Posts Tagged ‘RHUB Remote’

Use RHUB Remote Support Servers to Reconnect Automatically and Reboot a Remote Desktop

December 8th, 2014

When you support and manage a large number of computers, it is important that you be able to gain remote access to those computers. Remote access can make your job much easier while eliminating numerous hassles. Prior to the availability of remote software, providing assistance for computers that you managed would often mean either making a trip in person or spending hours on the phone trying to walk the other person through the process. In such situations, RHUB remote support servers are an ideal solution for providing remote access.

With RHUB remote support servers, it is possible to provide assistance for any number of computers in a remote manner directly from your computer using the Internet. You can also use your iPhone or iPad to gain remote access. Support can be sent as well as received with the RHUB remote support servers.

The Reboot feature from RHUB gives you the ability to restart a remote computer and then pick back up from where the session left off. Since there is no need to re-initiate the support session, you gain the ability to resolve problems in a much faster manner. Additionally, as RHUB allows you to support multiple systems at the same time, you are able to work on a secondary session while the remote desktop is rebooting. This can prove to be a tremendous time-saving feature that helps you to work in a more productive manner. Since you are able to do all of this remotely, there is no need to waste time and financial resources in traveling to the attendee in order to perform necessary tasks.

Furthermore, you can also take advantage of the opportunity to reboot in Safe Mode if you should need to troubleshoot and diagnose networking problems or even remove spyware from the computer. RHUB allows you to reboot into Safe Mode. With many routine support activities, including software updates, program installation and system changes, you are typically required to reboot the remote desktop, often multiple times.

There may also be some situations in which the attendee is simply not able to be present at the system for the duration of the support session. In the past, this could prove to be problematic, as the host may find it necessary to reboot the computer at some point during the support session. With RHUB, all that the host needs to do to reboot the attendee computer is simply click the Reboot button. Next, he or she would choose the reboot mode: “Reboot” or “Reboot to Safe Mode,” as shown below.

 

As you can see, RHUB remote support servers can provide an array of benefits while helping you to work in a faster and more productive manner.

Are you interested in learning more about RHUB remote support server features? If so, give us a call at 1-866-758-0984 or email us at sales@rhubcom.com to find out more about RHUB remote support servers.

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Using RHUB Remote Support Servers to Monitor Employee Computers

December 8th, 2014

Protecting corporate data and intellectual property can be an important function of IT. When the corporation issues computers to employees, the use is implicitly for work related functions. To ensure proper use of corporate computing equipment, IT may need to monitor such use.
Effective monitoring of employee use of company computers can prove to be a significant challenge for any organization. Even so, it is vital today for companies to keep their fingers on the pulse of employee use of company equipment. There is simply too much riding on the line to avoid this issue. With the ability to monitory employee computer usage properly, it is possible to glean all of the information necessary to make informed decisions while protecting internal assets from external forces that may be admitted into your company by unsuspecting employees.

Businesses have numerous responsibilities and among those responsibilities are knowing all of the information to which employees may be unwittingly exposing the company computers and networks. A RHUB remote support server provides an effective method for monitoring, controlling, and recording all of your employees’ computer activity. As a result, it is possible to prevent the loss of critical as well as confidential data from being siphoned from the organization while also assuring employee productivity.

Remotely monitoring employee usage of company computers using a RHUB remote support server is quite easy. Simply follow these steps as outlined (see the image below)

1. Log into an employee computer as an administrator user
2. Install the TurboMeeting client and schedule a remote access meeting. The “Computer” field should be given the same name as the employee name.
3. Begin the scheduled meeting.
4. Click “Tools” and check “Hide this meeting.”
5. Logout from the computer.

From this point, you now have the ability to monitor, control, and record all activity from that computer. Even better, you can do so from any location and at any time.

Access security is enforced by the Meeting ID and Meeting Password. For instance, if a meeting is scheduled as an internal meeting by checking “Only attendees from my network,” the security is further strengthened by your firewall. This will prevent any party from outside your firewall from accessing the remote computer.

It should be noted that there are no legal impediments that would prevent this type of computer monitoring. The computers that you provide to your employees are your property. Furthermore, as their employer, you have every legal right to know how your employees are using those computers. As a business owner, it is incumbent upon you to ensure the best interests of your business, and this is one method that allows you to do that. Furthermore, as employees, they should not abuse the privilege that you have granted in the use of a computer.

RHUB Remote Support servers provide you with the ability to monitor all activities on any company computer while preventing the unauthorized distribution of sensitive corporate information. It also allows you to prevent, detect, respond to, monitor, and review measures for reducing perceived risks of corporate data loss in an effective manner.

Are you ready to improve the security of your company computers? If so, call us today at 866-758-0984 or email us at sales@rhubcom.com for a quick demo.

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