Posts Tagged ‘remote support software’

RHUB Remote Support Servers Are a Great Remote Support Solution

November 6th, 2014

An efficient support center relies on the use of remote desktop software, which allows users to tap into a remote computer and even control it from a remote machine. Remote desktop software offers an array of benefits and exceptional functionality. Even so, it requires time and skill to be able to utilize it with confidence.

Earlier this year, the remote support community was shocked when LogMeIn announced that they would no longer be offering their free service. Despite the fact that the service had been available for ten years, LogMeIn abruptly switched to a paid-only service. Users who had relied on the service for remote control, systems, management, file sharing, business collaboration and data backup were naturally outraged. Media sites even criticized the company for making such a quick change. With the end of the free version of LogMeIn, former users have naturally wondered what their next step should be. Should they pay to continue using the service? Should they go back to trying to provide service over the phone?

It is little wonder that former users were so outraged. Remote desktop support has become increasingly important as technology has continued to grow and evolve. Whether it is troubleshooting a computer issue from a distance or retaining the ability to access critical documents from a remote location, remote desktop support makes it possible to conduct business in a more efficient manner. With LogMeIn shutting the door on numerous clients, questions naturally arose as to potential available solutions.

RHUB remote support servers offer a solution to such questions. RHUB is designed to act as an ideal solution for remote support. Whether you need to assist customers or technology-challenged family and friends over the web, RHUB gives you the ability to do it all. With RHUB, you are able to take control of the other party’s keyboard and mouse remotely. You are able to see everything they see on their screen, via your screen. This makes it possible to efficiently handle a variety of issues without the need to ever leave your location.

If you are searching for an on premise deployment remote support solution, RHUB offers the opportunity to sign up for a free account and then download the software to your device. Users are able to try the software on Windows, iOS, or Mac. Unlike other software trials, there are no limits regarding the number of times that you can download the software. In addition, you are not limited to the number of computers on which it can be installed.

With RHUB remote support server, you have access whenever and wherever you need it. Furthermore, it is available for completely private use.

To learn more about RHUB, browse our user guide, check out our product description or sign up for a free account, call us at 1-866-758-0984. Our support team is always available to assist you in getting started or answering any questions that you may have. Email us at support@rhubcom.com

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M3 Technology Consultants Adopts RHUB TurboSupport Appliance to Provide Remote Support to Their Clients

May 15th, 2012

M3 Technology Consultants, a company specialized in providing IT solutions for growing companies all over the Washington Metropolitan area, has adopted RHUB TurboSupport Appliance in order to provide remote support to their clients.

At the core of M3 services is IT support. The company is specialized in providing maintenance for critical computer services, such as network and server monitoring, backup supervising, and security management, preventing most unplanned system failures.

By using remote support, M3 is able to provide much of its IT support without the need of sending their consultants to the clients. Consultants could remotely perform routine tasks and management operations, saving money and time without sacrificing the quality of the support services.

Remote support has also proven its usefulness in the evaluation of the severity of many problems. By remotely connecting to their clients, M3 can immediately get a glimpse of what is happening without having to wait for the technician to get on site. This allows one technician to evaluate what is going on while another travels to the location in order to provide onsite technical support with a real assessment of what he might expect, speeding up the recovery of the system.

Remote support is about providing a quick response and quick solutions to real problems. Many critics of remote support solutions often state that it can’t substitute onsite support when addressing more serious problems and, in many cases, they are right. Onsite presence is vital when dealing with critical outages but many operations can be substituted by an effective remote support service.

Key to the success of an effective remote support service is the solution adopted by the company providing it. Having this in mind, M3 has chosen RHUB TurboSupport appliance between the many solutions available in the market.

The reasons are easy to understand. RHUB’s TurboSupport is very easy to use; the quality of the connection is very high. It has inbuilt security measures which make it very difficult to exploit, and it require little to no maintenance and being very easily deployed in any IT environment without jeopardizing it.

M3 Technology Consultants was founded by the still president Joseph Migliozzi in March 2003. With the corporate office located in Centreville, Virginia, M3 has its customer base in the Washington Metropolitan area. In the last five years has registered a growth of more than 400%.

RHUB Communications, a leader in high-quality web conferencing and remote support appliances, was founded in 2005 by Dr. John Mao and Larry Dorie. It is especially known for its TurboSupport appliance and 6-in-1 TurboMeeting appliance that combines six technologies in one package: remote support, remote access, video conferencing, web conferencing, audio conferencing and webinar.

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RHUB’s TurboMeeting 4.1 Web Conferencing Solution Now Supports Windows 7

November 17th, 2009

RHUB Communications, Inc. (RHUB), the provider of TurboMeeting Web conferencing solutions, announced the release of TurboMeeting Version 4.1. This new release includes support for Windows 7 and Mac Snow Leopard for RHUB’s award-winning TurboMeeting Web conferencing & Remote Support software. Moreover, with the inclusion of Windows 7 and enhanced Mac support in TurboMeeting 4.1, RHUB is further demonstrating its ongoing commitment to staying current with technology upgrades in the market, while improving the performance of its Web applications for users.

In addition to the updated OS support, TurboMeeting Version 4.1 also delivers some other unique remote support features including:

  • A remote “Run As Admin” feature for non-admin users
  • An “Unattended Support” capability for support sessions
  • Additional performance enhancements

With the new “Run as Admin” feature, the support technician can gain access to administrative privileges on the user’s computer, even if the user does not have admin level access. In addition, the “Unattended Support” feature allows technicians to gain access to the user’s computer without the user even needing to be present to join the meeting to facilitate updates or technical repairs to their system.

All TurboMeeting Web conferencing appliances on warranty or extended warranty will automatically be updated with the new release and no IT support is required. In addition, TurboMeeting users will be able to continue to enjoy the 4-in-1 value of the technology by having access to Webinars, Interactive Web meetings, Remote Support and Remote Access back to their personal PC’s – all in one appliance.

RHUB specializes in On-Premise Web conferencing appliances, giving users complete ownership and control of the hardware and software. On-premise appliances offer significant advantages over hosted solutions, including:

  • Lower Total Cost of Ownership
  • Enhanced Access Security
  • No IT support required
  • Integration features to enhance usability within customer environments
  • Customization opportunities

RHUB’s On-Premise Web conferencing appliances are available in capacities that serve SMBs to global enterprises, and come with a one-year warranty for hardware and software. For a full listing of TurboMeeting appliances and specifications, visit www.rhubcom.com.

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