Posts Tagged ‘unattended remote support’

How Can Non-IT Companies Benefit from R-HUB Remote Support Solutions?

May 20th, 2015

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Working remotely on your computer from another computer is hardly a new concept. Yet, why has it now become so popular even among those who are not IT professionals or computer enthusiasts? Furthermore, what does remote access mean for your business?

Obviously, you are able to save on travel costs as well as save time. Additionally, in this digital age, you gain the ability to actually be in multiple places at the same time. Isn’t that the dream of practically everyone today? Among the many options offered by remote access, remote office is now one of the most prolific scenarios.

Suppose for a moment that your customer or colleague wants to demonstrate data without copying or publishing it. Remote presentations and meetings provide the ability to do that and offer yet one more excellent use for remote access tools.

Now, imagine that your employee requests instruction or assistance while you are away on a business trip. They say that a picture is worth a thousand words. This proves to be particularly true when explaining how to do something on a computer. You can actually see what is taking place as well as gain control. Instruction and training are yet another instance where remote desktop offers great use.

Remote access, also sometimes referred to as remote desktop, also delivers incredible convenience. Imagine that you do not have to carry around your laptop anymore. A tablet is much lighter as well as handier to use on the go. Simply login to your computer from your iPad or other gadget and you have everything available at your fingertips, or finger taps, to be more precise.

Security is another vital reason to use remote access. Even if your computer with critical data is located miles away, you can still work on it from another device over a secure connection.

Remote access also provides significant benefits to practically any computer user. Your ideal remote access tool should be secure as well as easy to use and capable of working from any mobile device. It should also be reasonably priced. R-HUB remote support servers offer all of this and have the potential to make remote access a pleasant experience while meeting all of your expectations.

Benefits of R-HUB Remote Support Servers

  • Ease of use
  • 30-day free trial
  • Offers instant complete control of remote computer
  • Collaborative remote support and knowledge sharing
  • In-session customer training
  • Record sessions for training or auditing
  • Remote support using mobile devices
  • Fastest speed and concurrent sessions available
  • Remotely access your computer desktop, applications, and files
  • Print a file on your remote computer to a local printer
  • Unattended remote support
  • Best on premise security solution for enterprises
  • Supports numerous operating systems, such as Windows, Mac, iOS, etc.
  • One-time payment only (purchase more licenses only when you need them)
  • Lightweight components (quick to download)
  • One can control a remote computer for a presentation from an iPad or iPhone. This means you can travel with an iPad, but use your office computer as the presenter when you need to make a presentation.

The remote access software market is highly competitive. Remote access needs went mainstream more than 20 years ago. Naturally, major players have big experience in the field. With that said, technologies are developing fast and remote access needs are also evolving.

If you would like to experience quality remote support, email us at sales@rhubcom.com or call us at 1-866-758-0984 for a quick demo.

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Improve Customer Support Experience with Remote Support

February 18th, 2014

Customer support is one of the most critical elements that set your firm apart from the competition. In fact, customer service is so important that it can make a difference between retaining a customer and watching them turn their business over to the competition. As the world of business becomes increasingly competitive, it becomes more important than ever to ensure that you provide your customers with exceptional customer service and support.

Trying to explain to a customer over the telephone or email what they should do in order to make a software work or resolve a computer program can be frustrating for your support staff as well as your customer. A remote support program provides the opportunity to greatly improve the overall customer support experience while reducing costs and frustration.

With the RHUB appliance, you gain the benefit of not only remote support, but also collaborative support for the greatest level of customer support. Through the use of the multi-tiered collaborative support option, you can invite two additional colleagues to participate in the support meeting. Each colleague is able to control the supported computer in order to collaborate in resolving the problem. As a result, you can rest assured that your customer will be able to benefit from the most robust customer service possible.

When using remote support for customer support, a variety of issues can be resolved. This is why it is important to select a remote support service that provides a variety of key functions. Collaborative remote support is obviously important, but it is also crucial that you select an appliance that allows you to gain secure control of the remote computer. Additionally, you should be able to institute a remote reboot of the supported computer and automatic reconnection during the support session. Secure unattended remote support can also prove to be beneficial. It should be part of the remote support solutions.

With the ability to switch to training mode during the support session, you can actually switch the presenter to be yourself. This allows the customer to view your screen and gives your support staff the opportunity to actually walk the customer through the resolution to the problem. Also, if you prefer, you can also take advantage of the option to pass your keyboard and mouse function to your customer to increase overall customer satisfaction.

One element that sets the RHUB appliance apart from the competition is in-session online training. This can prove to be particularly beneficial when a customer needs more in-depth experience becoming familiar with your product or service. The RHUB appliance is also unique in that it offers a guaranteed connection as well as collaborative support and knowledge sharing.

Improving customer support is an integral element in expanding your business. With the RHUB remote support appliance, you can take full advantage of the opportunity to interact with your clients and provide exceptional customer service.

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