Four Best Solutions for Easy Remote Support

August 11th, 2017 by ali No comments »

A short orientation among  the millions of tech remote support tools existing on the market today

How to remotely access a remote computer to fix it? Among the thousands of tools and solutions, here comes a selection of the easiest-to-use products available on the market.

R-HUB`s remote support servers (http://www.rhubcom.com).  R-HUB produces three types of servers for remote support, remote access,and remote support  combined with remote access respectively. Being based on the on-premise server technology, R-HUB `s servers assure clients an extremely high level of security. The usual issues connected with on-premise servers have been brilliantly addressed by R-HUB, by designing small and silent plug-and-play devices that do not need any maintenance. Among their functionalities, remote support for unattended computers and the possibility to get your PC to print a document.

TeamViewer (https://www.teamviewer.com/en/). This application can be used for different purposes, from video conferencing to giving remote support to a friend. For remote support, you have simply to invite your partner to download TeamViewer Quick Support application. No administrator access or system configuration is necessary, as a session ID and password will be automatically delivered. Your partner has simply to share them with you. Among its functionalities, we have unattended access, which means that you can access a remote computer without any permission or password if it is on.

Windows Remote Assistance.  It is a built-in functionality that is present in all Windows version through which you can access and support a remote PC. It is a very convenient option for Windows users, as it is free and already installed on the remote PC. The drawback is the procedure of connection that is a bit complicated.

Chrome Remote Desktop. It is an extension of Chrome Browser. Therefore, if you and your recipient both use Chrome, there is a good chance that it is already installed on your computers. To open this application, enable remote connections, click share button, and get the access code. At this point, you will be able to open remote desktop app.

Windows Remote Assistance cannot be enabled for permanent remote access, except for the professional version that is not in-built in Windows and must be purchased separately. Same problem with Chrome Remote Desktop. In conclusion,  R-HUB`s remote support servers or TeamViewer seem to be the only  available options for a professional usage  in our list.

Other options could be LogMeln, a paid solution for business, or set up a VNC server which is essentially an alternative to Windows Remote Assistance

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Why and when Marketers can Profit from Virtual Events

August 4th, 2017 by ali No comments »

Virtual events are much more cost-effective, comfortable to organize and engaging for the audience than physical events. This explains the reason why they could become the new mantra of salesmen.

Sales events have always been part and parcel of any marketing strategy, no matter whether they are virtual or real, as it has been always necessary to present your products to a targeted audience (agents, investors, customers) at a certain stage of your sales campaign. However, the choice between a physical or a virtual venue is not so neutral and indifferent as you could expect.

What makes the difference between physical and virtual events is mainly the cost. A small real event with about 400 guests costs – among vendors (caterers, etc.), venue, equipment, security staff, leaflets, speakers, licenses and permissions – at least 20.000 US. A webinar through a good video-conferencing product, like a server of R-HUB`s suite TurboMeeting http://www.rhubcom.com costs only the electricity to supply your server and the speaker. Nothing, in comparison.

Another important advantage of virtual meetings is the possibility to exploit a rich set of functionalities that are not available during a physical presentation. Coming to our example, R-HUB`s TurboMeeting servers allow you and the participants to your presentation to profit from many interactive tools, such as:

  • Pooling and raise hand functions;
  • Sharing files and documents;
  • Showing slides;
  • Registering the event. This can be useful for several purposes. Just to mention one of the most important utilizations of recording, to publish a video of your presentation on YouTube;
  • Questioning and answering in real time;
  • Telepresence;
  • Real time collaboration;
  • And many others.

Naturally, you have to sustain the cost of the technology. But it isn’t that much; the prices of R-HUB`s TurboMeeting servers range from around 995 US$ to less than 2000 US$. They last years and they do not need any devoted IT team for maintenance. Being real plug and play devices, R-HUB servers need simply to be connected to the electric network to start working. Extremely silent and compact, they can be put on a shelf of your bookcase and no devoted cabinet is necessary.

Last, don’t forget the power of video conferencing technologies. A R-HUB`s server can host up to 3000 guests per conference room at zero cost for any additional user thanks to R-HUB`s flat license policy, and 1000 conference rooms at a time for a total of 30000 guests. In real life, you should rent something like a stadium to have a comparable venue.

In conclusion, virtual meetings are much more cost-effective and comfortable to organize than the classical physical conventions. The wide set of functionalities of web conferencing tools makes virtual meetings even more interactive than the physical ones. So, it is not surprising that video conferences are more and more used by marketers: the video conferencing market is expected to grow at a rate of over 8 per cent per year till 2023, which makes it one of the most promising industries in the US.

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The 7 Best Practices of Job Video Interviews

August 3rd, 2017 by ali No comments »

Job video interview success is different than classic interview success. In this article, you are going to learn what it is necessary to set up and take care of during your job video interviews.

In a world where the new mantra is cutting down on costs, video interviewing becomes more and more appealing, as it helps organizations to save a lot of money and time. However, it is not a piece of cake; managers should address some issues that are specific to this medium, in order to make the most of it.

1) Set the expectations by communicating all the steps of the procedure. In particular, candidates need to know the timeline of the interview process, so that they can be more aware and prepared for each step. So, specify in your letter of invitation if there are scheduled multiple video interviews and at which stage of the process an in-person interview is necessary.

2) Ask yourself about the possible technical problems of your candidates. What does it imply if a candidate experiences technical or connection issues? Is it a symptom of ill-preparation, or an unforeseen problem?

3) Notice if the candidate is properly dressed and the environment around him or herself is tidy and clean. If the candidate fails on these points, it usually means that the interview is not taken too seriously.

4) Take care of your appearance, as small wardrobe details are usually enhanced through video.

5) Pay attention to body language. Video conferencing does not impede non-verbal communication, as facial movements are totally preserved in a video chat. A good idea is to register the whole interview, so that you can see it again later in order to study your candidate facial expressions and movements with ease.

6) Write an effective offer letter. A proper offer letter must include the basics ( the job title, the responsibilities and the wage) plus some additional elements, like:

  • – An outline of possible pre-conditions (like driving license, drug tests, background tests, etc);
  • – A personalized welcome abroad message. Candidates are incredibly skillful at detecting boilerplates, while they love so much to feel that the message was tailored expressly for themselves.
  • – The expiration period of the offer and next steps to follow: for example, the person to whom the offer must be returned duly signed up.
  • – Some extra information, like the expectations that are connected with the role, paid time-off policy, holidays, official closure dates.
  • – In general, you should mention all the points that were discussed during the interview, including bonus, merit increases, and so on and so forth.

7) Communicate the necessary legal requirements related to compensation according to the specific legislation of the states and cities concerned. For your information, be aware that wage theft acts have been adopted by California, New York, Seattle and the District of Columbia.

If you are interested in video interviewing, you are going to find more resources on this topic on R-HUB`s blog (http://www.rhubcom.com). It is also possible to enjoy a free 30 days trial of the products of R-HUB`s suite of video conferencing servers.

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Why to prefer Remote Support from an IT Company

July 31st, 2017 by ali No comments »

If you are an IT company and the time to scale up has come along, outsourcing your services of remote support to another IT company is inevitable, as it is the only way to increase efficiency and cut down on costs.

The market of remote IT support has been growing fast in the last years, as it offers IT companies many advantages. Let’s see which ones:

1.) The costs of Tech Support becomes Billable. Out-sourcing allows you to record these costs in your company balance sheet and detract them from your company income.

2.) Your company becomes more efficient. Remote support reduces greatly the costs of travel and allows your team to save a lot of time, as much work is outsourced. As a consequence, your team productivity increases and profits as well.

3.) You can have much more customers. If your team gets able to do more work in the same time, you are able to take new business and scale up.

4.) Your service gets faster and customer satisfaction increases. Remote support allows your team to deliver a faster service by cutting out on travel and other operations and tasks. This is very helpful for your business growth, as customers want their problems addressed right by now.

5.) Remote maintenance becomes possible. You can offer your customers remote assistance and maintenance much easier.

6.) New marketing policies become possible. The result of the above-mentioned advantages is that you can adopt new and more powerful marketing strategies. For example, you could offer all-in-one packets that include service and maintenance at a fixed monthly cost. The advantage of this formula is that you have a predictable cash flow with subsequent less stress.

7.) Your pool of potential customer’s gets bigger. The improvement in efficiency allows you to reach a huger pool of customers outside your geographic location.

In conclusion, outsourcing the services connected with it`s support to an IT company is inevitable if you wish to make your business grow. The benefits range from smarter performances of your team to tax advantages and a more correct structure of your accounting.

If you are interested in remote support, visit R-HUB`s web-site http://www.rhubcom.com You are going to find many useful posts, articles and resources on this and other interesting topics.

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Real Time Collaboration: Fast Question and Answer about Low-Latency

July 28th, 2017 by ali No comments »

Let’s understand what low latency is and why it is so important in real time collaboration

Adepts of real time collaboration know very well how important low-latency is. In this fast question and answer session, we will try to answer four most common questions about low-latency.

What is latency? The delay between the time a camera captures a fact and the time you see it through your live-streaming tool.The cause of latency is that it takes some time to process the huge quantity of data that are eventually delivered in the form of the video that you are actually watching.

What is low latency? Nobody likes a high latency, as it would mean that real streaming loses much of its utility. This is the reason why low-latency is so much desired. Ideally, there should not be any delay at all; practically, a latency of 30-40 seconds is considered as acceptable in most situations.

When and why low-latency is important? In some cases, particularly in business, the delay is crucial.  For example, in video-chats: imagine that you are participating to a video chat and the speaker is interviewing an off-camera person in real time: waiting even just 30 seconds for hearing the answers can be annoying for most participants.

Another example is online auctions: any delay could alter bid registrations. In telepresence, when there are multiple screens that display the same person speaking, the delays of each individual screen must have all the same length in order to avoid problems of synchronization.

How can you get low-latency? The answer is immediate, it is through technology. Today, there are several solutions that assure you low-latency.

  • R-HUB`s live streaming servers (http://www.rhubcom.com/v5/live-streaming.html ). The latest product of R-HUB`s video conferencing server suite, they have been purposely designed for real time collaboration. Latency breaks down to 3 -18 seconds depending on the network conditions, which makes R-HUB`s servers a great solution for organizations that need a good tool which enhances interactivity to host their virtual meetings.
  • The effectiveness of the communication is ensured by displaying the content on the entire desktop along with HD webcam videos from multiple meeting panelists that can be located anywhere in the world.
  • Apple HS is an http-based protocol very used for streaming. Latency is about 30-40 seconds, which makes Apple HS inadequate for ultra-low-latency scenarios like real time collaboration. The problem here is the size of each data chunk that is quite big, and thus it takes time for the processing.
  • RMPT (Real Time Messaging Protocol) and WebRTC (Web-Real-Time Communications) are regarded as the standard for low-latency streaming. The first has the disadvantage of being based on Flash, meaning no support on iOS devices; the second works without Flash and is decisively more cross-platform and performing.

Other aspects to consider are the quality of yours and your audience screens and cameras, and the power of your streaming server or cloud service. As a rule of thumb, you’d better choose solutions that assure you full control over latency and audio and video quality, but without neglecting some important aspects like the presence of the necessary functionalities to ensure engaging and highly interactive virtual meetings.

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