Posts Tagged ‘Employee Monitoring. Monitoring EMployee Desktops’

How Can Remote Monitoring Improve your Business?

April 20th, 2015

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For an IT admin, it can feel as though you are constantly trying to put out fires and there simply is not enough time to do it all. Once you have finally restored Paul’s data that he thought he had lost forever, Laura calls and says she’s going to smash the printer with a baseball bat because it won’t work. Somewhere else in the building, someone is shopping online during their break and at the same time downloading a malicious file, thus putting the entire IT security at risk without knowing it.

And, the only person who can solve all of these problems is the IT admin. Unfortunately, admins are often underappreciated while they work to ensure a stable IT environment for everyone. In many ways, the IT admin is the backbone of the entire company. Yet, the response they often receive is as if they are the root of all evil.

Most employees will wait until the last minute to call an admin in the hopes that they can fix the problem on their own. As a result, some time has usually passed since something went wrong and in the meanwhile, they have typically only managed to make the problem worse. This puts productivity at risk.

With R-HUB’s remote monitoring, it is possible to significantly improve the process while also reducing the amount your organization spends on IT administration.

Proactive vs. Reactive IT Administration

In most instances, there are indications that something is about to break or fail. Most employees will never notice those signs, however. As a result, the admin has no other choice but to take action after harm has already been done, provided that he or she is even alerted by the user that a problem exists. Having a remote monitoring solution in place makes it possible to actually predict such events before they occur. For instance, disks that are about to fail will usually begin reporting S.M.A.R.T. errors. With remote monitoring, it is easy to pick up on an indication like thus, thus making it possible for admins to back up data and avoid the unnecessary loss of data.

A system with peak memory and CPU usage will crash sooner rather than later. Usage that continually exceeds healthy thresholds signals admins that action is necessary. Remote monitoring helps to streamline IT administration in as much as it is not necessary to wait until something fails. Consequently, the role of admins becomes proactive and ceases to be reactive.

Time Efficiency

It is possible to prevent critical errors before they even occur. While, there might still be a minor bump in terms of work productivity, it is far less compared to the amount of time it takes to repair a crashed system. By combining remote monitoring and remote control, time efficiency is brought to an entirely new level. In fact, some computer issues can be resolved by simply clicking here and there.

Saving Costs: Putting More Money in Your Pocket

When justifying new solutions, saving costs is always a valid argument. In terms of remote monitoring, that is particularly appropriate. The automation and streamlining of processes makes it possible to increase the reaction time of admins while also placing their preventive actions before systems might eventually fail. Furthermore, taking measures to reduce or even eliminate threats and risks make it possible to prevent critical errors from occurring that could prove to be costly in terms of money or time.

Providing admins with the ability to manage their IT infrastructure remotely helps to reduce transit time within the office, between various buildings, locations, or even countries. Such an overall increase in IT management efficiency can be viewed as the primary driver in the reduction of costs: An increase in efficiency in administrative processes that helps to reduce the critical time required to fix and restore. At the same time, this can reduce the period of disruption, consequently raising productivity in administered departments.

With remote monitoring, it is possible to prevent data from being lost in the first place, as an IT admin is able to take preventive measures such as performing a backup and replace a disk in advance. Printing problems could be avoided by monitoring the processes necessary to recognize a print job and repairing it remotely when it stops working.

Try R-HUB’s remote support server remote monitoring for free and experience the benefits of having a single combined solution for remote control and remote monitoring. Contact us at 1-866-758-0984 or email us at sales@rhubcom.com for more details.

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How You Should Monitor Employee Desktops with RHUB

January 28th, 2014

Monitoring the computer activity of employees has become increasingly common among many businesses. There is certainly good reason to do so, as Internet access is associated with a number of risks that could leave your business vulnerable. Employee surveys have revealed that approximately 70 percent of employees who have access to the Internet at work have gone online for personal reasons at least once. While occasionally going online at work might seem rather harmless, it can lead to reduced productivity, the loss of confidential information, and exposure to dangerous downloads.

The prevention of time wasting is certainly one reason to keep tabs on your employees’ desktops, but most businesses do so in order to ensure that confidential information or files are not leaked. This can be particularly true in the case of sensitive financial information. Monitoring employee desktops can also help to ensure that your employees are not putting your company at risk by viewing questionable materials, including pornographic materials, online while at work. In addition to being inappropriate, viewing such materials in a professional environment could result in a sexual harassment incident if it is noticed by another employee who is offended.

Monitoring online activity also helps to protect your business from infiltration by hackers. It is not uncommon for hackers to attempt to enter the network of large businesses in order to obtain confidential financial data. By monitoring online usage, you can help to dramatically reduce the risk of an illegal entry in your company’s database.

The same is also true of virus prevention. While the Internet has significantly transformed the world and opened a world of possibilities, it can also be a dangerous place without adequate protections in place. The erection of firewalls can provide some protection from the transmission of viruses to your company network. Monitoring employee activity online can provide further backup support to protect your network from becoming the victim of a nasty virus.

Chatting with friends through instant messaging and clicking around the Internet can be not only addictive but also a time sink. As a result, it can rapidly consume productivity within any business. By keeping an eye on the activity of your employees, you can ensure that they are actually working and not wasting time online while they are on the clock.

With the RHUB appliance, you gain the ability to monitor your employees’ desktops in an efficient manner. Along with monitoring employee desktops, the RHUB appliance also allows you to control and record activity. In order to take advantage of this ability with RHUB, you simply need to log into the employee’s computer as an administrator user. Install the meeting client and schedule a meeting via remote access. Ensure that the checkbox to hide the meeting is checked and then log out. From this point, you will have the ability to monitor as well as control and record the activity of that computer from any location and at any time.

The monitoring can be recorded also. The recording can be used for reference when needed.

Regardless of your industry, online security is critical. By taking advantage of the ability to monitor your employees’ online activity with RHUB, you can limit your company’s liability and boost productivity.

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