Posts Tagged ‘what are the advantages of a remote support appliance?’

On-the-Go IT Support Made Easy with R-HUB’s iOS Remote Support App

May 4th, 2015

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In the past, IT support technicians typically had no choice but to pack up their tools and travel to the site of whatever problem needed to be diagnosed and repaired. This could prove to be quite time-consuming in situations in which an IT support tech needed to provide support to sites in disparate locations. Today, that is no longer an issue, as it has become possible for IT support technicians to deliver support to their customers quickly and easily directly from their iOS mobile devices. In fact, R-HUB’s remote support app for iOS serves as a universal application that gives you with the ability to provide support from your iPhone as well as your iPad. As a result, you can instantly connect to remote computers to solve technical issues on the go.

From laptops to tablets to smartphones, mobile devices have increasingly become a necessity to businesses in all sectors and industries. They are now simply tools we cannot live without. With R-HUB Remote Support, you and your support technicians are able to provide support to everything from Macs to PCs. Consequently, you and your users can benefit from the agility and freedom to work from home or even on the road while maintaining a strong support connection at all times. This can help to save a tremendous amount of time as well as resources.

Customers utilizing R-HUB Remote Support app only need to download the free R-HUB (Remote Support) app from the App Store. R-HUB for iOS provides you with the freedom to deliver support from any location at any time. This means you never have to be worried about being tied down to one location. At the same time, you can also deliver more support to more employees. For support technicians who feel as though they are constantly trying to put out fires, this can prove to be a tremendous timesaving advantage. You are able to support your customers 24/7 when and where they need help.

Why Should I Try the iOS Remote Support App?

Below are just a few reasons for giving the app a try:

  • Connect to users and their devices instantly to diagnose and solve problems quickly by controlling their computer directly with an intuitive multi-touch display.
  • Take advantage of the ability to be in the office even when you are not able to be physically in the office. With R-HUB for iPhone or iPad, you can connect and resolve technical issues from your favorite mobile device to any PC or Mac.
  • Benefit from on-demand remote support, including unlimited use from your iPad or iPhone
  • Utilize intuitive touch and gesture controls for easier use
  • 400% zoom to view details and operate with precision for greater accuracy

Are you interested in using the R-HUB Remote Support iOS App? If so, you can download it today from the app store. For more information about R-HUB products, give us a call at 1-866-758-0984 or email us at sales@rhubcom.com

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The Driving Force behind the “Rise of a Remote Support Appliance Such as R-HUB Remote Support Server”

April 13th, 2015

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Recently, Bob Evans of Information Week penned an article about the Rise of the Appliance. The article highlighted how the majority of the big-name IT vendors, such as IBM, Oracle, Microsoft, and HP, are now introducing optimized software-plus-hardware systems. Such systems are known more simply as appliances.

Evans believes that such appliances could be game changers and, according to him, are “surging into the market because they can help companies of all sorts make the leap into the very different and demanding world of real-time business.”

He goes on to say, “These optimized machines are in full ascendancy at this time because they’re the most powerful and highest-value delivery platforms for some dazzling new software applications and technologies designed to analyze not just bigger mountains of data, but to do so in less time and with greater insights and with almost-unlimited variations.”

Obviously, we agree that the appliance model offers numerous advantages and we also believe there are several other factors currently driving the “rise” of the appliance, particularly as a SaaS product alternative:

Security and Control: We consider this to be a no-brainer. An appliance offers the ability to be installed in-house, under the existing security measures of an IT organization, thus allowing organizations to retain sensitive data in house and ensure it never passes through a third-party server.

Ability to Focus on the Software: When a vendor deploys their solution as software only, they must devote cycles to make certain it is capable of working on varying platforms. This takes time and monetary resources away from investing in the functionality of the software. By partnering with an appliance expert, vendors are able to support new software functionality far faster.

Branding: We are not completely selfless. Obviously, we love that our customers are able to see our bright box each and every day. The physical appliance provides vendors with the opportunity to stay at the forefront of their customers’ minds.

Guaranteed Attendance: When it comes to web conferencing, a conference is only as good as the attendance. If the equipment deployed for the conference is not robust enough to ensure seamless attendance, everything is for naught. It is not uncommon to experience problems with attendees failing to join conferences due to a variety of problems, including blockages and unsupported platforms. The appliance model means that there is absolutely nothing to download. This also means there are no group policies, firewalls, or antivirus to worry about that could prevent attendees from joining meetings. As a result, it becomes possible to guarantee attendance and immediately boost engagement.

If you are currently an R-HUB customer, what drove you to select an appliance over other choices? Are you currently choosing appliance-based solutions for other parts of your business? If not, contact us today at 866-758-0984 or email us at sales@rhubcom.com and we will be happy to assist you in choosing the best remote support appliance model for your organization.

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