For an IT admin, it can feel as though you are constantly trying to put out fires and there simply is not enough time to do it all. Once you have finally restored Paul’s data that he thought he had lost forever, Laura calls and says she’s going to smash the printer with a baseball bat because it won’t work. Somewhere else in the building, someone is shopping online during their break and at the same time downloading a malicious file, thus putting the entire IT security at risk without knowing it.
And, the only person who can solve all of these problems is the IT admin. Unfortunately, admins are often underappreciated while they work to ensure a stable IT environment for everyone. In many ways, the IT admin is the backbone of the entire company. Yet, the response they often receive is as if they are the root of all evil.
Most employees will wait until the last minute to call an admin in the hopes that they can fix the problem on their own. As a result, some time has usually passed since something went wrong and in the meanwhile, they have typically only managed to make the problem worse. This puts productivity at risk.
With R-HUB’s remote monitoring, it is possible to significantly improve the process while also reducing the amount your organization spends on IT administration.
Proactive vs. Reactive IT Administration
In most instances, there are indications that something is about to break or fail. Most employees will never notice those signs, however. As a result, the admin has no other choice but to take action after harm has already been done, provided that he or she is even alerted by the user that a problem exists. Having a remote monitoring solution in place makes it possible to actually predict such events before they occur. For instance, disks that are about to fail will usually begin reporting S.M.A.R.T. errors. With remote monitoring, it is easy to pick up on an indication like thus, thus making it possible for admins to back up data and avoid the unnecessary loss of data.
A system with peak memory and CPU usage will crash sooner rather than later. Usage that continually exceeds healthy thresholds signals admins that action is necessary. Remote monitoring helps to streamline IT administration in as much as it is not necessary to wait until something fails. Consequently, the role of admins becomes proactive and ceases to be reactive.
Time Efficiency
It is possible to prevent critical errors before they even occur. While, there might still be a minor bump in terms of work productivity, it is far less compared to the amount of time it takes to repair a crashed system. By combining remote monitoring and remote control, time efficiency is brought to an entirely new level. In fact, some computer issues can be resolved by simply clicking here and there.
Saving Costs: Putting More Money in Your Pocket
When justifying new solutions, saving costs is always a valid argument. In terms of remote monitoring, that is particularly appropriate. The automation and streamlining of processes makes it possible to increase the reaction time of admins while also placing their preventive actions before systems might eventually fail. Furthermore, taking measures to reduce or even eliminate threats and risks make it possible to prevent critical errors from occurring that could prove to be costly in terms of money or time.
Providing admins with the ability to manage their IT infrastructure remotely helps to reduce transit time within the office, between various buildings, locations, or even countries. Such an overall increase in IT management efficiency can be viewed as the primary driver in the reduction of costs: An increase in efficiency in administrative processes that helps to reduce the critical time required to fix and restore. At the same time, this can reduce the period of disruption, consequently raising productivity in administered departments.
With remote monitoring, it is possible to prevent data from being lost in the first place, as an IT admin is able to take preventive measures such as performing a backup and replace a disk in advance. Printing problems could be avoided by monitoring the processes necessary to recognize a print job and repairing it remotely when it stops working.
Try R-HUB’s remote support server remote monitoring for free and experience the benefits of having a single combined solution for remote control and remote monitoring. Contact us at 1-866-758-0984 or email us at sales@rhubcom.com for more details.