Posts Tagged ‘web conferencing software’

Three good reasons to keep away from downloadable Web Conferencing software

July 12th, 2016

Web conferencing solutions that need software downloading are often tricky and difficult-to-use, especially for new users, contrary to on-premise server based solutions that prove to be the real cutting edge technology in this field in many cases.

Imagine the typical situation of the new recruit of your company that has to hold his or her first web meeting the same day he or she was hired. Without specific training and preparation, in many cases the poor guy will fail or have a very bad experience; it might end up how my first chat on Skype: “Hey, can see me?” “No, I can’t” “What’s happened? I can read the text chat but I don’t hear you or see you” “Try to set up the audio, then launch the video chat” “The audio? I can’t see the commands. Ah, here we are! Got it. But here there’s a strange message of error… ” and so on and so forth.

The problem was simply that Skype needs to be downloaded and then preliminarily set up. Nothing very difficult, ok, but I didn’t know that. I spent some time to fix the easiest step – downloading – but I wasn’t able to pass exam two – setting up. And my first virtual meeting was, as you can imagine, a real nightmare.

The bottom line of the story is that either you train your new staff to utilize web conferencing clients, or you totally change your type of web conferencing products. And, beyond my first bad experiences with web conferencing, there are at least three good reasons for keeping away from downloadable web conferencing software.

1 downloadable web conferencing software triggers pc firewalls. For security reasons, many companies adopt very strict firewall policies that simply do not allow internet downloads – point. The result is that some few participants will be prevented from attending the meeting. And maybe they are those three or four people you really need to interact with. Not very funny, isn’t it?

2 downloadable web conferencing software needs meeting preparations. The only way to avoid the situation of point 1 is to alert participants in good advance, so that they prepare themselves for the meeting by setting up their pcs, or asking their company IT staff to do that. This takes time, and, in any case, does not assure you that participants will do every necessary step to participate to your meeting.

3 downloadable web conferencing software needs competent staffs. New staff need to be trained in order to solve all the problems that can rise up with web conferencing platforms. Again, your company must spend time and money for nothing, as today there are products that do not need any downloading.

Is there a solution to these issues? Yes, there is. The technology has brilliantly solved these issues by introducing web conferencing products that need no downloading. They are product that

  • Are not blocked by any firewall;
  • Do not interfere with any antivirus or group policies;
  • Do not need any preliminary complicated settings.

The result is that attending meeting is fast and uncomplicated even for your new hired staff.

An example of these innovative web conferencing products are R-HUB’s web conferencing servers. They are a full featured on premise web conferencing suite which allows you to easily schedule meetings in a very short time.

R-HUB web conferencing servers need no download of any kind and allow people to join audio conferences either via speakers for listeners only, via microphone, or by telephone for active participants.

If you would like to learn more about how R-HUB web conferencing servers visit their website

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RHUB Web Conferencing and Being a Good Host

November 15th, 2013

What if you gave a party and nobody came? Probably one of our worst teenage fears, and still not a pleasant thought. You’ve cooked an extravagant lobster dinner, you’ve uncorked that chardonnay, it’s 7 o’clock, and the doorbell is silent.

It’s just as bad to plan a business meeting and not have the guest of honor show up. And if it’s your fault it’s even worse. You’ve spent weeks working on your slide show because it’s critical that you impress the potential new client. You’ve made sure that your team is completely prepared. All your employees are in the conference room, looking expectant. Joe stops munching on a doughnut long enough to set up the call. But your potential new client isn’t there. When you finally reach her by phone she says she wasn’t able to connect, and she’s annoyed enough that she’s no longer a potential new client. And no wonder. If you haven’t provided a functional web conference, you’ve wasted her time.

If your web conferencing solution is letting you down, you’re losing money. Of course it’s a disaster when it’s impossible to get the call set up, and it also makes you look bad if the quality of the call is substandard, or if some people can’t join the call.

A web conferencing solution that never lets you down is critical to your business. A web conference that’s a failure looks unprofessional. You need something that works every time, and RHUB fills the bill perfectly. It’s easy to attend a meeting with RHUB. If your important client has Internet access, she’s in—it’s just that simple.

And that’s not the only benefit RHUB is going to provide your important client. It’s easy to use. It certainly doesn’t make a good impression on your client if the call involves complicated set up. Why exasperate her by making her jump through hoops? Nothing could be simpler than setting up RHUB. If your client is in view-only mode she doesn’t even need to download anything.

Of course, it’s not only your client who benefits from RHUB’s simplicity—your entire staff does too. In surveys, respondents identify ease of use as the most important attribute of a web conferencing solution. It’s easy to see why.

Do you want to have a short ad hoc meeting with your new client? With RHUB, nothing could be simpler than setting it up. But how about Joe, the marketing manager who needs to talk to your new client about an advertising campaign? He can use RHUB without an extra license, and RHUB is so easy to use that even technophobes like Joe are happy to use it. It’s important that your staff is happy to use the tool for meetings they need to set up too, and as a bonus our floating license means your entire staff can use RHUB without extra fees.

Want more information? Give us a call. We’d be happy to let you know how RHUB can make every web conference you host run as smoothly as a well-planned dinner party.

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On Premise Web Conferencing and Collaboration: A SaaS Alternative

October 1st, 2009

In today’s marketplace there continues to be a growing reliance on web-based solutions for driving collaboration to conduct business activities within a mobilized and decentralized workforce. Business is no longer just conducted in one physical building, but spans across many people in multiple locations — including on-the-road sales teams, employees working at home, and even business partners that are located across the globe.

That’s why web conferencing and other virtual collaboration solutions will continue to grow, especially since conferencing has become the glue that bonds dispersed enterprise teams in a global economy. However, when businesses decide to deploy web conferencing, or any other technology solution, there is an important technical question they must first answer. Where will the software live?

Of course the technology options in the market today allow companies to either have their Web conference software code to reside on the vendor’s server, commonly know as the SaaS option, or to house the software on their own internal server by taking the On Premise installation route.

Within each of these options are advantages and disadvantages that organizations need to be aware of so that they make the right comparisons and ultimately the best educated decision on which option is ideal for their business model.

One of the key advantages of deploying conferencing and collaboration solutions as a SaaS option is that it is extremely easy. Most hosted technologies can be downloaded and accessed by employees across an entire organization within just a few minutes.

The timeliness and ease of deployment offers a very attractive advantage to organizations that want a quick-fix conferencing solution that does not weigh down or require large IT resources. However, SaaS comes with some key hindrances like ongoing monthly fees, access security concerns, integration with other enterprise applications/sites and limits on customization that companies need to take into account.

Ongoing monthly fees can be a key concern for those organizations looking to carefully manage an already tight budget. For example, a mid-sized organization that uses a hosted conferencing solution can easily experience thousands of dollars in monthly fees which could significantly impact the organizations’ overall telecom spend for the year.

In addition, hosted solutions have some major access security challenges since the corporate data being shared via the web conferencing solution can be accessed by anyone who has the password and meeting ID. Ponemon Institute’s 2007 Annual Study: U.S. Cost of a Data Breach indicates that 40 percent of data breaches involved third party solution providers in 2007, up from 21 percent in 2005.

Finally, the inability to customize and integrate hosted solutions can put limits on the company’s brand imaging with customers, as well as hinder the seamless flow of how technologies can be accessed internally by employees.

On the other hand, companies can choose to have their collaboration technologies deployed as an On-Premise solution allowing them to own and manage the solution in-house. Since the company owns the technology, ongoing monthly fees paid to an outside provider is no longer a concern.

In addition, by owning the technology on-site, access security concerns are significantly mitigated since the service can be managed behind the company’s corporate firewall. Furthermore, the On-Premise route opens the door for integration and customization, allowing the company to not only brand their conferencing solution, but to also integrate the technology into their current online or telephony infrastructure.

Even with all of the advantages of On-Premise technologies, this approach does offer some disadvantages that customers need to be aware of.

The On-Premise approach can be a major cost driver because it requires that companies have substantial IT resources to deploy, manage, integrate and support their technologies on an ongoing basis. The quantity of internal resources required to manage On-Premise solutions means that this option is mostly accessible to larger corporations that have bigger budgets and sizable IT departments.

But now there are other alternatives in the market to the Hosted option and the On-Premise Software route for companies to consider. Some progressive companies have started developing conferencing and collaboration solutions that actually combine all of the benefits of the Hosted option, with all of the advantages of the On-Premise approach, into one solution, by introducing an On-Premise Plug and Play Appliance option into the web conferencing arena.


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