Archive for the ‘Video Conferencing’ category

Some few little Tricks to build trust over Video when using TurboMeeting

September 18th, 2017

Researches give evidence that video conferences are slightly less effective than real in-person contact in building trust. According to a study of the University of Michigan, video conferencing comes second in the descending list of the effective forms of communication for building trust, while in-person contact still holds the first place.  The worst result is for text-messaging and emailing which stand in the far four position. Audio conferences fall half-way, by positioning themselves in the limbo of the third position.

What is there behind these results? It seems that the main problem with communicating and building trust is the loss of information that is implied in the usage of these media. For example, both visual and audio communication gets fatally lost in text-chatting. Unfortunately, some important data like the tone, inflection, peaks and accents of voice, the facial expression of the speaker, his possible frowning, and any other facial movements, are basilar pieces of information for our brains, in order to decide whether our interlocutors deserve our trust or not. In their researches, Gill and Gergle found out the importance of eyecontact. When it is poor, the result is more labored conversations and difficulties in turn-taking.

An effective strategy to tackle with these issues is to compensate the loss of information that is implied in video conferencing in some way. When using TurboMeeting for video conferencing, it is then important to follow some few best practices that have been developed expressly for this purpose. First, it is obviously important to keep eye contact with your interlocutor in order to avoid seeming untrustworthy. But there are others.

1 – Smile. Not only does smiling increase life expectancy, but it also affects trust, as it induces positive feelings. Some tests have been made about a possible link between trust and genuine smiling. The results are positive: it is proved that actually smiles increase trust.

2 – Walk or move your arms. Professor Erin Meyers advices that walking or moving your arms can improve the sound of the message, as it helps to regain “the interpersonal or persuasive edge” that is often lost through the video medium.

3 – Use more explicit verbal assents and positive emotion words. According to the researches of Gill and Gergle, this is a quite effective way to show willingness to cooperate that is used by conference groups.

4- Provide a work-style/personality profile. According to a group of scientists (Rusmann et al) , this trick speeds up the process of assessing trustworthiness.

If you are interested in virtual workplaces and the new techniques to manage distant teams, you are going to find further resources on R-HUB`s blog at http://www.rhubcom.com. It is also possible to enjoy a free trial period of 30 days of R-HUB`s video-conferencing products like TurboMeeting.

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Why Video Calling is the Best way to Build Trust in the Virtual Workplace

September 15th, 2017

In descending order, in-person contact, video calling, audio calling and text messaging/emails are the most effective means of communication for building trust according to a research of Michigan University

When the going gets tough, talking face-to-face with your opponentis the only way to get out of it in most situations. This shows the power and importance of in-person contacts in building trust among people. Now, there is scientific evidence that back up the validity of the expression “we’d better talk in private”: according to a research of the University of Michigan (http://www.business2community.com/communications/video-conferencing-formation-workplace-trust-01778381#Kt51pdUzWH4cJZL3.97) that purposely targets virtual workplaces,  face-to-face meetings are the most effective way to build trust among people and virtual meetings the next.

This is not surprising at all, as video conferences simply recreate the experience of a face-to-face meeting across distance. The strong development of this technology in the last years plays a great role, as today video conferencing ensures their users high quality video sessions that are able to perfectly replicate the experience of a meeting in the reality. To give an example, we mention the suite of video conferencing servers TurboMeeting of R-HUB (http://www.rhubcom.com) that allows its users even to cooperate in real time with very low frame delay (some few seconds) and get an enhanced experience of telepresence. Even the smallest non-verbal message is preserved through the usage of these light and compact devices that can be comfortably placed on a shelf of your bookcase as little as they are and that are sold at a price that does not go over a thousand of dollars.

A strong point of video conferencing is that all the initiatives and actions that are recommended by experts to build trust (like recognizing excellences, for example, or task delegation) can be easily included in any working relation that is managed through video conferencing. In other words, video conferencing allows managers to transpose and utilize the same tricks and techniques they learnt in traditional workplaces in an utter natural way, without the need of more or less long periods of retraining to get used to a new technology.

The fact that video conferencing is a technology that assures managers a smooth transition from the traditional workplaces to the new digital workplaces is certainly one of its key-factor of success. According to Credence Research, the growth of video conferencing in workplaces is explosive, with an expected rate of increase per year of + 20% in the next few years: in other word, it is a real technological revolution.

In conclusion, video conferencing is a very effective way to build trust thanks to its capability to perfectly render the experience of a real in-person contact and the possibility to transpose all the recommended actions to build trust into the virtual workplaces. However, it works if we use video conferencing tools that are able to ensure superb HD quality and seamless image streaming like TurboMeeting.

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Better to place a Conference Call or a Video Call?

September 5th, 2017

The advantages and disadvantages of the two most popular methods of virtual conferencing in business

Better to have an audio conference or a video conference with your team? You would have asked yourself this question hundreds of times and especially today when every good virtual conferencing tool (for example, TurboMeeting of R-HUB, http://www.rhubcom.com) gives you the option to choose between these two means of communication. Although the usage of video conferencing is decisively on the increase, the screen has not yet outplaced the more traditional audio conferences. Therefore, the answer depends on the practical situation you are. Let’s then have a quick look at the pros and cons of these two technologies in order to choose the one that suits our needs better.

  1. Conference calls are cheaper and easier to use and set up.

Conference calls are cheaper and easier to set up than video calls. This is the reason why they are preferred for quick communication and when it is not necessary to show documents, slides, or other visual materials. Another strong point of calls is that users do not need any computer, as a simple mobile or smartphone is enough to access. In other words, conference calls are destined to stay, despite the success of web conferencing. The fact that a good 75% of organization has adopted this mean of communication confirms our assumption (source: http://techcrunchies.com/conference-calls-statistics/).

The common issue with conference calls is voice crispness. On Skype, how many times have you had to withdraw on a textual chat because at a certain point you barely understood what the other speaker was saying?

  1. Video conferences are more engaging.

Nobody would think to give a webinar through a trivial phone conference call. There are occasions, like webinars, lectures, product presentations, administrator board meetings, when telepresence, visual and non-verbal communication become crucial.  Today, products like R-HUB`s TurboMeeting allow users to enjoy an experience very close to a real meeting during a video conference, plus the possibility to utilize tools like polling, document and desktop sharing. TurboMeeting solves also the problem of the greater difficulty of setting up video conferences, as it makes the operation very similar to audio conferences.

The common issues with video conferences are that they are more expensive and less comfortable to configure. However, these problems have been partially addressed by the new generation of video conferencing solutions, as the example of R-HUB`s TurboMeeting well proves.

In conclusion, ordinary audio conferences are great for quick and ordinary daily communication, when there is no need to show visual materials. Video conferences are decisively more suitable for webinars and distant learning, product presentations, tele-selling, and, in general, any occasion when it is necessary to show visual materials or to recreate an environment as close as possible to a real meeting.

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The Secret to be a Successful Remote Salesman

September 4th, 2017

9 basilar tips from best marketing experts to sell remotely and successfully.

Selling remotely presents some additional challenges to traditional sales.  There is no supporting team and the potential distractions are higher, just to mention some few of the most obvious issues. However, marketing experts have worked out some best practices that can be surely helpful for distant salesmen to reach the aggressive goals that digital firms request today.

1 – Understand the importance of personal communication tools. According to Mark Cox, managing partner at In the Funnel, video chat and phone chats are crucial in a world where communication is often reduced to a mere exchange of emails and written messages without any personal touch. Video conferencing instruments like R-HUB`s HD video conferencing servers (http://www.rhubcom.com) servers are ideal to perform this task, as they offer you a safe and reliable tool to place interactive and engaging HD video conference calls.

2- Motivation is all. Kendra Lee, author of the Sales Magnet, explains that the only real way to get results in sales is real motivation.  Control cannot replace passion in any job, including distant selling.

3 – Start with the most difficult tasks. Shari Levitin,  professional speaker, advice to start with the most difficult tasks at morning like strategic planning and meetings, as our decision making ability peaks at dawn to slowly decrease later during the day.

4 – Discipline, discipline! Barbara Giamanco, Social selling advisor at Social Centered Selling LLC, worries us that working from home relies on self-discipline much more than working in an office. So, beware of distractions: being no boss around, it is up to you to check yourself.

5 – Create a routine. According to Sarah Duffy, talent specialist at Open View Venture Partners, the lack of an office can create a scattered workday. So, it is important to create a routine, like to set a time to start and stop or to have a break.

6- Focus on results. The ghost writer and speaker Jeff Haden stresses the importance of results for those working online. Presence is not important at all, as there is no office or boss that checks us.

7 – Make up for the loss of social interactions. Working from home means losing most social interactions and the connected stimuli. Therefore, it is important to find alternative ways to meet people and be stimulated. Matt Bennetti, Senior Director of Corporate Development at Salesforce, suggests that remote workers should join enterprise social network like Chatter.

8 – Be aware, results weigh much more online than in a traditional office. Liz Hall, VP of people at Trello, observes that while office workers can get away with just being visible, remote workers cannot. Remote workers have only their results as a way to show their skills.

9 – Design your own schedule. This is the great advantage of working home, after all. Lauren Maffeo, Content Editor at GetApp.com, suggest that you should exploit this opportunity. No matter whether you are a night owl, or a guy who gets up early. Working remotely means that you are the owner of your time. Exploit this unique freedom.

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Four Great Tools to share your Screen easily and without any Software Downloading

August 28th, 2017

No software downloading means less annoyance for your users and thus more participants to your virtual events. Let’s have a quick glance to TurboMeeting, MegaMeeting, GoToMeeting and WebEx, four great tools that allow you to share your screen without any software downloading.

Screen-sharing is one of the most useful and utilized functionalities during webinars, video conferences or remote support operations.  Unfortunately, the products for virtual conferencing that do not require any software download are few. Yet, it is proved that users’ preferences go to no downloading solutions, like the browser-based ones. If you adopt this technology, you have then better chances to increase the number of participants to your webinars and virtual meetings.

TurboMeeting is a suite of video conferencing servers manufactured and distributed by the company R-HUB (http://www.rhubcom.com). Clients can access a webinar hosted on a TurboMeeting server simply by clicking on the special link in the invitation email through their browsers. No software is downloaded. This solution offers a huge set of functionalities to make your webinars and video conferences highly interactive and engaging, among which there is naturally screen sharing. You can easily show slides, documents, photos, videos or other relevant material to back up your arguments that way.

MegaMeeting (http://www.meagmeeting.com) is specialized in browser-based solutions for webinars, video-conferences and one-to-one meetings. Screen-sharing is just one of the multiple functionalities that this solution offers its users and, again, there is no necessity to download anything. What makes the difference with TurboMeeting is power. R-HUB`s servers can host webinars up to 3000 participants for room, MegaMeeting up to 250 only. MegaMeeting is also more expensive, as it costs per year more or less the same as the purchase of a R-HUB`s server that though lasts much longer than one year.

GoToMeeting (http://www.gotomeeting.com) is one of the most popular platforms for web conferencing. Simple and cost-effective, it allows you to host any kind of virtual events, from your webinars to the classic online meeting. All the usual functionalities (among which screen sharing) are present. To enter a webinar, participants have simply to digit the ID of the event and their email on the form on the special web page. Among the cons, there are the severe limitations on the number of participants, which cannot go over 100 attendees. The price is comparable with R-HUB`s TurboMeeting.

WebEx (http://www.webex.com) is the pioneer of web conferencing, as it was founded in the far 1995. The max number of participants per meeting is 200, while the price per year is 590 US$ (to make a comparison, a TurboMeeting server that can host up to 1000 participants cost 995 US$). The recent integration with Cisco Spark assures users a clean and crisp audio. Screen sharing is present among many other useful functionalities.

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