Posts Tagged ‘benefits of remote support’

10 Important reasons you should offer Remote Support in order to expand your Business

November 8th, 2016

Remote support allows your clients to get fast and immediate help in any situation of distress. This explains the huge success of this option among customers more than the usual considerations about saving money and time. Adding remote support to the list of your services can thus be a really good idea to expand your business.

Communication with customers does not necessarily have to be face to face. For example, consultants can take care of business through remote support. In this way, not only do their customers save a lot of money and time, but they are also given the invaluable comfort of getting help immediately after an issue has risen. This is the main reason why adding remote support to your options can be a real boon to your business. To discover the other 9, just reflect on what remote  support is:

 

  1. It is time efficient

First, reckon how long it takes to get to your client’s office on average. Then, consider that this time is totally wasted for both you and your client. And, in any case, this solution works only provided that the client is located in your area; what if he lives abroad? In this second case, you should develop an international network of agents that are able to give help locally. A solution that is very expensive and time-consuming to implement.

  1. It is cost-effective

This point is very easy to understand by calculating the savings you can obtain through remote support against face-to-face visits. Car cost and fuel are only two of the items in the list of expenses you can cut down on; for example, you can have lunch at home and spend less on clothing.

  1. It is environmentally friendly

This point is obvious: you do not need to drive in order to give remote support with subsequent fewer emissions. Much less obvious is that a greener footprint can help you in many ways. For example, you can find possible tax credits, or benefit from your reputation of being a conscientious business.

  1. It is client-friendly

Have you ever had the impression of not being so much welcomed during a visit? This experience is common, and the reason is that you land on your client’s place at a date and a time decided by you and not by him. On the contrary, through remote support it is your client that decides what time to get your help.

  1. It is multi-tasking

Working remotely allows you to handle multiple sessions at a time. Consequently, more hours are billed. If properly managed, remote support is a great way to get much more done in much less time.

  1. It allows working after hours

Working after hours is very convenient in some situations, like server software updates or customers that cannot devote their time to you during office hours.

  1. It allows working from home

Home is the most comfortable and desired office for most people. Remote support finally gives you the opportunity to make your dream real and get rid of your colleagues.

  1. It means immediate help

Remote support is the only way to give someone immediate help, which is important in many situations, for example when a machine gets out of order and blocks a whole office.

  1. It means total control of the environment

Working on the spot does not assure you the same level of control of variables that you can have at home. If you’ve ever done support for a retail client, you know that trying to get anything done inside the firm (especially during business hours) is nearly impossible. When working remotely, you don’t have to worry about customers or clients getting in the way.

  1. It is less intrusive and annoying

Some unpleasant situations are automatically prevented thanks to remote support. For example, consultants can avoid having clients around, and customers can keep technology running smoothly behind the magic curtain.

Naturally, there are some jobs that must be necessarily done on the spot. So, it is not possible to work remotely in any situation. But when you have the opportunity to, your job becomes easier and faster. Add remote services to your offer, and both you and your clients will be glad of the addition.

Interested in a remote support application for your business? Visit R-HUB website at http://www.rhubcom.com/v5/remote-Support.html or call for information at 866-758-0984.

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Evaluating Remote Support Tools? Here are 10 Reasons to Choose RHUB

June 13th, 2014

If you want a remote support tool, it’s not difficult to find one. Nearly every “techy” person you know has a favorite, and the suggestions swell whenever any vendor changes their offerings.

With all the options, choosing the right software can be difficult. You might get that same frigid indecision – needing to choose an option that offers the most benefits and value possible but frozen by a cornucopia of options.

We Asked Our Customers Why They Chose Us?

Top 10 Reasons Customers Choose RHUB Remote Support Servers:

Over the past 8 years, we’ve been asking our customers what is important to them. What do they need their remote support tool to do, who needs to use it, and so on. Through win/loss calls and through online conferencing, we’ve learned a lot about what problems and challenges they wanted to solve with RHUB. Now, as we continue to grow, our base of customers who have successfully implemented RHUB`s solutions has grown as well. Most such customer has implemented RHUB’s solutions because of the following:

1.) Platform Support:

Customers can connect to all their remote computers, systems and devices securely using RHUB remote support servers as it works from behind the firewalls. In this regard, RHUB works as a one-stop solution for a variety of devices without the need to pay multiple licensing fees for multiple users in the same organization.

2.) Security:

Support personnel can be assured that the only attendees in a meeting are those that they have authorized. The system can also be set up as an https site for additional data security. You gain the benefit of being able to conduct meetings without concern that sensitive data will be compromised.

3.) Integration:

Customers can strategically leverage their existing IT environment and work-flows.

4.) Total cost of ownership:

Customers get all the security of ownership and eliminate the never-ending monthly fees of Saas remote support tools, thus providing the opportunity to save money and resources.

5.) Jump Technology:

Customers can access computers, servers, and network devices any time wherever they are. This can prove to be tremendously beneficial for customers who need to travel frequently.

6.) Collaboration:

Customers can collaborate with multiple “experts” in one session to resolve more in first technical support contact, thereby eliminating needless costly escalations.

7.) Consolidation:

Customers eliminate multiple remote support tools, thereby improving security, reducing complexity and saving on ever increasing costly monthly payments of hosted services.

8.) Vendor Access Management:

Customers can receive support from and collaborate with vendors without compromising security or purchasing additional tools.

9.) The RHUB`s Remote Support Server

Customers improve security and lower costs with RHUB`s on premise deployment.

10.) Services and Support

RHUB`s world class team provides excellent support whenever our customers need it. Professional support services from RHUB helps our customers to learn, measure and optimize their ROI.

For more information about RHUB remote support solutions, contact us at 866-758-0984 or visit our website http://www.rhubcom.com

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