Posts Tagged ‘remote reboot’

Improve Customer Support Experience with Remote Support

February 18th, 2014

Customer support is one of the most critical elements that set your firm apart from the competition. In fact, customer service is so important that it can make a difference between retaining a customer and watching them turn their business over to the competition. As the world of business becomes increasingly competitive, it becomes more important than ever to ensure that you provide your customers with exceptional customer service and support.

Trying to explain to a customer over the telephone or email what they should do in order to make a software work or resolve a computer program can be frustrating for your support staff as well as your customer. A remote support program provides the opportunity to greatly improve the overall customer support experience while reducing costs and frustration.

With the RHUB appliance, you gain the benefit of not only remote support, but also collaborative support for the greatest level of customer support. Through the use of the multi-tiered collaborative support option, you can invite two additional colleagues to participate in the support meeting. Each colleague is able to control the supported computer in order to collaborate in resolving the problem. As a result, you can rest assured that your customer will be able to benefit from the most robust customer service possible.

When using remote support for customer support, a variety of issues can be resolved. This is why it is important to select a remote support service that provides a variety of key functions. Collaborative remote support is obviously important, but it is also crucial that you select an appliance that allows you to gain secure control of the remote computer. Additionally, you should be able to institute a remote reboot of the supported computer and automatic reconnection during the support session. Secure unattended remote support can also prove to be beneficial. It should be part of the remote support solutions.

With the ability to switch to training mode during the support session, you can actually switch the presenter to be yourself. This allows the customer to view your screen and gives your support staff the opportunity to actually walk the customer through the resolution to the problem. Also, if you prefer, you can also take advantage of the option to pass your keyboard and mouse function to your customer to increase overall customer satisfaction.

One element that sets the RHUB appliance apart from the competition is in-session online training. This can prove to be particularly beneficial when a customer needs more in-depth experience becoming familiar with your product or service. The RHUB appliance is also unique in that it offers a guaranteed connection as well as collaborative support and knowledge sharing.

Improving customer support is an integral element in expanding your business. With the RHUB remote support appliance, you can take full advantage of the opportunity to interact with your clients and provide exceptional customer service.

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How Collaboration Technology Can Help Your Business

October 11th, 2013

Change Management refers to a systematic method for assimilating change within an organization. Change management also assists with transitions for individuals on a personal level, as part of the  overall, changing collective. Change managers, then, are those who oversee and guide this process. They are essential for helping an organization meet its transitional goals. And with the wonders of collaboration technology, change managers can be more effective in their roles, because it’s easier to communicate with various members of an organization, regardless of whether they’re scattered across a six-acre business complex or across the country.

The position of change manager is merely one example of a job that can be enhanced and empowered by collaboration technology. For the balance of this article, we’ll enumerate a few more ways that collaboration technology can make your life easier.

How Collaboration Technology Is Employed
First of all, collaboration tools enable you to change the way documents and media are updated and shared. This ease of use among team members fosters better communication and collaboration. And obviously, for collaboration to be successful, communication within the group must be successful. In order for this to occur, then the various departments in the organization need to be able to work together — conveniently. And convenience is a great strength of collaborative tools. So, thanks to the convenience and ease of frequent interpersonal connections via online collaboration, project details like assignments or problems can be discussed immediately.

Some Components of Collaboration
Collaboration consists of communication, conferencing and coordination.  Communication is the exchange of information by using the following familiar methods: instant messaging, texting, e-mailing or telephoning. Although this component is still interactive, it relies on auditory or written correspondence.

Conferencing builds upon communication by adding a visual enhancement to your cooperative work. Through slides and video, your attendees can also interact visually. The old adage, “A picture paints a thousand words,” still holds true, so employing audiovisual aspects strengthens your collaborative efforts, helping you to ultimately communicate more clearly.

Coordination is basically when the individual team members complete their portions of the project independently and then bring their progress back to the proverbial table to assess the next steps of the overall, shared goal.

The Collaboration Solution for You!
RHUB specializes in delivering a simple and secure solution for online collaboration. In fact, our company’s name — RHUB — is an amalgam of the phrase “real-time collaboration hub.”

RHUB has a 6-in-1 Web conferencing solution that’s actually an appliance, as opposed to a hosted or software solution. Software solutions are costly and aren’t as user friendly at the outset. Hosted solutions are not secure. But the RHUB appliance works from behind your firewall — not outside of it — so it’s sleep-at-night secure. And the RHUB appliance is easy to use, as well.

The RHUB appliance gives you flexibility and value by combining six real-time collaboration methods into one appliance.

1. Web conferencing — RHUB’s Web conferencing enables you to give sales presentations, trainings, product demonstrations, and it allows you to collaborate interactively with your attendees.

2. Remote support — RHUB’s remote support capability gives you remote control of an attendee’s computer, regardless of whether that person is a PC or Mac user. It allows you to remote reboot, and you can remotely log out and log in again as a different user.

3. Audio conferencing —RHUB brings you VoIP-based audio conferencing, as well as free landline audio conferencing services.

4. Video conferencing — RHUB also gives you multi-point, Webcam-based video conferencing. If you use your HD Webcam to present video, RHUB’s system will deliver your video at photo-level quality and even in true color with 100 percent accuracy.

5. Remote Access — RHUB’s appliance also gives you the ability to access your office or home PCs from anywhere, anytime.

6. Webinar — RHUB also enables you to provide online seminars without having to download anything for your view-only attendees.

So, in conclusion, if you’d like to empower your business with the wonders of collaboration technology, RHUB would love to help you. Learn more from our Web site: RHUB.

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