Posts Tagged ‘Real-time’

Breadth and Depth of Deploying Real-Time Collaboration Tools

January 22nd, 2015

Over the past several years, real-time collaboration tools have matured to the point that the value of such tools has become clearly obvious. In fact, as real-time collaboration tools become easier to use and more oriented toward multimedia and mobile, practically everyone in business can benefit from these tools.

The Benefits of Real-Time Collaboration Tools

Perhaps the biggest benefit offered by real-time collaboration tools is increased productivity. It is now possible to communicate more succinctly and quickly with customers, coworkers, service providers, partners and anyone else with whom you need to communicate regularly using real-time collaboration tools.Along with helping to save time, collaboration tools also help to reduce expenses. Regardless of industry, in every business each employee has associated with him or her a cost of necessary tools that must be provided in order to allow that employee be as productive as possible. Such tools might include a computer, desk, telephone, etc. Companies are increasingly finding that real-time collaboration tools are now a necessity that must be added to the list. Even so, rather than increasing the cost burden of outfitting a new employee, real-time collaboration tools offer a cost-effective solution.

The benefits offered by such tools will naturally vary significantly within a department. Furthermore, the type of tool utilized might also vary among specific departments. In order to manage this environment, many companies will perform ROI estimates to justify both where and when such tools should be deployed. This type of broad-swipe approach, by its very nature, will deny tools to many employees who would be able to ultimately benefit from them. The constraints that such analyses are coping with include cost, multiple vendors for IT support and disparate vendors.

The best practice solution is an approach that allows for easy breadth and depth deployment, such as R-HUB TurboMeeting. With TurboMeetings 6-in-1 approach, every department in a typical business has a tool that can be leveraged for greater productivity. From Webinars to Meeting software to Remote Support and Remote Access, there is a capability for every need.

No Limitations on Usage

One of the most common cost-related problems that many organizations encounter when choosing a real-time collaboration tools is the limitations placed on the number of users. Consequently, the process of deploying such tools in an organization can become very expensive very fast. TurboMeeting’s floating licenses make it essentially free to deploy as deep as you would like in an organization. When the company receives a ROI with just the power users alone, additional return can be gained by providing access to more casual users. There is absolutely no cost for the floating license aspect.

Industry experts continue to point to 2015 as the year of integration. Real-time collaboration tools serve as the lynchpin for such integration. As such tools become increasingly integrated into business processes; employees in all departments are afforded a single place where they can accomplish their work.

Are you interested in learning more about real-time collaboration tools available through RHUB? If so, contact us today at 866-758-0984 or email us at  sales@rhubcom.com for a demo.

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The Pros and Cons of Browser-Based Collaboration

January 14th, 2015

The Pros and Cons of Browser-Based Collaboration

Recently, there has been a tremendous amount of buzz regarding browser-based collaboration systems. The promises offered by browser-based collaboration can certainly be compelling. As a result, there has naturally been a ground swell of activity created around this technology. This has proven to be particularly true given the new capabilities for multimedia communications offered by HTML 5-based browsers, such as WebRTC. With this type of technology, it is possible for users to make both voice and video calls within the browser without the need for the plug-ins required by services such as Google Hangouts and Skype.

While such technology may seem new, RHUB has supported a browser-based model for more than seven years. During that time, RHUB has gained a great deal of experience as a pioneer with this approach. Even before HTML 5 was made available as a browser technology, RHUB invested in ensuring that HTML 4 was an effective meeting platform. Additionally, RHUB recognized early on the limitations of Flash and developed a capability that would make it possible to work with or without Flash.


The Advantages of Browser-Based Solutions

As previously mentioned, the advantages offered by a browser-based solution can be compelling, including:

  • No Download Necessary- By using the built-in browser engines, screen sharing is supported without the need for the attendee to download client software. This can be a great advantage for attendees with download restrictions.
  • Easy and Quick to Join- By joining with a browser, all the attendee needs to do is point the browser to the meeting server and then log into the meeting. This usually only takes about 10 seconds.
  • Platform Independent- Any compatible browser is able to join the meeting.
  • Audio and Video Supported- HTML 5 makes it possible to support audio and video using the facilities within the browser.

 

The Disadvantages of Browser-Based Solutions

Certainly, the list of advantages associated with HTML 5-based browsers is impressive. But, with those advantages, there are also some potential drawbacks. Just a few of the issues we have discovered over the years that could impact these advantages include:

  • Browser Compatibility- Although every browser is supposed to be HTML 4 or HTML 5 compatible, we have found that this is not always the case. Variances in browser implementation can affect compatibility. As different versions usually have differing levels of compatibility, this can create problems. If a version is compatible with screen sharing and video algorithms, but is not compatible with audio, the meeting could be affected.
  • Connectivity-  Real-time collaboration, particularly when it comes to audio, relies on a high-quality Internet connection. Browsers are inherently asynchronous. As a result, they simply are not designed to maintain a connection with the server. This can result in intermittent performance in some instances. Additionally, browser-based meetings conducted over WiFi tend to suffer from drops in the WiFi connection. This can result in a choppy experience for the meeting participant.
  • Platform Dependency- While there is the promise of platform independence, the browser on that platform must be compatible. This means, for instance, that if Safari does not support the latest features that Chrome supports, users on Safari could experience issues. In the case of WebRTC, this can become even more complicated. While it is currently supported by Firefox, Opera and Chrome, it does not yet have the support of IE. Furthermore, while Microsoft has announced that it does have plans to support WebRTC, there has been no such announcement forthcoming from Apple’s Safari.
  • Keeping up with the Jones”- In order to be truly platform independent, the host must use a version of the system that is compatible for all popular browsers. Furthermore, the developers of those browsers must make sure that the features are in sync with one another. The reality is that this is not often the case. Mozilla is not likely to be concerned about the features that IE is planning to release.

Are you interested in learning more about the advantages offered by RHUB? If so, call us today at 866-758-0984 or email us at sales@rhubcom.com for a quick demo.

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