Posts Tagged ‘computer monitoring’

How Can Remote Monitoring Improve your Business?

April 20th, 2015

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For an IT admin, it can feel as though you are constantly trying to put out fires and there simply is not enough time to do it all. Once you have finally restored Paul’s data that he thought he had lost forever, Laura calls and says she’s going to smash the printer with a baseball bat because it won’t work. Somewhere else in the building, someone is shopping online during their break and at the same time downloading a malicious file, thus putting the entire IT security at risk without knowing it.

And, the only person who can solve all of these problems is the IT admin. Unfortunately, admins are often underappreciated while they work to ensure a stable IT environment for everyone. In many ways, the IT admin is the backbone of the entire company. Yet, the response they often receive is as if they are the root of all evil.

Most employees will wait until the last minute to call an admin in the hopes that they can fix the problem on their own. As a result, some time has usually passed since something went wrong and in the meanwhile, they have typically only managed to make the problem worse. This puts productivity at risk.

With R-HUB’s remote monitoring, it is possible to significantly improve the process while also reducing the amount your organization spends on IT administration.

Proactive vs. Reactive IT Administration

In most instances, there are indications that something is about to break or fail. Most employees will never notice those signs, however. As a result, the admin has no other choice but to take action after harm has already been done, provided that he or she is even alerted by the user that a problem exists. Having a remote monitoring solution in place makes it possible to actually predict such events before they occur. For instance, disks that are about to fail will usually begin reporting S.M.A.R.T. errors. With remote monitoring, it is easy to pick up on an indication like thus, thus making it possible for admins to back up data and avoid the unnecessary loss of data.

A system with peak memory and CPU usage will crash sooner rather than later. Usage that continually exceeds healthy thresholds signals admins that action is necessary. Remote monitoring helps to streamline IT administration in as much as it is not necessary to wait until something fails. Consequently, the role of admins becomes proactive and ceases to be reactive.

Time Efficiency

It is possible to prevent critical errors before they even occur. While, there might still be a minor bump in terms of work productivity, it is far less compared to the amount of time it takes to repair a crashed system. By combining remote monitoring and remote control, time efficiency is brought to an entirely new level. In fact, some computer issues can be resolved by simply clicking here and there.

Saving Costs: Putting More Money in Your Pocket

When justifying new solutions, saving costs is always a valid argument. In terms of remote monitoring, that is particularly appropriate. The automation and streamlining of processes makes it possible to increase the reaction time of admins while also placing their preventive actions before systems might eventually fail. Furthermore, taking measures to reduce or even eliminate threats and risks make it possible to prevent critical errors from occurring that could prove to be costly in terms of money or time.

Providing admins with the ability to manage their IT infrastructure remotely helps to reduce transit time within the office, between various buildings, locations, or even countries. Such an overall increase in IT management efficiency can be viewed as the primary driver in the reduction of costs: An increase in efficiency in administrative processes that helps to reduce the critical time required to fix and restore. At the same time, this can reduce the period of disruption, consequently raising productivity in administered departments.

With remote monitoring, it is possible to prevent data from being lost in the first place, as an IT admin is able to take preventive measures such as performing a backup and replace a disk in advance. Printing problems could be avoided by monitoring the processes necessary to recognize a print job and repairing it remotely when it stops working.

Try R-HUB’s remote support server remote monitoring for free and experience the benefits of having a single combined solution for remote control and remote monitoring. Contact us at 1-866-758-0984 or email us at sales@rhubcom.com for more details.

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Computer-based Productivity Monitoring Tool

October 16th, 2009

While the Internet has improved the way we do business, it has also helped to create many more distractions for workers. The Internet has an endless supply of streaming media, and workers are usually all too willing to check out the latest viral download. From free videos to entertainment sites to free online games, not to mention social networking sites such as Facebook and twitter and you’ll find that there are endless possibilities for slacking off.

Of course, technology also provides bosses a way of fighting back. In the same way cameras allow companies to monitor their physical space, software tools allow them to virtually keep an eye on employee activities. Some features of these types of software include:

• The ability to view remote desktops live
• Listing of all URLs visited by users on the network
• Screenshots of any user’s computer
• Software monitoring, which allows the administrator to see which program is being used
• Log in time checks
• Virtually block access to some sites such as Facebook. An increasing number of workers can no longer log on to get updates

While any notion of being monitored may prompt thoughts of ‘big brother’, employers do have the right to ensure that work time is used properly. After all, lost time is likely lost money. Many studies have revealed the extent to which valuable man hours are lost while employees check personal emails or surf the web. Benefits of using productivity monitoring tools include:

• A measurable increase in productivity. Employees are not likely to slack off if they know they can be monitored
• Employers can be certain that their equipment will not be used for illicit activity or to view offensive material. This will also reduce the chances of having a suit brought against the company by employees offended by certain types of material
• The company can protect its secrets or important corporate information from theft

RHUB’s Web Conferencing and Remote Support Appliance allows one to monitor and record the activity on somebody’s PC or Mac without that user knowing. Some employees will continue to slack off if given the opportunity. Employers should look at this tool as another element of security that can help improve business, overall. For more information on how it works take a look at how to monitor employee desktops.

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