Posts Tagged ‘remotely accessing computers’

I Want to Remotely Access My Home Computer – R-HUB Remote Support Servers

July 21st, 2015

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Your home computer is the perfect machine. It is customized to your precise needs, runs all your must-have apps, and holds every important file you might ever need to access. There is a catch; however: It’s not exactly practical to lug a computer with you everywhere you need to go. This can make it somewhat inconvenient when you are at work and need to access a file from home or when you are traveling and need certain files from your home computer. That’s where remote access comes in handy.

Below are three easy ways to control your home computer from anywhere—your laptop, your phone, or even a friend’s computer, as though you were sitting directly in front of it. This is a great benefit for you as well as for your friends and family members.

The Simplest Option: Use R-HUB Remote Support Servers

By far, the easiest way to access another computer is to use the awesome, cross-platform R-HUB. Here’s how it works.

  • Begin by downloading and installing R-HUB’s TurboMeeting on both your home computer and remote computer. 
  • Next, start Remote Access Meeting 
  • Now, log into your account on your home computer. Leave R-HUB TurboMeeting running in the background when you leave the house. 
  • Run R-HUB TurboMeeting on your remote machine and log into your account. You should immediately see your remote session meeting ID in the list. Click on it to start a remote session with that machine. 

That’s all there is to it. It really is that simple. With this tool, you can quickly and easily share files between machines. Never again do you have to worry about being in one location and needing to access a file from your home computer or another machine.

You can also view multiple monitors and configure advanced settings to make run as smoothly as possible. Even if you are trying to connect two Windows computers or two Macs, I would still recommend using R-HUB. Please note that R-HUB also has an iOS app, if you want to connect from your phone, as well as a web client if you’re on a friend’s computer and don’t want to install any additional software on their machine. Furthermore, it has support for wake-on LAN, which means you can put your home computer to sleep and wake it up when you want to use it, all without being in front of it. That’s pretty great. You can gain access to all of your files at any time without worrying about any restrictions. This allows you to be far more productive while saving a tremendous amount of time, something that everyone wants to be able to do in today’s fast-paced modern world.

Are you interested in accessing your home computer from anywhere at any time? If so, we invite you to try a 30-day trial demo at http://www.rhubcom.com. Additionally, you may also contact us at 1-866-758-0984 or email us at sales@rhubcom.com.

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What Makes R-HUB Remote Support Servers Secure?

March 25th, 2015

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As technology continues to evolve and improve, remote access and control technologies now provide the ability to significantly improve productivity and efficiency. Even so, the potentially destructive impact of remote access and control technologies must also be recognized.

How Hackers Gain Access
In a Data Breach Investigations Report, the Verizon Business Risk Team named “remote access and control” the most common attack pathway used by hackers. The team concluded that, “in over 40 percent of the breaches investigated during this study, an attacker gained unauthorized access to the victim via one of the many types of remote access and control software.”

Why R-HUB Is Secure
Given the hacker climate in which we live today, you might wonder “What makes R-HUB secure?”

That is certainly a legitimate question, considering the potential risk. First, it is important to know that R-HUB recognizes both the risk and the importance of protection and has taken a number of measures to ensure the security of the data transferred during support sessions. Below are a few of those measures that outline the major areas that support R-HUB being a secure, remote access and control technology:

  • Architecture: Encrypting data is a good start, but the reality is that it is simply not enough. A remote access and control system must provide support organizations with control over sensitive data as well as visibility into remote support activity. R-HUB’s appliance-based architecture works to unify support activity and collects all the data surrounding support in a central repository.
  • Authentication: One layer of authentication is not sufficient. Support reps should pass through multiple authentication layers or directory authentication prior to being given access to or control of a remote system. R-HUB provides administrators with complete control over the way in which individuals, teams, and customers are authenticated without sacrificing or slowing down support.
  • Access: Access should be tiered as well as permission-based at each level. R-HUB ensures this by focusing on each end of the support session and offering granular user management to administrators and reassuring controls to customers.
  • Reporting: The ability to review support activity is vital to security. R-HUB offers robust logging and recording capabilities to capture exhaustive details regarding support sessions. Administrators are provided with critical visibility into support activity.

Inadequate remote working policies can result in serious potential problems, including placing a business or organization at risk for a data breach. Data protection is now a massive concern for businesses in all sectors and industries. As the number of people working remotely continues to increase, the need to ensure that employees are able to work securely without compromising sensitive data has become of paramount importance. Ensuring the correct procedures and tools are in place can help to reduce the risks associated with inadequate remote access and control technologies, while still providing all of the benefits.

Secure your remote support sessions using our on premise R-HUB remote support servers. To obtain more information about R-HUB remote support products, contact us on 1-866-758-0984 or email us at sales@rhubcom.com

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Benefits From Monitoring Employees` Desktops By Using RHUB And Proper Way Of Doing It

January 8th, 2015

Monitoring employees` desktop computer activities has been an often practice in many companies. There are some positive reasons why to do it, as the Internet access brings many risks that can potentially harm the companies. Some researches show that almost eighty percent of the employees use their work computers for personal and private reasons. If it is done occasionally, it cannot harm the company but if it as an often practice then the workers may become less productive. It also can lead to losing some sensitive work related information, or catching dangerous viruses that can damage the computer and its data.

RHUB is a good way to observe your employees, and to record and control all of your employees’ activity on their computers. This way you will prevent potential damage of losing sensitive and confidential information. With RHUB you can even monitor your children`s activity on the computers.

Monitoring your employees` desktops is beneficial as it ensures that your employees are not putting the company at big risk by viewing or downloading questionable files. Also, by monitoring the activities you can protect your company from hacker attacks and stealing of personal information. Hackers usually attack the networks of the companies, seeking personal information and financial data. If you monitor the computer activity, you can prevent or reduce the risk of the network attacks.

By monitoring the computer activity of your employee you can also see whether he does something that may sabotage your company. If you suspect that he is a problematical person or does not act well on his workplace, then by monitoring his activity you can possibly prevent loss of confidential information. You will also prevent cyber attacks, and will collect information about the degree of the risk your company is being exposed to. By collecting this information, you can create risk management system that will act accordingly in the future.

RHUB efficiently monitors employees` desktops and you can easily control and record the activity of your workers. How does RHUB work? You just log in to an employee computer as an administrator user. After that you should install the TurboMeeting client and schedule a meeting by a remote access. Check the “computer” field and name it like your employee, then log out. From that moment on, you can easily monitor, control and record the activity on that particular computer at any time and from any location that has an internet access.

The ID and password are making sure that the security is at the highest level. If you make an appointment for an internal meeting by checking “only people from my network”, the security will be further raised by the firewall. This will block anyone from outside the firewall to access the computer.

No matter what industry does your company belong, you should always invest and make sure that the online security is at the highest level. By using RHUB and taking the advantages that it provides, you can ensure your employees` productivity and limit the risks for your company.

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RHUB Remote Support Servers Offer Remote Support Software for iPad

September 25th, 2014

If you have an iPad and use it for a variety of daily tasks, you may be excited to learn that you can also use your iPad to offer remote support. While there are numerous programs available that make it possible for users to take advantage of remote support on their iPads, RHUB Remote Support Server is the one that offers the secure access to computers remotely from any location using an iPhone, iPad, and more.

No matter what your location might be, RHUB provides you with the ability to provide support in a remote manner to employees and customers from the convenience of your iPad. This provides far more flexibility and portability than was previously possible. As you are likely already aware, an iPad is easy to take with you wherever you go so that you do not need to be tied down to a desktop or even a bulky laptop again. Additionally, the iPad is thin and small enough that you can carry it without feeling weighed down. Even better, it can perform a variety of remote support functions.

Technicians, in particular, are able to benefit from this by traveling when the need calls for it and still remaining productive. For instance, a technician can provide quality collaborative support from any location and at any time simply by using the RHUB iPad app. The iPad also offers the benefit of flexibility in regards to the way in which it delivers remote support.

Users are also able to begin a support session using iPad Remote Support from their iPad. This can save tremendous amounts of time. Users are also able to view as well as share screens remotely. In the event that the user needs to take control of the end user’s keyboard or mouse, this can be done directly from the iPad.

The iPad Remote Support App also provides another great feature and this is the ability to collaborate in an efficient manner. For example, users can have chat sessions with representatives and end-users.

With the RHUB iPad Remote Support app, your company or organization is able to become more flexible and efficient in terms of the way in which service is delivered. As long as you have your iPad on hand, you can quickly and easily communicate with colleagues and customers easily and quickly.

Are you interested in learning more about the benefits offered by the RHUB iPad app? If so, call us at 1-866-758-0984 or email us at sales@rhubcom.com to find out more about how you can collaborate securely and easily with RHUB.

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Controlling Computers Remotely using RHUB Remote Support Servers

May 25th, 2014

Have you ever been somewhere and wanted to show a family photo or retrieve a document, only to realize that the file is stored on your computer at home or at the office? The more connected our devices become, the more they increase our desire to access our information anywhere. Computers have revolutionized the way we do practically everything and can be easily tailored to suit our precise needs and even hold files that once would have amounted to reams of documents and papers. There is a catch to all of that convenience, however. While computers are certainly smaller than the room-size machines they once were, they still are not exactly practical to bring with you everywhere. RHUB remote support servers allow you to connect to a PC or Mac remotely from any location at any time.

While mobile devices increasingly outsell traditional computers, a lot of our most important information continues to be stored on stationary home desktops or laptops, which do not offer convenient access from just anywhere because of home firewalls. Even when you are on a home network, having to move to a particular device on the other side of the house can be annoying.

Software engineers have come up with an easier way to gain access from afar. Using simple software, you can now see and control a remote computer on another device that you’re currently using–even from a different computer network. All you typically need is a working Internet connection for both devices.

A number of solutions are available to allow you to access a remote PC, but security of remote access connection is not always guaranteed. However, RHUB remote support servers comply with all existing firewall and security settings and will typically work without any additional firewall configuration between devices on any computer network (and even between different ones), as long as both are connected to the Internet. Additionally, because it’s compatible with many different devices, you can do neat things like control your Mac from Windows, your Windows PC from a Mac, or even your computer from your iOS/iPad/iPhone!

RHUB remote support servers also provide access to online tech support irrespective of where, how and at what time you are connected. The best part of this application is that RHUB takes very little time in its setup. As soon as attendees join your support sessions, you can immediately begin viewing and controlling their computers. It takes only one click for attendees to turn their computers over to you for support. From there, attendees can walk away and leave their computers available for support while they attend to other matters. You can reboot any computer anytime during a support session and the computer will automatically re-join the support session after the reboot process has completed. You can record the entire support session for audit purposes.

It really is that simple. If you would like to know more about RHUB products, give us a call on 866-758-0984 or visit http://www.rhubcom.com

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