without spending a cent because UAC compatibility is available in the trial version.

As a result, you are able to provide vital remote support to your clients without worrying that the process with be fraught with too many challenges. Even better, you are able to do so without impacting your bottom line.

Benefits of Run as Service

With Run as Service enabled, you can restart your remote computer, even in the safe mode and get connected to the session. This can be tremendously important when you are not sure exactly what the problem might be and you need to get right to work. You can also perform various administrative tasks, such as lock the computer, log off the user, and change the password. Please note that these features are available only in the professional edition.

How many times have you had a client contact you because they needed help with these types of tasks? Probably more times than you can count. Now, you can provide the necessary assistance quickly and easily. That translates to greater productivity on your end and improved customer satisfaction. All total, it is a win-win situation for everyone that could help you to boost your business.

If you have not checked out these features yet, take up the free 30-day free trial at http://www.rhubcom.com  and see it work like a charm on you and your customers.

Are you interested in providing UAC Compatible Remote Support? Contact us today at 1-866-758-0984 or email us at sales@rhubcom.com

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Time to Take another Look at Remote Support

July 2nd, 2015

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Today’s remote support solutions offer more than just remote control for PCs and are continuing to expand their functional footprint. That is according to the Technology Services Industry Association’s (TSIA) recent 2015 Remote Support Trends report.

The report advises service executives to become acquainted with the new capabilities and features introduced by leading remote support platforms, such as R-HUB remote support servers.

Service executives are further advised to find ways to leverage the capabilities beyond technical support. Remote support solutions are typically held in high regard by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey.

While remote support tools initial began by helping IT help desks and support organizations reduce incident handling and resolution time, today’s platforms are used across multiple disciplines with a variety of applications. According to TSIA’s survey, adoption levels of remote support tools are high across many disciplines, including support services, field service, professional services, managed services, and education services.

As today’s remote support tools have experienced expanded capabilities, those tools have begun to gain increased popularity. Previously best known for supporting remote PCs or simply adjusting the settings on a remote computer, leading providers continue to introduce more capabilities in each release, including Mac and mobile device support, reporting, management dashboards, and integration. Thanks to the introduction of increasingly new capabilities, business owners in practically every sector are able to take advantage of a number of important benefits.

When Is the Time Right to Evaluate Your Services and Tools?

TSIA’s survey covers 24 categories of services and tools, and typically finds remote support and web collaboration technology to receive higher member satisfaction scores. Although companies are generally quite happy with their current tools, TSIA does recommend evaluating alternative solutions when requirements expand. This is particularly important when a company is considering a deployment model, security features, and connection time.

Enhanced Security with Remote Support

In regards to security, TSIA says that members have reported issues such as customer complaints that a support technician uploaded or accessed personal photos during a remote session. If your current solution does not allow you to control the actions taken by a technician on certain systems while also capturing a secure audit trail and optional video recording of every activity, this is certainly a compelling reason to consider upgrading.

As companies are well aware, customer complaints of this nature can be a very serious issue. Should such complaints go viral, they have the potential to seriously damage the reputation of your brand. By upgrading, you are able to be proactive and provide greater peace of mind to your customers while also ensuring that your brand’s reputation is not at risk.

For further details in order to provide a better remote support experience to your clients, call us today for a free demo at 1-866-758-0984 or email us at sales@rhubcom.com to find out more about how an improved remote support experience can benefit your business.

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