Posts Tagged ‘how to ensure reliability of a remote support software?’

Is Remote Support Software Reliable?

May 21st, 2015


When customers and employees are depending upon you for tech support, you must be able to depend on your own support technology. Most of the R-HUB alternatives currently available on the market, including LogMeIn Rescue, GoToAssist, and Webex Support Center are SaaS or cloud-based solutions. This means they host the software. It also means that you must rent.

By comparison, R-HUB’s model is vastly different. Our appliance-based approach to remote support means that customers are actually able to own the solution. From a cost perspective, owning always beats renting over the long term. Owning is also more secure.

Even so, it is important to consider the implications for reliability of service. Can you expect the same standard of reliability from an appliance-based solution that you can hope to obtain from a SaaS solution?

How Does R-HUB Ensure Reliability?

Extremely Reliable and Optimized for Best Performance- Unlike software-only deployment, which typically shares with other applications running on a general purpose computer, each TurboMeeting server is an appliance dedicated to run TurboMeeting.

In many ways, each TurboMeeting server is similar to your switches and routers. As a sealed device, these servers are designed to deliver unattended services and support to your daily business operation 24 hours a day, 7 days a week. Consequently, you can gain complete peace of mind. Both the operating system and hardware for the servers are optimized to provide the best performance possible. Below are just a few of the benefits you can enjoy with R-HUB servers.

Backup Services – You can back up your database anytime and use the High Availability (HA) cluster configuration to increase redundancy. If for any reason your server is out of service, R-HUB will provide you with online meeting services hosted by the R-HUB servers around the world. You never have to worry about being without the services and support you need.

Security – R-HUB gives you the ability to support critical internal systems without worrying that you are exposing data to the Internet. For instance, with R-HUB, there is never a need to trust someone else to guard your data. This is because R-HUB will route all of your sensitive data through an appliance that is actually behind your firewall under security measures that you already have in place.

Integration – It’s easier to integrate an appliance you own, located behind your firewall. Additionally, R-HUB also provides integrations for the LDAP, CRM, Windows, and web management solutions.

We understand how critical remote support is to your organization. You must be able to rely on your remote support software because everyone is also relying on you. R-HUB provides you with the ability to map out your own redundancy plan instead of relying on a vendor’s due diligence, which you may or may not be able to trust. We are thankful that so many companies now rely on us for their remote support software.

To obtain more information about R-HUB Remote Support Servers, call us at 1-866-758-0984 or email us at

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