Posts Tagged ‘Remote Support’

Use RHUB Remote Support Servers to Reconnect Automatically and Reboot a Remote Desktop

November 13th, 2014

When you support and manage a large number of computers, it is important that you be able to gain remote access to those computers. Remote access can make your job much easier while eliminating numerous hassles. Prior to the availability of remote software, providing assistance for computers that you managed would often mean either making a trip in person or spending hours on the phone trying to walk the other person through the process. In such situations, RHUB remote support servers are an ideal solution for providing remote access.

With RHUB remote support servers, it is possible to provide assistance for any number of computers in a remote manner directly from your computer using the Internet. You can also use your iPhone or iPad to gain remote access. Support can be sent as well as received with the RHUB remote support servers.

The Reboot feature from RHUB gives you the ability to restart a remote computer and then pick back up from where the session left off. Since there is no need to re-initiate the support session, you gain the ability to resolve problems in a much faster manner. Additionally, as RHUB allows you to support multiple systems at the same time, you are able to work on a secondary session while the remote desktop is rebooting. This can prove to be a tremendous time-saving feature that helps you to work in a more productive manner. Since you are able to do all of this remotely, there is no need to waste time and financial resources in traveling to the attendee in order to perform necessary tasks.

Furthermore, you can also take advantage of the opportunity to reboot in Safe Mode if you should need to troubleshoot and diagnose networking problems or even remove spyware from the computer. RHUB allows you to reboot into Safe Mode. With many routine support activities, including software updates, program installation and system changes, you are typically required to reboot the remote desktop, often multiple times.

There may also be some situations in which the attendee is simply not able to be present at the system for the duration of the support session. In the past, this could prove to be problematic, as the host may find it necessary to reboot the computer at some point during the support session. With RHUB, all that the host needs to do to reboot the attendee computer is simply click the Reboot button. Next, he or she would choose the reboot mode: “Reboot” or “Reboot to Safe Mode,” as shown below.

As you can see, RHUB remote support servers can provide an array of benefits while helping you to work in a faster and more productive manner.

Are you interested in learning more about RHUB remote support server features? If so, give us a call at 1-866-758-0984 or email us at sales@rhubcom.com to find out more about RHUB remote support servers.

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RHUB Remote Support Servers Are a Great Remote Support Solution

November 6th, 2014

An efficient support center relies on the use of remote desktop software, which allows users to tap into a remote computer and even control it from a remote machine. Remote desktop software offers an array of benefits and exceptional functionality. Even so, it requires time and skill to be able to utilize it with confidence.

Earlier this year, the remote support community was shocked when LogMeIn announced that they would no longer be offering their free service. Despite the fact that the service had been available for ten years, LogMeIn abruptly switched to a paid-only service. Users who had relied on the service for remote control, systems, management, file sharing, business collaboration and data backup were naturally outraged. Media sites even criticized the company for making such a quick change. With the end of the free version of LogMeIn, former users have naturally wondered what their next step should be. Should they pay to continue using the service? Should they go back to trying to provide service over the phone?

It is little wonder that former users were so outraged. Remote desktop support has become increasingly important as technology has continued to grow and evolve. Whether it is troubleshooting a computer issue from a distance or retaining the ability to access critical documents from a remote location, remote desktop support makes it possible to conduct business in a more efficient manner. With LogMeIn shutting the door on numerous clients, questions naturally arose as to potential available solutions.

RHUB remote support servers offer a solution to such questions. RHUB is designed to act as an ideal solution for remote support. Whether you need to assist customers or technology-challenged family and friends over the web, RHUB gives you the ability to do it all. With RHUB, you are able to take control of the other party’s keyboard and mouse remotely. You are able to see everything they see on their screen, via your screen. This makes it possible to efficiently handle a variety of issues without the need to ever leave your location.

If you are searching for an on premise deployment remote support solution, RHUB offers the opportunity to sign up for a free account and then download the software to your device. Users are able to try the software on Windows, iOS, or Mac. Unlike other software trials, there are no limits regarding the number of times that you can download the software. In addition, you are not limited to the number of computers on which it can be installed.

With RHUB remote support server, you have access whenever and wherever you need it. Furthermore, it is available for completely private use.

To learn more about RHUB, browse our user guide, check out our product description or sign up for a free account, call us at 1-866-758-0984. Our support team is always available to assist you in getting started or answering any questions that you may have. Email us at support@rhubcom.com

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RHUB Remote Support Servers Help You to Be There without Going There

October 16th, 2014

In just the last few years, the process of providing computer support has changed dramatically. In the past, when providing computer support, you would need to pack all of your CDs, drivers, install files, patches, and toolkit before heading over to the client’s location. Once you arrived, you would then proceed to spend the next several hours attempting to discern the problem and repair it. In the event that the repair proved to be more complex than planned, you might even need to make more than one trip to the client’s location. As a result, what should have been a simple fix could often turn out to be time-consuming and expensive in terms of travel expenses and the time detracted from your other tasks.

Remote support has changed all of that. Now, instead of packing a small suitcase of everything required to make the repairs and then visiting the location in person, you can provide support without ever needing to leave your office.

This is precisely the type assistance that RHUB remote support servers can provide. With remote support, you can take advantage of the equipment that you need around the clock from any location in the world where you have Internet access. Whether it is a laptop, work computer, or server, you can have access 24/7. This means that you can provide superior customer service without taking time away from other tasks and without incurring any travel expenses. It’s a win-win situation for everyone.

The RHUB iOS app provides even greater ability to access computers and is only limited by the quality of the Internet connection. Even with just a broadband connection and a minimum data transfer speed, you can still begin a remote session with another machine.

All it takes is directing the other party to a URL to begin a remote session, start the screen sharing, file sharing, and command line capability, and you are ready to begin troubleshooting the other computer. You can even remotely reboot the device and have it reconnect again. Whatever you would need to do while onsite can be handled in a remote manner. You can also take advantage of screen sharing if you need to demonstrate something to the other party.

When there is a problem with a computer system, it naturally needs to be fixed as quickly and efficiently as possible. This is precisely what RHUB allows you to do. Whatever the issue may be, RHUB remote support gives you the ability to work on the computer in the same manner as if you were right there, without the need to expend resources. This can prove to be a tremendous time saver while also providing significant financial benefits, including the ability to save on travel expenses.

RHUB actually lets you be there without the need to actually go there. To learn more about RHUB products and how they can benefit your operations, please visit http://www.rhubcom.com or contact us at 866-758-0984.

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RHUB Remote Support Servers Changing the World

September 17th, 2014

Have you heard of what is known as the butterfly effect?

As crazy as it might sound, according to the concept, a seemingly insignificant action can have a massive impact. For instance, Chaos theory supposes that the slight motion of a butterfly flapping its wings can set off a chain of weather events that can ultimately result in a major weather event thousands of miles away.

While it might seem improbable, Chaos theory is actually based on the atmosphere’s instability. The fact remains that even small actions can have serious consequences.

At RHUB, we are keenly aware of this theory and wholeheartedly believe that even small changes can result in significant positive impacts. Each new feature that we introduce is measured carefully. We take the time to study each potential impact. Some of the simplest features we offer at RHUB, such as assisting customers in getting into RHUB sessions quicker, can have a tremendous financial impact.

Although a few minutes might not sound much in the grand scheme of things, it can have a serious impact. Consider the ripple effect for a moment. Suppose every employee who requests technical assistance being able to get back to work even a couple of minutes faster by receiving expert technical support. Not only that, but receiving the support needed more easily. This is precisely why our team at RHUB spends so much time in considering each aspect of every product. We are committed to ensuring that our technical support is as robust and effective as possible. While one feature might only save a few minutes, when all of our features are used in conjunction with one another, they can help to tremendously boost productivity. We take the time to do this because we understand the implications involved in presenting a state-of-the-art remote support experience.

One of the main reasons that we are the go-to choice is the fact that our product is built with security at its very core. We do not view security as merely a buzzword or the latest trend. We understand the risks and implications involved in security for a remote support appliance. This is precisely why we are not only the preferred choice but often the only choice for many high-risk industries, such as healthcare, national defense, and banking. Without the proper security, life as we know it can change dramatically in these industries.

Suppose that RHUB is used to bring a medical device back online. In this instance, this is not just any medical device but one that is need to save the life of a patient in that moment. That is not only affecting one individual, but also an entire family.

In today’s modern world, technology is not only a convenience; it is essential and touches every aspect of our lives. Whether it is a classroom full of students who depend upon computers for learning or it is a military platoon that is depending upon a network for strategic operations, technology can have a tremendous impact on our lives.

According to the six degrees of separation theory, we are only six degrees away from everything. Suppose that a student in a classroom with RHUB technology learns one thing that inspires a passion for medicine. That student goes on to become a surgeon who utilizes RHUB to access medical records that ultimately saves the life of a young child. That child grows up to become an intelligence operative. Several years later, that intelligence operative uses a secure RHUB channel to connect to vital data regarding a terrorist attack. The attack is thwarted and hundreds of lives are saved, including the life of a child who will one day grow up and find a cure for cancer that will save millions of lives. It all started with the best remote support solution in the world.

Contact us today to learn more about RHUB Remote Support Solutions at 866-758-0984 or visit our website http://www.rhubcom.com.

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How Service Centers Can Reduce Volume with RHUB Remote Support Servers

July 28th, 2014

According to the Bureau of Labor Statistics, employment is continuing to show gains. The latest unemployment report indicates that jobless claims have fallen to an eight-year low. Increases in hiring have had tremendous effects to IT organizations that have had to equip new employees and cope with the need to support additional users along with their BYO devices.

Today, many IT departments face the challenge of hiring new employees while struggling to keep pace with the demand but at the same time experience difficulty in locating qualified candidates. As a result, IT organizations are now increasingly in need of processes and tools that can provide extended support while simultaneously reducing expenses.

Of IT organizations surveyed, those that witnessed a decline in volume attribute such declines to Remote Support.

How Does Remote Support Lower Volume?

IT organizations are able to reduce overall work volume with effective remote support tools, like RHUB remote support servers, by improving resolution at the first line and reducing escalations to higher levels. A tremendous amount of time is typically spent in attempting to determine the core problem during standard phone interactions. In situations in which the representative must rely on verbal information provided by the end-user, it can be difficult to isolate the precise issue. This can result in unnecessary escalations to higher tiers and delay customer resolutions.

Delayed resolutions can affect costs as well as customer satisfaction. With the implementation of support tools such as RHUB, the representative is able to quickly see precisely what the customer is also seeing. He or she is then able to troubleshoot the issue in real time in order to more accurately identify the core problem.

In addition, remote support tools are also able to provide improvements in first contact resolution for problems that do not require escalation to the next level. First tier representatives are able to invite SMEs into a remote session with advanced remote support solutions. Consequently, they are able to collaborate with the customer without handing him or her off to the next level.

This process significantly improves efficiency while also reducing the percentage of problems that simply sit in the escalation queue. By providing first-line representatives with the tools necessary to resolve more issues and by reducing the amount of time that it takes to bring SMEs into conversation, IT departments are able to witness dramatic increases in first contact resolutions.

By implementing effective processes that will provide increases in first-line resolution, centers are also able to take advantage of decreases in volume. When the need for customers to call back to the center is reduced, volume naturally declines.

Remote support also provides a number of other benefits. By resolving more issues on the first-line, costs are reduced, as well. Even small reductions in escalation issues can tremendously impact an organization’s cost per interaction. In addition, improvements in first-contact resolution drive faster resolutions for end-customers, thus increasing customer satisfaction.

Are you interested in learning more about how you can increase first contact resolution? Contact RHUB at 866-758-0984 or visit http://www.rhubcom.com

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