What is the best solution for giving remote technical help? Very helpful in troubleshooting remote computers, tools for remote support help both clients and technicians to save time and money.In this article we are outlining four products that have built reputation in the last few years.
Through remote access, it is possible for technicians to perform all the necessary troubleshooting steps to solve a technical issue without the need to physically go where the computer is located. In this way, the hours billed are much fewer, with consequent lower technical support service fees.
Products for giving remote technical support must be safe and reliable. This is the reason why we have place on the top of the list of our preferences an on-premise server based solution, R-HUB remote support servers http://www.rhubcom.com/v5/remote-Support.html
On-premise servers are well-reputed for the high security level that they ensure, being real hacker-proof devices and preventing data leaks and data losses. The specific advantages of R-HUB remote support servers are the ability to support both attended and unattended remote computers, to run concurrent sessions also on the same pc, and to allow additional staff to join a remote support session to give help.
The cons of the approach based on on-premise servers have traditionally been the high costs of buying and maintaining these machines. However, R-HUB has brilliantly solved these issues; their remote support servers are small, silent and inexpensive plug-and-play devices that do not need any IT team. In conclusion, R-HUB remote support servers combines all the advantages of on-premise solutions with the advantages of web based solutions at a very convenient price.
The software based products have undoubtedly the great advantage to please those who do not love to have hardware around. An example of this kind of tools is:
LogMeInRescue https://secure.logmein.com/home/it , a web application that allows users to remotely access pcs or give/get remote technical support.What makes the difference with other software for remote access is the availability of many functionalities that are usually absent in this kind of products, like chat, audio and video calls, and session recording. There is no software to install, and mobiles and tablets are supported.
TeamViewer https://www.teamviewer.com/en/ has a free version that is very popular and mostly utilized by people for personal tasks. Its strong point is the easiness of installation and configuration, as it is not necessary to configure any port or other special setting. All main operating system like Windows, Android and iOS are supported. The paid version offer a huge set of useful features, from HD VoIP to Chat and Whiteboard.
Last but not least, ScreenConnect https://www.screenconnect.com/ offers good features and an excellent support by its team of developers. It is easily customizable with your company brand and may be deployed on your own infrastructure, if you buy their self-hosted license.
If you are interested in tools for remote support, you are going to find more resources and articles on R-HUB web site http://www.rhubcom.com