Posts Tagged ‘remote session’

RHUB Remote Support Servers Help You to Be There without Going There

October 16th, 2014

In just the last few years, the process of providing computer support has changed dramatically. In the past, when providing computer support, you would need to pack all of your CDs, drivers, install files, patches, and toolkit before heading over to the client’s location. Once you arrived, you would then proceed to spend the next several hours attempting to discern the problem and repair it. In the event that the repair proved to be more complex than planned, you might even need to make more than one trip to the client’s location. As a result, what should have been a simple fix could often turn out to be time-consuming and expensive in terms of travel expenses and the time detracted from your other tasks.

Remote support has changed all of that. Now, instead of packing a small suitcase of everything required to make the repairs and then visiting the location in person, you can provide support without ever needing to leave your office.

This is precisely the type assistance that RHUB remote support servers can provide. With remote support, you can take advantage of the equipment that you need around the clock from any location in the world where you have Internet access. Whether it is a laptop, work computer, or server, you can have access 24/7. This means that you can provide superior customer service without taking time away from other tasks and without incurring any travel expenses. It’s a win-win situation for everyone.

The RHUB iOS app provides even greater ability to access computers and is only limited by the quality of the Internet connection. Even with just a broadband connection and a minimum data transfer speed, you can still begin a remote session with another machine.

All it takes is directing the other party to a URL to begin a remote session, start the screen sharing, file sharing, and command line capability, and you are ready to begin troubleshooting the other computer. You can even remotely reboot the device and have it reconnect again. Whatever you would need to do while onsite can be handled in a remote manner. You can also take advantage of screen sharing if you need to demonstrate something to the other party.

When there is a problem with a computer system, it naturally needs to be fixed as quickly and efficiently as possible. This is precisely what RHUB allows you to do. Whatever the issue may be, RHUB remote support gives you the ability to work on the computer in the same manner as if you were right there, without the need to expend resources. This can prove to be a tremendous time saver while also providing significant financial benefits, including the ability to save on travel expenses.

RHUB actually lets you be there without the need to actually go there. To learn more about RHUB products and how they can benefit your operations, please visit http://www.rhubcom.com or contact us at 866-758-0984.

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Improve Customer Support Experience with Remote Support

February 18th, 2014

Customer support is one of the most critical elements that set your firm apart from the competition. In fact, customer service is so important that it can make a difference between retaining a customer and watching them turn their business over to the competition. As the world of business becomes increasingly competitive, it becomes more important than ever to ensure that you provide your customers with exceptional customer service and support.

Trying to explain to a customer over the telephone or email what they should do in order to make a software work or resolve a computer program can be frustrating for your support staff as well as your customer. A remote support program provides the opportunity to greatly improve the overall customer support experience while reducing costs and frustration.

With the RHUB appliance, you gain the benefit of not only remote support, but also collaborative support for the greatest level of customer support. Through the use of the multi-tiered collaborative support option, you can invite two additional colleagues to participate in the support meeting. Each colleague is able to control the supported computer in order to collaborate in resolving the problem. As a result, you can rest assured that your customer will be able to benefit from the most robust customer service possible.

When using remote support for customer support, a variety of issues can be resolved. This is why it is important to select a remote support service that provides a variety of key functions. Collaborative remote support is obviously important, but it is also crucial that you select an appliance that allows you to gain secure control of the remote computer. Additionally, you should be able to institute a remote reboot of the supported computer and automatic reconnection during the support session. Secure unattended remote support can also prove to be beneficial. It should be part of the remote support solutions.

With the ability to switch to training mode during the support session, you can actually switch the presenter to be yourself. This allows the customer to view your screen and gives your support staff the opportunity to actually walk the customer through the resolution to the problem. Also, if you prefer, you can also take advantage of the option to pass your keyboard and mouse function to your customer to increase overall customer satisfaction.

One element that sets the RHUB appliance apart from the competition is in-session online training. This can prove to be particularly beneficial when a customer needs more in-depth experience becoming familiar with your product or service. The RHUB appliance is also unique in that it offers a guaranteed connection as well as collaborative support and knowledge sharing.

Improving customer support is an integral element in expanding your business. With the RHUB remote support appliance, you can take full advantage of the opportunity to interact with your clients and provide exceptional customer service.

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