Posts Tagged ‘remote support appliances’

The Driving Force behind the “Rise of a Remote Support Appliance Such as R-HUB Remote Support Server”

April 13th, 2015


Recently, Bob Evans of Information Week penned an article about the Rise of the Appliance. The article highlighted how the majority of the big-name IT vendors, such as IBM, Oracle, Microsoft, and HP, are now introducing optimized software-plus-hardware systems. Such systems are known more simply as appliances.

Evans believes that such appliances could be game changers and, according to him, are “surging into the market because they can help companies of all sorts make the leap into the very different and demanding world of real-time business.”

He goes on to say, “These optimized machines are in full ascendancy at this time because they’re the most powerful and highest-value delivery platforms for some dazzling new software applications and technologies designed to analyze not just bigger mountains of data, but to do so in less time and with greater insights and with almost-unlimited variations.”

Obviously, we agree that the appliance model offers numerous advantages and we also believe there are several other factors currently driving the “rise” of the appliance, particularly as a SaaS product alternative:

Security and Control: We consider this to be a no-brainer. An appliance offers the ability to be installed in-house, under the existing security measures of an IT organization, thus allowing organizations to retain sensitive data in house and ensure it never passes through a third-party server.

Ability to Focus on the Software: When a vendor deploys their solution as software only, they must devote cycles to make certain it is capable of working on varying platforms. This takes time and monetary resources away from investing in the functionality of the software. By partnering with an appliance expert, vendors are able to support new software functionality far faster.

Branding: We are not completely selfless. Obviously, we love that our customers are able to see our bright box each and every day. The physical appliance provides vendors with the opportunity to stay at the forefront of their customers’ minds.

Guaranteed Attendance: When it comes to web conferencing, a conference is only as good as the attendance. If the equipment deployed for the conference is not robust enough to ensure seamless attendance, everything is for naught. It is not uncommon to experience problems with attendees failing to join conferences due to a variety of problems, including blockages and unsupported platforms. The appliance model means that there is absolutely nothing to download. This also means there are no group policies, firewalls, or antivirus to worry about that could prevent attendees from joining meetings. As a result, it becomes possible to guarantee attendance and immediately boost engagement.

If you are currently an R-HUB customer, what drove you to select an appliance over other choices? Are you currently choosing appliance-based solutions for other parts of your business? If not, contact us today at 866-758-0984 or email us at and we will be happy to assist you in choosing the best remote support appliance model for your organization.

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Why Are RHUB’s Remote Support Appliances on the Rise?

July 18th, 2014

Recently, there has been an increasing trend among many of the big name IT companies focusing on the introduction of what has been termed as optimized software-plus-hardware systems, known more commonly as appliances. There has been tremendous speculation that such appliances will change the industry as we know it and have continued to make progress within the market due to their ability to assist companies in their transition into real-time business operations.

Highly optimized appliances provide a high value delivery platform that is capable of analyzing massive amounts of data in less time while providing greater insights. Along with the benefits provided by the appliance model, several other factors are currently driving its ascension, particularly as a SaaS alternative. Among those benefits are:

Enhanced Control and Security

One of the great benefits of an appliance is that it can be installed completely in-house as part of the organization’s security measures. As a result, companies gain the advantage of retaining sensitive data within their own organizational structure. There are never any concerns that sensitive data will be at risk due to passing through a third-party server. This has proven to be particularly relevant and important in light of the many data breaches that numerous companies have experienced in just the last year. In fact, our own appliance model is the primary reason that we are the only remote support vendor with the FIPs 140-2 Level 2 certification, the federal government encryption standard responsible for evaluating physical hardware security and software security. When it comes to security, you can simply never be too careful. Our enhanced security gives you complete peace of mind that your most sensitive data will never be at risk.

Increased Focus on the Software

When a vendor deployed software-only solution, entire cycles are devoted to making it possible for the solution to operate on different platforms. The downside to this is that it takes both time and money away from the ability to invest in the functionality of the software. When vendors partner with an appliance expert, they are able to more rapidly support newer elements of support functionality. This significantly reduces the amount of IT support required on a continual basis. With less time spent on IT support, you have more time to spend on what matters.


In today’s continually expanding business landscape, branding has become increasingly important. In order to reach maximum effectiveness, branding should be seen on a daily basis to ensure that you stay at the forefront of your customer’s minds. The physical appliance model offers vendors the chance to ensure that they are on the minds of their customers each and every day with continually present branding.

If you are not currently a RHUB customer and are interested in bringing in an appliance-based solution to benefit your business, contact us at or call us at 866-758-0984. We will be happy to assist you with making an informed decision regarding how your firm can take advantage of RHUB.

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