Posts Tagged ‘collaboration’

Like Chocolate and Peanut Butter, Some Things are Better Together – RHUB Web Conferencing Servers – Connecting People Together

June 22nd, 2014

Collaboration is an inherently social concept. It’s about people and connection. It’s about communicating, working together, interacting to meet goals, accomplishing tasks, innovating, and creating. Just as people have unique personalities, so do the ways they collaborate for business, whether one on one or in groups, in structured meetings or hallway conversations, sitting at desks or on park benches, in real-time conversations or long-term interactions.

We have always collaborated in some way or other. Online Collaborationis not a new concept. What is relatively new is the use of technology to support the collaboration process.

As technology evolves and geography becomes less relevant to connecting with others, the options for how we collaborate multiply and then multiply again. Even so, technology itself is an enabler of collaboration; the value is in the connections that people make – with each other, information, and ideas.

Finding ways to improve the connections between people and the information they need to share is critical to improving business. We see great value in providing business and social solutions to our customers. Bringing together social networking with communications technology provides people with the means to collaborate and gives them flexibility to do the best work they can. We believe people working together can achieve extraordinary things. We believe the same is true of companies.

Increasingly, organizations are looking for ways to integrate social solutions into their collaboration tools and business processes and you know what? RHUB web conferencing servers are their choice. Throughout the past 8 years, RHUB has continued to weave social into the fabric of our own collaboration portfolio.

At the same time, we continuously looked for opportunities to collaborate with other companies to integrate new technologies and improve what we can offer our customers – bringing the best of the best together to provide our customers with the ideal solution to fit their business needs.

With our servers, participants can benefit from highly evolved collaborative tools without the need to install specialized software or be connected to a special network. As a result, it possible to gain access anywhere and at any time and in the manner that is best for your needs.

RHUB is helping its customers easily go between their real-time conversations, like instant messages, video conferences and online meetings, with the more persistent social conversations, like blogs, discussions, wikis, posts and online groups.

To provide the best flexibility and outcomes for our customers, we provide maximum customization with our products. Rather than emphasize social within one product, we’re making sure it’s an integral part of all our products. The benefits related to collaboration can be immense, but ultimately, they must translate to improved performance. At RHUB, we make that possible.

RHUB aims to deliver a seamless user experience and drive adoption. It’s all about helping people connect and collaborate with others, in the ways that work best for them. For more information visit our website http://www.rhubcom.com or call us on 866-758-0984

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Evaluating Remote Support Tools? Here are 10 Reasons to Choose RHUB

June 13th, 2014

If you want a remote support tool, it’s not difficult to find one. Nearly every “techy” person you know has a favorite, and the suggestions swell whenever any vendor changes their offerings.

With all the options, choosing the right software can be difficult. You might get that same frigid indecision – needing to choose an option that offers the most benefits and value possible but frozen by a cornucopia of options.

We Asked Our Customers Why They Chose Us?

Top 10 Reasons Customers Choose RHUB Remote Support Servers:

Over the past 8 years, we’ve been asking our customers what is important to them. What do they need their remote support tool to do, who needs to use it, and so on. Through win/loss calls and through online conferencing, we’ve learned a lot about what problems and challenges they wanted to solve with RHUB. Now, as we continue to grow, our base of customers who have successfully implemented RHUB`s solutions has grown as well. Most such customer has implemented RHUB’s solutions because of the following:

1.) Platform Support:

Customers can connect to all their remote computers, systems and devices securely using RHUB remote support servers as it works from behind the firewalls. In this regard, RHUB works as a one-stop solution for a variety of devices without the need to pay multiple licensing fees for multiple users in the same organization.

2.) Security:

Support personnel can be assured that the only attendees in a meeting are those that they have authorized. The system can also be set up as an https site for additional data security. You gain the benefit of being able to conduct meetings without concern that sensitive data will be compromised.

3.) Integration:

Customers can strategically leverage their existing IT environment and work-flows.

4.) Total cost of ownership:

Customers get all the security of ownership and eliminate the never-ending monthly fees of Saas remote support tools, thus providing the opportunity to save money and resources.

5.) Jump Technology:

Customers can access computers, servers, and network devices any time wherever they are. This can prove to be tremendously beneficial for customers who need to travel frequently.

6.) Collaboration:

Customers can collaborate with multiple “experts” in one session to resolve more in first technical support contact, thereby eliminating needless costly escalations.

7.) Consolidation:

Customers eliminate multiple remote support tools, thereby improving security, reducing complexity and saving on ever increasing costly monthly payments of hosted services.

8.) Vendor Access Management:

Customers can receive support from and collaborate with vendors without compromising security or purchasing additional tools.

9.) The RHUB`s Remote Support Server

Customers improve security and lower costs with RHUB`s on premise deployment.

10.) Services and Support

RHUB`s world class team provides excellent support whenever our customers need it. Professional support services from RHUB helps our customers to learn, measure and optimize their ROI.

For more information about RHUB remote support solutions, contact us at 866-758-0984 or visit our website http://www.rhubcom.com

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On Premise Web Conferencing and Collaboration: A SaaS Alternative

October 1st, 2009

In today’s marketplace there continues to be a growing reliance on web-based solutions for driving collaboration to conduct business activities within a mobilized and decentralized workforce. Business is no longer just conducted in one physical building, but spans across many people in multiple locations — including on-the-road sales teams, employees working at home, and even business partners that are located across the globe.

That’s why web conferencing and other virtual collaboration solutions will continue to grow, especially since conferencing has become the glue that bonds dispersed enterprise teams in a global economy. However, when businesses decide to deploy web conferencing, or any other technology solution, there is an important technical question they must first answer. Where will the software live?

Of course the technology options in the market today allow companies to either have their Web conference software code to reside on the vendor’s server, commonly know as the SaaS option, or to house the software on their own internal server by taking the On Premise installation route.

Within each of these options are advantages and disadvantages that organizations need to be aware of so that they make the right comparisons and ultimately the best educated decision on which option is ideal for their business model.

One of the key advantages of deploying conferencing and collaboration solutions as a SaaS option is that it is extremely easy. Most hosted technologies can be downloaded and accessed by employees across an entire organization within just a few minutes.

The timeliness and ease of deployment offers a very attractive advantage to organizations that want a quick-fix conferencing solution that does not weigh down or require large IT resources. However, SaaS comes with some key hindrances like ongoing monthly fees, access security concerns, integration with other enterprise applications/sites and limits on customization that companies need to take into account.

Ongoing monthly fees can be a key concern for those organizations looking to carefully manage an already tight budget. For example, a mid-sized organization that uses a hosted conferencing solution can easily experience thousands of dollars in monthly fees which could significantly impact the organizations’ overall telecom spend for the year.

In addition, hosted solutions have some major access security challenges since the corporate data being shared via the web conferencing solution can be accessed by anyone who has the password and meeting ID. Ponemon Institute’s 2007 Annual Study: U.S. Cost of a Data Breach indicates that 40 percent of data breaches involved third party solution providers in 2007, up from 21 percent in 2005.

Finally, the inability to customize and integrate hosted solutions can put limits on the company’s brand imaging with customers, as well as hinder the seamless flow of how technologies can be accessed internally by employees.

On the other hand, companies can choose to have their collaboration technologies deployed as an On-Premise solution allowing them to own and manage the solution in-house. Since the company owns the technology, ongoing monthly fees paid to an outside provider is no longer a concern.

In addition, by owning the technology on-site, access security concerns are significantly mitigated since the service can be managed behind the company’s corporate firewall. Furthermore, the On-Premise route opens the door for integration and customization, allowing the company to not only brand their conferencing solution, but to also integrate the technology into their current online or telephony infrastructure.

Even with all of the advantages of On-Premise technologies, this approach does offer some disadvantages that customers need to be aware of.

The On-Premise approach can be a major cost driver because it requires that companies have substantial IT resources to deploy, manage, integrate and support their technologies on an ongoing basis. The quantity of internal resources required to manage On-Premise solutions means that this option is mostly accessible to larger corporations that have bigger budgets and sizable IT departments.

But now there are other alternatives in the market to the Hosted option and the On-Premise Software route for companies to consider. Some progressive companies have started developing conferencing and collaboration solutions that actually combine all of the benefits of the Hosted option, with all of the advantages of the On-Premise approach, into one solution, by introducing an On-Premise Plug and Play Appliance option into the web conferencing arena.

source: eBizQ.net

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