Posts Tagged ‘how to help someone with remote support?’

Help anyone Remotely with R-HUB Remote Support Servers

August 12th, 2016

R-HUB remote support servers provide a great way to help everybody remotely, no matter if he is a technician, a salesman, or simply a friend that needs help. In this post, we will review this precious tool of R-HUB product suite.

Ever been in need of giving or getting remote help? Probably many times, especially for technical issues, like something to fix or a PC that won’t work. Or you have been in a situation where remote help could have sorted things out without the need of the physical (and usually very expensive) presence of a technician. Now, maybe you do not know that remote support sessions are a great way to provide quick and easy remote help, no matter whether it is your sales agent that needs help, or a friend that has problems with its pc.

What is a remote support session? In a remote support session, someone that is called remote supporter can help a customer or another member of the staff to resolve issues through connecting to his laptop, pc, or mobile device. The supporter can also get full control of the remote computer and convert an attended session into an unattended one.  Other features of R-HUB remote supporting are document sharing, fully registration of sessions for auditing or other purposes, and remote access to a pc or laptop by utilizing a mobile, as R-HUB servers fully support Android, IPad and IPhones. Last, it is also possible to run multiple support sessions on the same computer.

In this way, remote help is given without sending someone on the spot, with consequent money saving. There are some other advantages, anyway, like, for example:

  • The remote supporters has the whole documentation at hand and can share easily, documents and knowledge with the person in need;
  • The multiple support session feature allows getting help from a team, even composed of several people that are not physically on the same place.

A R-HUB remote support session is managed through a R-HUB remote support server. Light, small and silent (they have the size of a book and can be easily stored on a shelf of a bookcase) , R-HUB remote support servers are plug-and-play machines, which mean that they start working immediately after being connected to the electricity grid.

Other interesting features common to all R-HUB remote support servers are that they are easy to install and configure, they are self-upgrading, and they need no maintenance or IT dedicated teams.

Price is low. A R-HUB remote support server costs $295 only. On line, free trials are available, all you need do is to open a free account. If you are interested, visit R-HUB web site, http://www.rhubcom.com/v5/remote-support.html

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