Posts Tagged ‘remote support servers’

Top Benefits Of The RHUB Collaborative Remote Support Server

January 22nd, 2015

Many businesses find RHUB collaborative remote support products very useful. They are used by these companies in cases when: they need to increase call capacity in times when their budget is reduced, resolve certain support issues, avoid travel costs especially for long distance traveling and reduce incident handling time. These remote support serves have many functions, but the main functions include: collaborative remote support, session recording, unattended remote support, remote reboot of the supported computer and reconnection to the support session and complete control of all the features in a remote computer.

Since there is a fierce competition in the field of remote support products, RHUB development team has decide to work and include several features which are exclusive for their remote support server like in-session online training, collaborative support and knowledge sharing and guaranteed connection. From the moment an attendee joins your open support session, you can control and view everything their computers. The interface is really simple and with only fee clicks the attendee will provide full access to their computers and you can give them support. This is the only thing they need to do and once you are connected with their computer they can engage in other activities. Even if you need to reboot the computer you don’t have to worry about the connection because the support session will continue automatically (the user doesn’t have to allow access again). The product gives you a chance to record the entire process. Now let’s check some of the special features of this remote support system.

As we have mentioned before the remote control is allowed only after the attendee finished a really simple procedure – they need to fill in a session ID and password and with only one click you will take control of the desktop. If the computer needs to be rebooted you can also choose whether you will start the supported computer in the safe mode or normal mode. You can also remotely login and logout as a different user if needed. The remote access to the computer is not limited to only one person. You can invite up to two more colleagues to join this support meeting. This means that you can work on a problem as a team remotely. This is also a good way to train new support staff in real time. In addition, you can witch the viewing screen so the attendee can view your screen while you are viewing their screen. In case the session is finished and the attendee is not back on the computer you can remotely lock their computer in order to avoid possible security problems. Furthermore, you can start an unattended support session to access remote computers at any time later. Having a mini-meeting is another great option. Thanks to this option you can host a mini-meeting with 10 participants (including yourself). This is a completely interactive meeting session.

RHUB Collaborative Remote Support Server comes with many benefits and it is up to you to find out how to use all of them.

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Use RHUB Remote Support Servers to Reconnect Automatically and Reboot a Remote Desktop

December 8th, 2014

When you support and manage a large number of computers, it is important that you be able to gain remote access to those computers. Remote access can make your job much easier while eliminating numerous hassles. Prior to the availability of remote software, providing assistance for computers that you managed would often mean either making a trip in person or spending hours on the phone trying to walk the other person through the process. In such situations, RHUB remote support servers are an ideal solution for providing remote access.

With RHUB remote support servers, it is possible to provide assistance for any number of computers in a remote manner directly from your computer using the Internet. You can also use your iPhone or iPad to gain remote access. Support can be sent as well as received with the RHUB remote support servers.

The Reboot feature from RHUB gives you the ability to restart a remote computer and then pick back up from where the session left off. Since there is no need to re-initiate the support session, you gain the ability to resolve problems in a much faster manner. Additionally, as RHUB allows you to support multiple systems at the same time, you are able to work on a secondary session while the remote desktop is rebooting. This can prove to be a tremendous time-saving feature that helps you to work in a more productive manner. Since you are able to do all of this remotely, there is no need to waste time and financial resources in traveling to the attendee in order to perform necessary tasks.

Furthermore, you can also take advantage of the opportunity to reboot in Safe Mode if you should need to troubleshoot and diagnose networking problems or even remove spyware from the computer. RHUB allows you to reboot into Safe Mode. With many routine support activities, including software updates, program installation and system changes, you are typically required to reboot the remote desktop, often multiple times.

There may also be some situations in which the attendee is simply not able to be present at the system for the duration of the support session. In the past, this could prove to be problematic, as the host may find it necessary to reboot the computer at some point during the support session. With RHUB, all that the host needs to do to reboot the attendee computer is simply click the Reboot button. Next, he or she would choose the reboot mode: “Reboot” or “Reboot to Safe Mode,” as shown below.

 

As you can see, RHUB remote support servers can provide an array of benefits while helping you to work in a faster and more productive manner.

Are you interested in learning more about RHUB remote support server features? If so, give us a call at 1-866-758-0984 or email us at sales@rhubcom.com to find out more about RHUB remote support servers.

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RHUB Remote Support Servers Help You to Be There without Going There

October 16th, 2014

In just the last few years, the process of providing computer support has changed dramatically. In the past, when providing computer support, you would need to pack all of your CDs, drivers, install files, patches, and toolkit before heading over to the client’s location. Once you arrived, you would then proceed to spend the next several hours attempting to discern the problem and repair it. In the event that the repair proved to be more complex than planned, you might even need to make more than one trip to the client’s location. As a result, what should have been a simple fix could often turn out to be time-consuming and expensive in terms of travel expenses and the time detracted from your other tasks.

Remote support has changed all of that. Now, instead of packing a small suitcase of everything required to make the repairs and then visiting the location in person, you can provide support without ever needing to leave your office.

This is precisely the type assistance that RHUB remote support servers can provide. With remote support, you can take advantage of the equipment that you need around the clock from any location in the world where you have Internet access. Whether it is a laptop, work computer, or server, you can have access 24/7. This means that you can provide superior customer service without taking time away from other tasks and without incurring any travel expenses. It’s a win-win situation for everyone.

The RHUB iOS app provides even greater ability to access computers and is only limited by the quality of the Internet connection. Even with just a broadband connection and a minimum data transfer speed, you can still begin a remote session with another machine.

All it takes is directing the other party to a URL to begin a remote session, start the screen sharing, file sharing, and command line capability, and you are ready to begin troubleshooting the other computer. You can even remotely reboot the device and have it reconnect again. Whatever you would need to do while onsite can be handled in a remote manner. You can also take advantage of screen sharing if you need to demonstrate something to the other party.

When there is a problem with a computer system, it naturally needs to be fixed as quickly and efficiently as possible. This is precisely what RHUB allows you to do. Whatever the issue may be, RHUB remote support gives you the ability to work on the computer in the same manner as if you were right there, without the need to expend resources. This can prove to be a tremendous time saver while also providing significant financial benefits, including the ability to save on travel expenses.

RHUB actually lets you be there without the need to actually go there. To learn more about RHUB products and how they can benefit your operations, please visit http://www.rhubcom.com or contact us at 866-758-0984.

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Deploy On Premise RHUB Remote Support Servers to Improve Remote Support Security

September 1st, 2014

When it comes to working online, you can never be too safe. For quite some time, Internet specialists have been calling attention to the fact that numerous devices are exposed online, including surveillance cameras, medical devices, home monitoring systems, and more. Recently, a survey was conducted to identify computers with remote access software but with no password for security. Within just one hour, tens of thousands of computers were identified.

That is certainly a frightening prospect and serves to underscore the importance of ensuring that your remote support is completely secure. Once a prospective hacker gains access to your network, there are virtually no limits to the damage that can ensue. The recent spate of data breaches reported in the news, including breaches related to payment information from point-of-sale systems demonstrates just how serious this situation can be.

The question is what can you do to practice safe remote support computing? The solution is as simple as using RHUB remote support servers.

RHUB remote support servers assist in ensuring the remote access of your computers is secure while working from behind your computer’s firewall. As a result, you are able to view and take control of unattended desktops, servers, and even point-of-sale returns all within the convenience of real time and from any platform. Furthermore, you can do so with the knowledge that your system is protected by unparalleled security.

In considering how you can make your remote support more secure, it is important to remember that your security is only as strong as your weakest point. Unfortunately, remote support servers provide little in terms of access security. Additionally, remote support servers provide access to anyone who possesses a session ID and password. Such security can be compromised far too easily. All it takes is for the wrong person to read an email, gain access to someone’s calendar or use one of the many password cracking modules readily available. At that point, security is compromised and all of your confidential data could be vulnerable to an attack by a hacker. It can happen that quickly and that easily.

By comparison, RHUB remote support servers provide the opportunity to establish a virtual VPN between attendees and the host. Consequently, this limits the scope of the session’s attendance to only internal locations and addresses or specified external IP addresses. It should be noted that such policies are specifically designed to work alongside your internal security servers, including routers, firewalls, and other types of security devices that your organization may opt to use.

Ultimately, RHUB remote support servers offer the best possible security by restricting attendance to authorized attendees and locations. This works to prevent your systems and networks from hacker attacks. You gain the ability to work efficiently and with complete confident that your system is completely protected.

Take advantage of the opportunity to secure your networks and computers by utilizing RHUB remote support servers. To obtain more information, contact us at 866-758-0984 or email us at sales@rhubcom.com

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Protect your Systems from Attacks by Using RHUB Remote Support Servers

August 11th, 2014

Recently, security researchers uncovered a global cybercriminal operation. Thousands of computers were compromised by the operation, which attempted to gain access into point-of-sale (POS) system through the use of brute-force techniques for guessing remote administration credentials.

The computers utilized in the attack were part of a botnet, which has been nicknamed BrutPOS. Believed to be active since at least February, the botnet works by scanning specific IP address ranges for systems accepting Remote Desktop Protocol connections.

When a Remote Desktop Protocol (RDP) service is identified by one of the computers, common user names and passwords are used by the malware in an attempt to log into that connection. In the event that the credentials are successful, the information is then transferred to command-and-control servers. At that point, attackers make a determination regarding whether the system is a POS terminal. If it is a point-of-sale terminal, a malware program is installed in in order to extract payment card details.

While it certainly seems as though RDP connection attacks are on the rise, they are not actually new. In fact, they have been going on for years. Originally developed by Microsoft, RDP is a type of proprietary protocol that allows users to benefit from a graphical interface to connect with other computers through a network connection. RDP was first designed to allow remote access on a LAN. Consequently, security issues can occur when support teams use RDP on the Internet for establishing connections with systems off the network. This is because such connections can often result in compromised security, including allowing default ports to be opened.

The real problem is that such ports can be extremely vulnerable and far too easy for hackers to identify. Login credentials are often frequently susceptible to such Brutforce POS attacks because such credentials are often shared. To make matters even worse, hackers can often gain access to an organization’s internal network when compromised workstations are connected to the internal network. Hacking RDP connections can prove to be quite profitable for hackers because they can gain control of your organization’s servers and then sell the relevant credentials for targeted systems as lucrative commodities in the cyber criminal underground. While RDP attacks may not be new, they do certainly appear to be on the rise.

In a litany of recent credit card breaches at businesses ranging from discount stores to restaurants, this most recent attack serves as yet one more example of how RDP connections can be targeted and even successfully compromised by hackers. This is precisely why we recommend the use of RHUB remote support servers for RDP as it allows IT administrators to continue using RDP in a safe and secure manner without any vulnerability to such malicious attacks.

If you are not yet a customer of RHUB, become one today and learn how you can protect your systems from attacks by hackers. Call us at 1-866-758-0984 or email us at sales@rhubcom.com for more information.

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