The Dwyer Group has adopted RHUB TurboMeeting appliance to revamp its customer support services and to implement video and web conferencing in its operations, enhancing communications and reducing costs associated with travels and the carbon footprint. According to the company, the TurboMeeting appliance is being used by the IT department to shadow users for support.
The Dwyer Group owns seven different brands (Aire Serv, Glass Doctor, Mr. Appliance, Mr. Rooter, Mr. Electric, Rainbow International, and The Grounds Guys) and provides a broad range of services to over 1,300 franchises all over the United States and Canada plus 300 other franchises located in seven other countries. They have found RHUB TurboMeeting appliance particularly useful to remotely assist its franchises with their systems training and support.
Using the technology, the Dwyer Group was able to increase productivity and save costs associated with travelling as well as providing better support to its users and customers, discovering what many companies all over the world are already realizing: that video conferencing and remote support systems provide greater flexibility to both managers and employees, allowing them to communicate with each other and provide complete user support without the need of being physically on site.
RHUB is a developer and provider of high quality remote support and web conferencing systems. Founded by Larry Dorie and Dr. John Mao in 2005, the company developed the well known TurboMeeting 6-in-1 appliance, which offers six different services in one package: remote support, remote access, video conferencing, web conferencing, audio conferencing and web seminar.
The reason why TurboMeeting is so popular is because the appliance is very easy to deploy requiring almost no maintenance, because it is very easy to use offering a wide array of tools over a clean interface, and because it uses both SSL and proprietary encryption making TurboMeeting very secure against outside intrusions. RHUB solutions end users amount to over one million and cover a wide array of market segments, including government, healthcare and manufacturing.
The Dwyer Group was founded in 1981 by Don Dwyer, Sr when he created Rainbow International. Based in Waco, Texas, the Dwyer Group is a member of the International Franchise Association (IFA), the Canadian Franchise Association (CFA) and one of the founding companies of the Veterans Transition Franchise Initiative (VetFran).