Posts Tagged ‘remote access tools and alternatives’

Four Best Solutions for Easy Remote Support

August 11th, 2017

A short orientation among  the millions of tech remote support tools existing on the market today

How to remotely access a remote computer to fix it? Among the thousands of tools and solutions, here comes a selection of the easiest-to-use products available on the market.

R-HUB`s remote support servers (http://www.rhubcom.com).  R-HUB produces three types of servers for remote support, remote access,and remote support  combined with remote access respectively. Being based on the on-premise server technology, R-HUB `s servers assure clients an extremely high level of security. The usual issues connected with on-premise servers have been brilliantly addressed by R-HUB, by designing small and silent plug-and-play devices that do not need any maintenance. Among their functionalities, remote support for unattended computers and the possibility to get your PC to print a document.

TeamViewer (https://www.teamviewer.com/en/). This application can be used for different purposes, from video conferencing to giving remote support to a friend. For remote support, you have simply to invite your partner to download TeamViewer Quick Support application. No administrator access or system configuration is necessary, as a session ID and password will be automatically delivered. Your partner has simply to share them with you. Among its functionalities, we have unattended access, which means that you can access a remote computer without any permission or password if it is on.

Windows Remote Assistance.  It is a built-in functionality that is present in all Windows version through which you can access and support a remote PC. It is a very convenient option for Windows users, as it is free and already installed on the remote PC. The drawback is the procedure of connection that is a bit complicated.

Chrome Remote Desktop. It is an extension of Chrome Browser. Therefore, if you and your recipient both use Chrome, there is a good chance that it is already installed on your computers. To open this application, enable remote connections, click share button, and get the access code. At this point, you will be able to open remote desktop app.

Windows Remote Assistance cannot be enabled for permanent remote access, except for the professional version that is not in-built in Windows and must be purchased separately. Same problem with Chrome Remote Desktop. In conclusion,  R-HUB`s remote support servers or TeamViewer seem to be the only  available options for a professional usage  in our list.

Other options could be LogMeln, a paid solution for business, or set up a VNC server which is essentially an alternative to Windows Remote Assistance

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