Posts Tagged ‘customer support’

What a Single Investment with RHUB Can Do for Your Business

August 21st, 2014

Web conferencing and real-time collaboration tools have come a long way in just the last few years and now offers individuals and businesses the opportunity to save money and operate more efficiently via a remote settings. Today, you have a number of options available when it comes to remote servers and web conferencing. The most common problems that many users encounter with the vast majority of web conferencing solutions today are their limitations and high costs. Most of the web conferencing solutions currently available require users to pay a monthly fee per named user and frequently do not provide a wide breadth of service for that ongoing fee.

RHUB has completely revolutionized the remote web server industry by offering a 6-in-1 solution for a single, one-time cost. With the RHUB 6-in-1 appliance, every department within your organization is able to benefit.

Sales/Marketing Department

With the webinar function, the sales and marketing department is able to take advantage of the opportunity to host remote sales presentations. This is not only a great way for your sales staff to function more efficiently, but also helps your organization to dramatically slash travel costs.

HR Department

Training can easily take up a significant amount of time and other resources. With the RHUB remote server appliance, the HR department can quickly and efficiently provide training to new employees coming on board. As a result, new employees can receive the training they need without the need to wait until the next training session is available. Staff in the HR department are able to ensure that employees are trained more efficiently and effectively.

IT Department

The unattended support option available through RHUB gives the IT department the opportunity to provide remote support to any desktop within your organization regardless of location. This function makes it possible to provide more immediate support, reduce downtime, and slash travel costs.

Engineering Department

Collaboration is the key to any effective engineering department. With RHUB, your engineering department is able to take advantage of interactive collaboration in a remote setting even when they are not able to be in the same location. In addition, meetings can be secure, controlling access, so that sensitive intellectual property can be discussed.

Finance Department

One of the most common reasons that many executives find it difficult to agree on a meeting time is due to schedule conflicts, particularly when the meeting requires traveling. Conduct an executive meeting via a remote online conference without the need to juggle disparate schedules. Again, if confidential financial information is being shared, the meeting can be secured.

Customer Support

Improve your organization’s customer support and customer satisfaction by providing remote support. Customers are assured of receiving more accurate assistance, thus reducing their downtime and improving their overall experience with your company.

Unless you need to remotely access a large number of PCs for unattended support, the TurboMeeting 6-in-1 web conferencing server is easily the best and most affordable choice. By providing the most functions and flexibility for your organization’s various collaboration requirements, RHUB can meet your needs today as well as tomorrow. For a one-time fee, your organization can be assured of a completely scalable solution.

Interested in learning more about the RHUB 6-in-1 solution? Visit http://www.rhubcom.com or call 1-866-758-0984.

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Improve Customer Support Experience with Remote Support

February 18th, 2014

Customer support is one of the most critical elements that set your firm apart from the competition. In fact, customer service is so important that it can make a difference between retaining a customer and watching them turn their business over to the competition. As the world of business becomes increasingly competitive, it becomes more important than ever to ensure that you provide your customers with exceptional customer service and support.

Trying to explain to a customer over the telephone or email what they should do in order to make a software work or resolve a computer program can be frustrating for your support staff as well as your customer. A remote support program provides the opportunity to greatly improve the overall customer support experience while reducing costs and frustration.

With the RHUB appliance, you gain the benefit of not only remote support, but also collaborative support for the greatest level of customer support. Through the use of the multi-tiered collaborative support option, you can invite two additional colleagues to participate in the support meeting. Each colleague is able to control the supported computer in order to collaborate in resolving the problem. As a result, you can rest assured that your customer will be able to benefit from the most robust customer service possible.

When using remote support for customer support, a variety of issues can be resolved. This is why it is important to select a remote support service that provides a variety of key functions. Collaborative remote support is obviously important, but it is also crucial that you select an appliance that allows you to gain secure control of the remote computer. Additionally, you should be able to institute a remote reboot of the supported computer and automatic reconnection during the support session. Secure unattended remote support can also prove to be beneficial. It should be part of the remote support solutions.

With the ability to switch to training mode during the support session, you can actually switch the presenter to be yourself. This allows the customer to view your screen and gives your support staff the opportunity to actually walk the customer through the resolution to the problem. Also, if you prefer, you can also take advantage of the option to pass your keyboard and mouse function to your customer to increase overall customer satisfaction.

One element that sets the RHUB appliance apart from the competition is in-session online training. This can prove to be particularly beneficial when a customer needs more in-depth experience becoming familiar with your product or service. The RHUB appliance is also unique in that it offers a guaranteed connection as well as collaborative support and knowledge sharing.

Improving customer support is an integral element in expanding your business. With the RHUB remote support appliance, you can take full advantage of the opportunity to interact with your clients and provide exceptional customer service.

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