Archive for the ‘Web Conferencing’ category

RHUB Can Help You to Resolve Meeting Failures-Quickly and Easily

December 9th, 2014

Web conferencing has now made it much easier to conduct meetings from your location without the need to travel, thus saving time and money. But, web meetings can sometimes present challenges that can make it difficult to communicate effectively. There can be many reasons why you or the person you are trying to communicate with may not be able to effectively get into a meeting. When that happens, it can quickly destroy the meeting and put an end to the productivity you were trying to achieve. If you were trying to conduct a sales meeting with a client or prospect, it can also leave a bad impression and delay the sales process.

One of the most common reasons why many people are not able to get into a meeting is because IT locked down their computer and now they are not able to join a web meeting without downloading software. While you really can’t blame the IT department, after all, they are only trying to do their job, it does not make the situation any less frustrating.

Furthermore, that is just one example. The reasons for not being able to join a web meeting are numerous. Other common reasons include that it is just too difficult to use. No one wants to sit around struggling while trying to get a meeting set up to attend. The reality is that the longer it takes to join a meeting, the less likely it is that the person will actually join the meeting. After all, the goal of a web meeting is to be more productive and save time.

All of these issues are areas where RHUB can help. With our no download mode, we make it possible to host web meetings without needing to download anything at all. This effectively resolves situations where your IT department has put you on lock down and now you are not able to download the software necessary to join.

Our no download mode also helps to improve ease of use. All that you need to do is email the link to the meeting along with the meeting ID and someone can join your meeting in 10 seconds. That’s all there is to it. If you’ve had people in the past who have been hesitant to attend a web meeting because they think it will take too long to get set up or because they are concerned it will be too difficult, this can be an ideal solution.

When you show your associates and clients how fast and easy it is to attend a web meeting, you will also be demonstrating that your company is on the cutting edge of technology. It’s a great way to boost your brand’s reputation while also working in a more effective and productive manner.

Are you excited to learn more about RHUB and how we can help you to be more productive with no download web meetings that only take 10 seconds to set up? If so, contact us at 1-866-758-0984 or email us at sales@rhubcom.com for a demo.

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Benefit from HD VOIP Audio Conferencing with RHUB Web Conferencing Servers

December 8th, 2014

An increasing number of businesses are now opting for VOIP audio conferencing. Among the reasons for that is that VOIP audio conferencing is less expensive, better quality than land line calls and provides more host control over the conference. Additionally, VOIP and audio conferencing is more spontaneous than drafting an email and transmitting it to large groups of coworkers. Furthermore, it provides a more virtual setting than deploying the speaker button on the telephone. In numerous ways, the Internet has revolutionized the way in which businesses are able to interact. VOIP Audio conferencing is now paving the way for the future of communications.

With sales now reaching almost $15 million and a growth rate of more than 45% in 2014, Voice-over Internet Protocol, or simply VoIP has truly become a strong contender in Internet communications.

How It Works

The way in which the Internet and a telephone are able to function simultaneously can seem quite astounding, but there is actually nothing complex about the concept behind it. Computers are utilized for recording sounds, including the sound of the human voice. Small bits of sounds are then saved in the CPU at extremely high rates. These small portions of sound are known as samples, which are then saved by the computer to form a copy of the original sound.

VoIP utilizes the same principle as a computer recording sounds. The exception is that the small bits of sounds, or samples, are not saved in a local computer. Instead, they are played in another computer once they have traveled through the Internet Protocol, or IP, network.

RHUB Web Conferencing servers are able to provide HD VoIP audio conferencing in which every attendee in a meeting is able to make use of computer microphones and speakers for conducting audio conferencing with HD voice quality. In order to avoid the potential for echo, it is advised that a decent headset be used. More than 200 attendees can be supported in a single session.

With RHUB web conferencing servers, organizations gain the ability to conduct and participate in teleconferences while improving their business communications on domestic and international level with business associations, employees, and clients in disparate geographical locations.

Why Choose RHUB’s Audio Conferencing Services?

RHUB audio conferencing servers, unlike other audio conferencing services, integrate traditional telephones (PSTN) with computer speakers and microphones (VoIP), video conferencing, and web conferencing. As a result, RHUB audio conferencing servers are able to provide your organization with a number of unique advantages:

Two service modes are available.

Free audio conferencing. Hosts do not need to worry about paying fees to RHUB. This is a complementary service that is provided simply for owning a RHUB servers. Only toll free numbers are available. Audio conferencing begins after an online meeting session has been initiated.

Paid audio conferencing. With this option, hosts pay affordable fees to RHUB. Toll free numbers are available. Hosts may begin an audio conferencing session at any time with or without an online meeting being initiated.

RHUB Audio Conferencing also provides numerous advantages, including:

  1. Unparalleled cost savings
  2. Rich-media recording
  3. Broadest reach possible
  4. Powerful control
  5. Real-time reports
  6. Premium audio quality for enterprises
  7. PBX integration (optional)

While the invention of the telephone once changed the world, audio conferencing has made it possible for an interconnected world to interact in an even more personal way.

Are you interested in RHUB HD VoIP audio conferencing? If so, contact us today at 866-758-0984 or email us at sales@rhubcom.com for a quick demo.

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Why Can’t I Join A Web Meeting? Overcoming the Frustrations of Managing Online Meetings

December 3rd, 2014

Women own 10.6 million businesses in the United States and they employ 19.1 million workers. With these staggering numbers, it’s safe to assume that they often face the ongoing challenge of running their businesses more efficiently, especially when it comes to managing meetings.

Web conferencing has been around for years. And, with its longevity, you would think that using the technology would be even simpler now.  But, believe it or not, just the basic steps of clicking a web link and dialing a phone number to connect with a group of people online still leaves many frustrated users unable to join in. Whether they have to overcome the challenges of  waiting forever for downloads, entering incorrect meeting IDs or just the irritation of sluggish transitions as presentation slides slowly coming across the screen -  it’s true that users are still experiencing some major concerns with web conferencing technology.

While it’s hard to find leading statistics on web meeting attendance failures, in general, most failures are connected to issues with downloading and with challenges connected to first time users of the technology. These two issues alone can significantly drive up the meeting failure rate.  When someone is a new or an occasional participant in web conferencing, their chances of having problems with joining an online meeting are greater than someone who routinely utilizes the technology.

Since most web based meetings require that users either have specific software or apps already loaded on their device or that they download it for the meeting, new users trying to download the “client” software/apps for the first time may experience challenges with downloading the software. In contrast, people who regularly attend specific meetings probably already have it on their meeting device and can more quickly connect to the meeting. When the meeting system requires client software/apps, the likelihood of someone not being able to join increases with the factors mentioned above.

Moreover, client software for desktop and laptop computers has to be downloaded from the meeting software website. As such, there are a several reasons why such a download can fail or be difficult for users to complete. Such as:

  • The computer may be blocked from downloading any software by the user’s IT department
  • The user’s firewall is set to block ports needed by the download software
  • The Antivirus software loaded on the computer blocks the download
  • The Operating System version is not supported by the software
  • The Browser used to access the meeting site blocks the meeting address

Obviously, there are a number of reasons that can hinder the download process. When someone is joining a meeting for the first time, not being able to download the required software is extremely frustrating and usually causes that attendee to give up, thus causing an meeting attendance failure.

Meeting software running on the device is required if the attendee needs to:

  • Show their screen and/or web cam
  • Use VoIP for audio communications
  • Need to use their keyboard in the meeting to operate another computer

If an attendee is just joining to see the presenter’s screen and can use a regular phone for the audio, it is not necessary to download software. Modern systems (such as TurboMeeting by RHUB) uses a Guaranteed Meeting Attendance, browser based technology to enable the attendee to join the meeting and see the presenter’s screen without requiring a download of software, thereby, allowing for a significant increase in people joining the meeting.

Initiatives, such as WebRTC, promise to make browser based attendance more common and more powerful with the caveat that everyone joining has a compatible browser. The browser compatibility issue of WebRTC makes it a problematic issue when inviting attendees that are not aware of the browser requirement. At this time, while WebRTC is gaining a lot of press, it does not really remove the issue above; ie a new attendee who is joining with and unknown device/environment and cannot get in.

Another constraint of the software download issue is the size of the download and thus the amount of time it takes, especially if the prospective attendee is not on a very high speed internet connection. Bloated software modules take time to download and execute. If the attendee waits until meeting time to try to join and incurs a substantial time delay in the process, again, they will be frustrated and possibly just give up. One way to deal with this issue is to use meeting software that pays attention to the download module size. If all the required features are available but the download module is smaller, it will also load and execute faster, making the experience more acceptable for the attendee.

In addition to these technical issues there can be mechanical issues that frustrate attendees such as entering or giving the wrong web meeting and/or audio conference ID information. A possible solution to this is to use the browser based approach mentioned above and just email a link to the attendee. The attendee just clicks the link to join, enters their name and uses the internal VoIP system for the audio. This approach is very powerful for webinar type meetings. It does, however, compromise security as anyone with the link can join the meeting. When you have a need for a secure meeting, the download approach from an on-premise system provides the best solution.

Another user issue can be the etiquette for managing the audio part of the meeting. Often you can find multiple people wishing to talk at the same time. Newer systems, with integrated audio conferencing, enables the host to control the audio to minimize such issues. The host can mute each individual attendee at any time, especially when someone is using a speaker phone and then either puts it on hold with hold music or takes another call on a cell phone and talks over the meeting host.

Most modern systems have evolved to the point that performance is no longer an issue for attendees, even for some relatively large meetings. However, if the attendee is on a slow internet connect or the meeting software is not optimized to handle various connect speeds, some attendees can experience slow updates. In such a case, the attendee will feel “lost” if the audio is out of sync with the screen information.

The only solution for this problem is to use a system that is proven to work with the typical attendee mix you need to support. This issue can be very serious if some attendees are located internationally where the internet infrastructure is weak. Look for a system that has address international performance and test it before scheduling such a meeting.

In general, while web meetings have historically incurred frustrating issues for attendees, the newer, more modern systems have mechanisms to overcome most of these issues. It’s important for organizations to evaluate and test web conferencing tools before purchasing the technology to ensure that they can have a better, more effective web conferencing experience.

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Using RHUB Web Conferencing Servers to Share Computer Audio with Your Participants

November 4th, 2014

The ability to share your desktop with meeting attendees can provide tremendous advantages for both you and your participants. When doing so, it can be beneficial to be able to hear audio from the remote computer. Whether you want to take advantage of the option to listen to music or to provide audio instructions, RHUB Web Conferencing servers will give you plenty of options for enhancing your presentations with audio.

With RHUB Web Conferencing servers, you are able to share your desktop remotely with all of the attendees in your meeting. For instance, our web conferencing servers can be used for securely accessing applications or files from a separate computer. You could also use the web conferencing server for providing a friend or associate with temporary access to your desktop if they need a file or if you need assistance with a computer issue. RHUB is designed to ensure that you can broadcast voice audio over the phone in an efficient manner or utilize the microphone/computer speaker (VoIP). Even so, there may be instances in which you wish to take advantage of the opportunity to broadcast an audio recording directly from your computer.

When using Windows Vista as well as later Windows operating systems, the presenter of a meeting is able to share his or her computer-based audio with participants simply by clicking on the Tools menu item. He or she can then select “Start to share my computer sound with attendees” option. It is that simple!

Once this feature has been enabled, the presenter may then play a video and share it without attendees while also streaming the audio for that video. All that the presenter needs to do is select the “Use Mic & Speakers” option for the computer. The presenter may also choose the “Use Telephone” option. The default RHUB conference call number with integrated audio will be used.

Presenters can take advantage of numerous advantages by using the option to share computer audio with their meeting participants. For instance, not all learners are the same. Many individuals learn better through audio. As a result, by sharing audio, you can increase learning effectiveness. Sharing audio also presents the opportunity to collaborate in a more effective manner. You may also find that sharing audio presents the opportunity to work more efficiently while reducing confusion. Furthermore, with this option, you can take advantage of the opportunity to offer live-motion training classes as well as product information to your employees, partners, and even clients. This technology can also be used for illustrating and promoting your services and products. As you can see, the ability to share computer audio with participants during a conference can set the stage for improved communication while also broadening your marketing capabilities.

Are you interested in learning how you can share your computer audio with your meeting attendees? If so, call us today at 866-758-0984 or email us at sales@rhubcom.com to receive a quick demo.

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