Posts Tagged ‘Remote Access’

Evaluating Remote Support Tools? Here are 10 Reasons to Choose RHUB

June 13th, 2014

If you want a remote support tool, it’s not difficult to find one. Nearly every “techy” person you know has a favorite, and the suggestions swell whenever any vendor changes their offerings.

With all the options, choosing the right software can be difficult. You might get that same frigid indecision – needing to choose an option that offers the most benefits and value possible but frozen by a cornucopia of options.

We Asked Our Customers Why They Chose Us?

Top 10 Reasons Customers Choose RHUB Remote Support Servers:

Over the past 8 years, we’ve been asking our customers what is important to them. What do they need their remote support tool to do, who needs to use it, and so on. Through win/loss calls and through online conferencing, we’ve learned a lot about what problems and challenges they wanted to solve with RHUB. Now, as we continue to grow, our base of customers who have successfully implemented RHUB`s solutions has grown as well. Most such customer has implemented RHUB’s solutions because of the following:

1.) Platform Support:

Customers can connect to all their remote computers, systems and devices securely using RHUB remote support servers as it works from behind the firewalls. In this regard, RHUB works as a one-stop solution for a variety of devices without the need to pay multiple licensing fees for multiple users in the same organization.

2.) Security:

Support personnel can be assured that the only attendees in a meeting are those that they have authorized. The system can also be set up as an https site for additional data security. You gain the benefit of being able to conduct meetings without concern that sensitive data will be compromised.

3.) Integration:

Customers can strategically leverage their existing IT environment and work-flows.

4.) Total cost of ownership:

Customers get all the security of ownership and eliminate the never-ending monthly fees of Saas remote support tools, thus providing the opportunity to save money and resources.

5.) Jump Technology:

Customers can access computers, servers, and network devices any time wherever they are. This can prove to be tremendously beneficial for customers who need to travel frequently.

6.) Collaboration:

Customers can collaborate with multiple “experts” in one session to resolve more in first technical support contact, thereby eliminating needless costly escalations.

7.) Consolidation:

Customers eliminate multiple remote support tools, thereby improving security, reducing complexity and saving on ever increasing costly monthly payments of hosted services.

8.) Vendor Access Management:

Customers can receive support from and collaborate with vendors without compromising security or purchasing additional tools.

9.) The RHUB`s Remote Support Server

Customers improve security and lower costs with RHUB`s on premise deployment.

10.) Services and Support

RHUB`s world class team provides excellent support whenever our customers need it. Professional support services from RHUB helps our customers to learn, measure and optimize their ROI.

For more information about RHUB remote support solutions, contact us at 866-758-0984 or visit our website http://www.rhubcom.com

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The Benefits of On-Premise Collaboration Technologies for Enhancing Workplace Productivity

June 8th, 2014

Enterprises are often faced with the challenge of increased demand on productivity, while operating under limited resources and tight budgets.- Read more…

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RHUB Remote Support Servers– Powerful tools for Remote Computer Sharing

May 30th, 2014

RHUB remote support servers provide an excellent application for screen sharing and files transfer, helping to facilitate business collaboration, providing remote computer access, and facilitating the diagnosis and repair of faulty computer with the help of a remote computer support provider.

Through the provision of tools by which you can connect with another computer in a completely secure manner, the RHUB remote support servers give you the ability to transfer files with ease. Users are also able to take advantage of access control rights. For instance, if the user wishes to disconnect the support session, he/she only needs to press the close button and the session will end. The action buttons also give users switching control and remote booting capability. This can also help in adjusting screen resolution and multi-monitor displays. The new features include VOIP based audio, video conferencing and the integrated teleconferencing. Such convenient features of the RHUB remote support servers work without needing reconfiguration of firewall.

When you deploy RHUB remote support servers software on your premises and log in, you will be asked to enter login credentials. Sharing files or desktop using this application allows your system to be remotely controlled via the method that you have specified.

RHUB remote support servers provide two levels of remote access: Remote support and Remote access to this computer. The RHUB remote support servers recognize the system you have connected, so it speeds up the process of re-connection to the shared computers. Deploying RHUB remote support servers is very easy and provides users the option of “admin rights”. RHUB makes screen sharing and file sharing as smooth as possible. This is considered to be a must have for individuals who need to share or transfer files between many computers remotely.

RHUB remote support servers can be used on Windows and MAC and even from iPads and iPhones, so that you can be provided online tech support irrespective of where, how and at what time you are connected. The best part of this application is that RHUB takes very less time in its setup.

During the support session, you can switch the presenter to be yourself so that the attendee can view your screen. If you like, you can pass your keyboard and mouse function to the attendee. This function is used in customer training during a support session and helps to increase customer satisfaction. You can remotely log out and log in as a different user. You can even blank a remote desktop to prevent your sensitive remote control activities from being viewed.

To learn more on how it works, we invite you to visit http://www.rhubcom.com and register for a free account. iPad and iPhone users will need to search the Turbomeeting app in the Apple store. After you end the remote support session, the application will be automatically removed from your attendees’ system. This is a great feature for security conscious individuals.

If you would like to have a demo, call our sales team on 866-758-0984.

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Controlling Computers Remotely using RHUB Remote Support Servers

May 25th, 2014

Have you ever been somewhere and wanted to show a family photo or retrieve a document, only to realize that the file is stored on your computer at home or at the office? The more connected our devices become, the more they increase our desire to access our information anywhere. Computers have revolutionized the way we do practically everything and can be easily tailored to suit our precise needs and even hold files that once would have amounted to reams of documents and papers. There is a catch to all of that convenience, however. While computers are certainly smaller than the room-size machines they once were, they still are not exactly practical to bring with you everywhere. RHUB remote support servers allow you to connect to a PC or Mac remotely from any location at any time.

While mobile devices increasingly outsell traditional computers, a lot of our most important information continues to be stored on stationary home desktops or laptops, which do not offer convenient access from just anywhere because of home firewalls. Even when you are on a home network, having to move to a particular device on the other side of the house can be annoying.

Software engineers have come up with an easier way to gain access from afar. Using simple software, you can now see and control a remote computer on another device that you’re currently using–even from a different computer network. All you typically need is a working Internet connection for both devices.

A number of solutions are available to allow you to access a remote PC, but security of remote access connection is not always guaranteed. However, RHUB remote support servers comply with all existing firewall and security settings and will typically work without any additional firewall configuration between devices on any computer network (and even between different ones), as long as both are connected to the Internet. Additionally, because it’s compatible with many different devices, you can do neat things like control your Mac from Windows, your Windows PC from a Mac, or even your computer from your iOS/iPad/iPhone!

RHUB remote support servers also provide access to online tech support irrespective of where, how and at what time you are connected. The best part of this application is that RHUB takes very little time in its setup. As soon as attendees join your support sessions, you can immediately begin viewing and controlling their computers. It takes only one click for attendees to turn their computers over to you for support. From there, attendees can walk away and leave their computers available for support while they attend to other matters. You can reboot any computer anytime during a support session and the computer will automatically re-join the support session after the reboot process has completed. You can record the entire support session for audit purposes.

It really is that simple. If you would like to know more about RHUB products, give us a call on 866-758-0984 or visit http://www.rhubcom.com

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Best Practices Guide for Hosting a Successful Webinar

April 15th, 2014

Hosting a webinar is a great way to collaborate, share information, or even make a presentation when you cannot be in the same location as your attendees. Implementing the following best practices can help you to make the most of your webinar.

The most important step to ensure the best outcome to your webinar is to choose your vendor wisely. While webinars have exploded in popularity, it should be understood that not all providers are the same. With RHUB, you are able to benefit from its servers that gives you webinar capabilities as well as video conferencing, audio conferencing, web conferencing, remote support, and remote access.

In setting up your webinar, it is also important to choose the date and time with care. Mondays and Fridays are typically not the best days to host webinars. Rather than starting the webinar directly on the hour, it is usually best to begin at 15 minutes past the hour. Overall, the best times to schedule a webinar are either 10am or 2pm. This will allow attendees plenty of time to get into the office while also ensuring that they are not either on the way out to lunch or not in from lunch.

Above all, it is important to pay attention to the development of the content to be provided during your webinar. Avoid trying to cram too much information into your webinar or you may lose your audience. Do focus on keeping the message simple and allow ample time for questions.

As is the case with any live presentation, proper etiquette should also be observed. Make sure you do not join the meeting after it is scheduled to begin. Join early and allow enough time to ensure that everything is set up properly and working. It is also a good idea to allow a brief period of time to take care of housekeeping matters, such as using the chat feature on RHUB.

Surveys are a great way to obtain feedback from webinar attendees. With the RHUB `s web conferensing server, you can conduct pooling that includes multiple choice questions that will allow you to obtain valuable feedback. Polling questions can be posted before the meeting, if you like. Possible questions you might post include: What did you like most about the presentation? Would you like a sales representative to contact you?

Recording your seminar is also a great way to ensure that you have it available for future viewing. The RHUB servers allows you to record both voice as well the screen. With this option, you can choose to build a reference library of past webinars to provide to prospects and customers.

Once the webinar is over, do make it a point to follow-up with attendees to thank them for attending. It is also a good idea to include other relevant information, including the date for your next webinar.

Finally, make sure you review your webinar after it is concluded and look for areas where you might improve for your next presentation.

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