Posts Tagged ‘best remote support tools’

Four Best Solutions for Easy Remote Support

August 11th, 2017

A short orientation among  the millions of tech remote support tools existing on the market today

How to remotely access a remote computer to fix it? Among the thousands of tools and solutions, here comes a selection of the easiest-to-use products available on the market.

R-HUB`s remote support servers (http://www.rhubcom.com).  R-HUB produces three types of servers for remote support, remote access,and remote support  combined with remote access respectively. Being based on the on-premise server technology, R-HUB `s servers assure clients an extremely high level of security. The usual issues connected with on-premise servers have been brilliantly addressed by R-HUB, by designing small and silent plug-and-play devices that do not need any maintenance. Among their functionalities, remote support for unattended computers and the possibility to get your PC to print a document.

TeamViewer (https://www.teamviewer.com/en/). This application can be used for different purposes, from video conferencing to giving remote support to a friend. For remote support, you have simply to invite your partner to download TeamViewer Quick Support application. No administrator access or system configuration is necessary, as a session ID and password will be automatically delivered. Your partner has simply to share them with you. Among its functionalities, we have unattended access, which means that you can access a remote computer without any permission or password if it is on.

Windows Remote Assistance.  It is a built-in functionality that is present in all Windows version through which you can access and support a remote PC. It is a very convenient option for Windows users, as it is free and already installed on the remote PC. The drawback is the procedure of connection that is a bit complicated.

Chrome Remote Desktop. It is an extension of Chrome Browser. Therefore, if you and your recipient both use Chrome, there is a good chance that it is already installed on your computers. To open this application, enable remote connections, click share button, and get the access code. At this point, you will be able to open remote desktop app.

Windows Remote Assistance cannot be enabled for permanent remote access, except for the professional version that is not in-built in Windows and must be purchased separately. Same problem with Chrome Remote Desktop. In conclusion,  R-HUB`s remote support servers or TeamViewer seem to be the only  available options for a professional usage  in our list.

Other options could be LogMeln, a paid solution for business, or set up a VNC server which is essentially an alternative to Windows Remote Assistance

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5 Great Remote Windows Desktop Connection Solutions that are easy to use

June 27th, 2017

Accessing your remote window desktop is easy when you have the appropriate tool. Let’s have a quick glance to 5 of the best available solutions on the market.

Tired to solve the conundrum of how to access a remote windows desktop? You have simply to change to the right tool. These five products will enable you to control your remote Windows desktop with ease and without pain.

R-HUB remote desktop severs. It is an ultimate solution to the problem of remote access through the so-called on-premise server based technology. Compact, silent and light, these plug-and-play devices can be really placed on a shelf of your bookstore. They need no support, no dedicated cabinet and no maintenance. R-HUB`s remote desktop servers are also powerful and highly-scalable, and the price is really at everybody’s reach.

Through R-HUB`s remote desktop servers, the access to a remote desktop is quick and easy even from your mobile. In that way, you can print documents from remote (for example while travelling on a bus), and have your applications and files always at reach.

R-HUB`s remote desktop servers are highly professional devices that can be also used to assure remote support to unattended computers. For further information, please visit R-HUB web site at: http://www.rhubcom.com 

TeamViewer:  Very rich in features and functionalities, this software is one of the best solutions to access a remote desktop. It fits for Linux, Mac, and, naturally, Windows. It is easy to use and works on almost every device, including mobiles.

One of its most appreciated features is that it is also available as free versions. It is not necessary to install any software, and the product can be also used for video-conferencing. In one world, TeamViewer is an all-in-one solution. For further information, please visit their website at: http://www.teamviewer.com

Microsoft Remote Desktop: It is purposely designed to remotely connect to any Windows desktop from another pc or from smartphones, and it is free. These two features make this application difficult to beat, if you are looking for a specific product for Windows. It is included in the Windows packet.

However, the other products are more versatile, as they can be used also with Linux and Mac operating systems. Another issue is that this app doesn’t allow you to have video conferences, contrary to the other products on the list.

Chrome Remote Desktop: Similar to Microsoft Remote Desktop, this application allows you to access another computer through Chrome. The difference with the tool of Microsoft is that Chrome Remote Desktop is more powerful, as it is also possible to access devices with Mac and Linux as operating systems.

Join.Me: This tool is a general purpose application that can be used also to have video and audio conferences. Its strong point is that users do not need to download any software. For the rest, it is very easy to use and rich in functionalities, from screen sharing to unlimited audio.

Naturally, at the end of the day another good solution is to use your Remote Desktop in Windows 10. The steps to follow are the following ones:

– 1 Open Settings and then System>About. Take down your pc’s name.
– 2 In Settings, look for System->Power and Sleep and check for Sleep set to Never.
– 3 Finally, enter your remote pc’s full name into the Remote Desktop Connection of your pc, and here we are. Now, you are connected to your remote pc.

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4 Top-quality Tools for giving Remote Technical Support

February 3rd, 2017

What is the best solution for giving remote technical help? Very helpful in troubleshooting remote computers, tools for remote support help both clients and technicians to save time and money.In this article we are outlining four products that have built reputation in the last few years.

Through remote access, it is possible for technicians to perform all the necessary troubleshooting steps to solve a technical issue without the need to physically go where the computer is located. In this way, the hours billed are much fewer, with consequent lower technical support service fees.

Products for giving remote technical support must be safe and reliable. This is the reason why we have place on the top of the list of our preferences an on-premise server based solution, R-HUB remote support servers http://www.rhubcom.com/v5/remote-Support.html

On-premise servers are well-reputed for the high security level that they ensure, being real hacker-proof devices and preventing data leaks and data losses. The specific advantages of R-HUB remote support servers are the ability to support both attended and unattended remote computers, to run concurrent sessions also on the same pc, and to allow additional staff to join a remote support session to give help.

The cons of the approach based on on-premise servers have traditionally been the high costs of buying and maintaining these machines. However, R-HUB has brilliantly solved these issues; their remote support servers are small, silent and inexpensive plug-and-play devices that do not need any IT team. In conclusion, R-HUB remote support servers combines all the advantages of on-premise solutions  with the advantages of  web based solutions at a very convenient price.

The software based products have undoubtedly the great advantage to please those who do not love to have hardware around. An example of this kind of tools is:

LogMeInRescue https://secure.logmein.com/home/it , a web application that allows users to  remotely access pcs or give/get remote technical support.What makes the difference with other software  for remote access is the availability of many functionalities that are usually absent in this kind of products, like chat, audio and video calls, and session recording.  There is no software to install, and mobiles and tablets are supported.

TeamViewer  https://www.teamviewer.com/en/  has a free version that is very popular and mostly utilized by people for personal tasks. Its strong point is the easiness of installation and configuration, as it is not necessary to configure any port or other special setting. All main operating system like Windows, Android and iOS are supported. The paid version offer a huge set of useful features, from HD VoIP to Chat and Whiteboard.

Last but not least, ScreenConnect  https://www.screenconnect.com/ offers good features and an excellent support by its team of developers. It is easily customizable with your company brand and may be deployed on your own infrastructure, if you buy their self-hosted license.

If you are interested in tools for remote support, you are going to find more resources and articles on R-HUB web site http://www.rhubcom.com

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